Brampton, On Apprentice 1 Jobs – 48 Openings This Week

Supervisor, Client Services
Skilled Trades Ontario —Mississauga, ON
- $60,642.40–$79,591.20 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Dental care
- Employee assistance program
4d
Mechanic (Milton)
Aecon Group —Milton, ON
- $40–$47 an hour
- Heavy lifting
- Schematics
- High school diploma or GED
- Tuition reimbursement
Field Operations Manager
Cynergy Mechanical Ltd. —Etobicoke, ON
- Overtime
- Supervising experience
- Plumbing
- HVAC
Tool & Die Apprentice - Level 1
Magna International —Brampton, ON
- $24.97 an hour
- Overtime
- Heavy lifting
- Forklift
- High school diploma or GED
Quick apply
Heavy Duty Mechanic - Rotation | Competitive Pay & Scheduled Time Off
Squires Industrial and Heavy Duty Mechanics —Canada
- $40–$65 an hour
- Overtime
- Schematics
- Mechanic experience
- English
- Disability insurance
- Dental care
Quick apply
14d
EXPERIENCED Railway S&C Foreman
HiRoad Projects Inc. —Canada
- Up to $52 an hour
- Full-time
- Travel
- In-person
- Hand tools
- Disability insurance
- Dental care
Quick apply
12d

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Supervisor, Client Services

Skilled Trades Ontario -
Mississauga, ON

Apply Now

Job details

Part-time
$60,642.40–$79,591.20 a year
4 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Office
Master's degree
Supervising experience
Bachelor's
Certified Personal Trainer
College diploma
Business
Leadership
Communication skills

Full job description

Position Title: Supervisor, Client Services
Position Type: Regular/Fixed-Term
Location: Mississauga, ON
Job Grade: 5
Salary Range: $60,642.40 – $79,591.20/year
Hours of work: 36.25 hours/week
Reporting to: Manager, Client Services
This posting is applicable to: Internal/External Applicants

Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades
certification in Ontario, which includes:

Establishing apprenticeship programs, including training standards, curriculum

standards and certification exams.

Administering apprenticeship programs, including approving apprentices and

sponsors, registering training agreements and assessing applications for
apprenticeship program completion.

Issuing certificates of apprenticeship to completed Ontario apprentices.
Assessing experience and qualifications of individuals who have not completed

an apprenticeship program in Ontario.

Administering exams, including certifying exams, in all trades subject to

certifying exams.

Issuing Certificates of Qualification in all trades with certifying exams.
Renewing Certificates of Qualification in compulsory trades.
Maintaining a Public Register of people authorized to work in compulsory

trades.

Researching apprenticeships and the trades.

The Supervisor, Client Services, plays an integral role in the support and management of
client relationships within the organization. This position assists the Manager, Client
Services in overseeing the client services team, ensuring that clients receive exceptional
service, addressing inquiries and concerns, and contributing to overall client satisfaction.

Responsibilities:

Co-leads and supports the day-to-day operations in a high-volume, high-value

contact center environment, fostering a positive and open work culture to ensure
optimal delivery of services to clients of Skilled Trades Ontario (STO). Contributes
to the Department’s strategic and business plans, quality standards, policies, pro-
cesses, and priorities to ensure integration with STO’s overall corporate strategy.

Listens to and evaluates calls against defined criteria for quality, efficiency and

customer service resulting in improved customer satisfaction and profitability for
the STO through the department’s Client Services and Registration & Assessment
Teams.

Drives delivery against specific performance targets and sets monthly/quarterly

improvement plans with each Client Service Consultant (CSC); manages by
providing daily coaching, on-the-job feedback, mentoring and technical assis-
tance, fostering a positive working environment and is available to CSCs.

Manages staffing levels to balance workflow and meet demands throughout the

day; monitors incoming call volumes, service level, occupancy performance and
ensures even workload distribution among CSCs, queues and wait times are man-
aged effectively, and peak times are covered.

Helps to recruit, train, and retain high quality staff in a union environment.
Identifies, recommends, and reinforces performance improvement opportunities

across a range of core services including but not limited to issuance and renewal
of Certificates of Qualifications in the regulated trades of Ontario, processing of
fees/dues and the maintenance of client records.

Use problem-solving skills to handle difficult or challenging client service needs,

resolve conflicts, and make decisions.

Support with exam support activities.
Supports special projects for process and system improvements in the Client Ser-

vice Centre.

Communicates and reinforces STO’s policies, rules, and procedures.
Works collaboratively with stakeholders, partners, and colleagues in other depart-

ments to ensure a seamless interface with clients.

Qualifications:

Bachelor's degree or college diploma in business administration, public policy,

education, or a related field (Master's degree preferred).

Bachelor’s degree or College diploma would be considered an asset;
Supervisory experience in a unionized environment would be considered an asset;
Demonstrated competency in team leadership, problem solving and communica-

tion;

Demonstrated track record of achieving outcomes;
MS Office, specifically Word and Excel, call centre applications and technologies;
Availability to work a shift between 7am to 7:15pm and some weekend;

Knowledge of:

Client service best practices, theory, principles, methodologies, and emerging

trends and developments in the field.

Knowledge of Apprenticeship systems in Ontario and applicable legislation;
Program and product delivery methodologies and techniques to manage the de-

velopment and implementation of STO customer service programs, products, poli-
cies, practices, systems and tools;

Skills Include:

Leadership best practices in a call centre environment in order to coach and moti-

vate staff to high performance and provide superior client services.

Written and oral communication skills to effectively lead the CSCs and collaborate

with other STO departments.

What STO Offers:
• Work-life balance

Comprehensive health and dental benefits
RRSP matching (up to 6%)
Employee Assistance Program (EAP) through TELUS Health with employee perks

How to Apply: Please submit your resume by August 7, 2026, to ADP via the following
link:https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c
a763c0a-275d-409e-95c5-
2b5d98d0de89&ccId=19000101_000001&jobId=609717&lang=en_CA&source=EN

Our Recruitment Process Includes:

Step 1: Resume Screening
Step 2: Phone Screening
Step 3: Panel Interview(s)/Assignment
Step 4: Selection
Step 5: Offer of Employment

We thank all applicants for their interest and will only contact those whose skills,
knowledge, and experience most closely match the requirements of the position.

Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace.
Our goal is to attract, develop and retain highly talented employees from diverse backgrounds,
allowing us to benefit from a wide variety of experiences and perspectives. In accordance with
the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and
Skilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any point
throughout the hiring process, provided the candidate makes their accommodation needs known
to Skilled Trades Ontario. We welcome applications from all qualified persons.

Skilled Trades Ontario is an equal opportunity employer.

Apply Now

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apprentice 1 jobs in brampton, on

Supervisor, Client Services

Mechanic (Milton)

Field Operations Manager

Tool & Die Apprentice - Level 1

Heavy Duty Mechanic - Rotation | Competitive Pay & Scheduled Time Off

EXPERIENCED Railway S&C Foreman

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