Kitchener, On Application support analyst Jobs – 62 Openings This Week

Bilingual Product Support Analyst (Canadian French)
D2L —Kitchener, ON
- $55,000–$65,000 a year
- Weekends as needed
- Bilingual
- Computer Science
- Customer service
- Tuition reimbursement
Quick apply
Analyst III, Networking (Collaboration/Voice)
University of Guelph —Guelph, ON
- Full-time
- Azure
- Computer Science
- Customer service
5d
Senior Analyst, Systems Engineering
Raytheon —Waterloo, ON
- $65,000–$107,800 a year
- Full-time
- Schematics
- Engineering
- Bachelor's
- Dental care
- Tuition reimbursement
Senior Technical Product Owner
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Analysis skills
- APIs
- Agile
- Disability insurance
- Dental care
Senior Business Systems Engineer
Sonova —Kitchener, ON
- $91,200–$114,000 a year
- Hybrid work
- Computer Science
- Customer service
- ERP systems
Program Manager
ATS Automation Tooling Systems Inc. —Cambridge, ON
- $128,000–$176,000 a year
- AutoCAD
- PMP
- Word processing
- Employee stock purchase plan
- Dental care
14d
Director of Marketing
BinSentry —Kitchener, ON
- $150,000–$185,000 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Budgeting
Quick apply
Product Marketing Manager
D2L —Kitchener, ON
- $75,000–$85,000 a year
- Remote
- Sales
- Research
- Project management
- Tuition reimbursement
Quick apply
9d
Supervisor, Infrastructure Planning (Sanitary and Stormwater)
City of Kitchener —Kitchener, ON
- $60.88–$76.10 an hour
- Temporary
- Research
- Supervising experience
- Project management
1d
Senior Technical Analyst
Royal Bank of Canada —Guelph, ON
- Full-time
- Customer service
7d
Sr. Director, Product Management, AI Product Strategy
OpenText —Waterloo, ON
- Full-time
- AI
- Paid time off
Testing and Quality Assurance Analyst - Remote
Finney-Taylor Consulting Group —Canada
- Contract
- Remote
- Administrative experience
2h

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Noongwa Wellness —Ontario
Master in Nursing Degree with valid Nurse Practitioner certification, preferably in Primary Health Care. Minimum 2 years’ experience in community health or…
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6d
Senior Family Law Clerk
Wahab Law Professional Corporation —Kitchener, ON
Experience filing documents electronically through the Ontario Courts portal. Preparing and filing court materials electronically.
$55,000–$85,000 a year
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System Support Analyst
Partners in Credit Inc —Thornhill, ON
*Custom Application Support:* Provide Tier 2/3 support for proprietary business applications, diagnosing workflow issues, resolving bugs, and escalating to…
$42,000–$45,000 a year
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Senior Data Engineer
Tangerine Bank —Toronto, ON
Participates in the design and implementation of the Tangerine data engineering strategy and platform, advising senior leadership and executing on the vision…

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application support analyst jobs near kitchener, on

Bilingual Product Support Analyst (Canadian French)

D2L -
Kitchener, ON

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Job details

$55,000–$65,000 a year

Qualifications

Bilingual
French
Fiddler
Computer Science
XML
Customer service
Salesforce
C#
Microsoft SQL Server
English
Research
Microsoft Office
.NET
Java
SOAP
SQL
Analysis skills
Bachelor's
JavaScript
REST
LDAP
Web services
LMS
ASP
Active Directory
Debugging
HTML
Time management
Help desk

Full job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.

HOW YOU'LL MAKE AN IMPACT:

Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
Identify and correct improperly configured installations
Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
Create, update, and resolve support cases within defined Service Level Objectives
Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles
Participate in collaborative troubleshooting sessions to identify root causes of complex issues
Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time
Perform other duties as assigned by Manager

WHAT YOU'LL BRING TO THE ROLE:

Fluency in English and Canadian French is required

Desired Competencies:

Ability to learn and adapt to new tools and products quickly
Strong ability to recognize patterns
Ability to work individually and in collaboration with colleagues
Ability to work well in a fast-paced environment
Demonstrable ability to multitask both independently and within a team
Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
Excellent research capabilities

Desired Skills:

Strong ability to write, interpret, and debug SQL queries on demand
Working knowledge of
- Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies
- Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions.
- Web applications and how they work at a high level (web servers, database servers, client-to-server communication)
- Wireshark, Fiddler, and other browser based diagnostic and reporting tools
Communicate technical and complex information in verbal and written form
Strong customer service skills
Keen attention to detail and organization skills
Excellent time management and prioritization skills
Strong analytical and decision-making skills
Excellent problem-solving and navigational skills

Desired Experience:

Experience working with Microsoft SQL
Some experience providing customer service
Relevant work experience in a similar role
- Experience working in a Helpdesk environment is considered an asset
LMS experience – user, administration, and/or support is considered an asset
Experience with Salesforce or any other ticketing system is an asset
Acumen with Artificial Intelligence Tools

Education Recommendations:

Bachelor's degree in Computer Science or equivalent technical experience

This position is to fill an existing vacancy

Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
2 Paid Days off for SkillsWave-related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

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Refine Your Search

application support analyst jobs in kitchener, on

Bilingual Product Support Analyst (Canadian French)

Analyst III, Networking (Collaboration/Voice)

Senior Analyst, Systems Engineering

Senior Technical Product Owner

Senior Business Systems Engineer

Program Manager

Director of Marketing

Product Marketing Manager

Supervisor, Infrastructure Planning (Sanitary and Stormwater)

Senior Technical Analyst

Sr. Director, Product Management, AI Product Strategy

Testing and Quality Assurance Analyst - Remote

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