Kitchener On Service desk Jobs – 52 Openings This Week

Customer Service Representative
HGS —Waterloo, ON
- From $17.60 an hour
- Overtime
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Mech. Designer
Engineered Lifting Systems & Equipment, Inc. (CA) —Elmira, ON
- $54,355–$90,592 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Electrical Designer
Engineered Lifting Systems & Equipment, Inc. (CA) —Elmira, ON
- $72,347–$132,636 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Quick apply
Senior Software Engineer, Core Experiences - Waterloo, Canada
Speechify —Waterloo, ON
- Remote
- Java
- APIs
5d
Full Stack Developer - DevOps & Cloud Systems
BrightOrder Inc. —Canada
- $95,000–$115,000 a year
- Full-time
- Remote
- Oracle
- DevOps
- Databases
- Dental care
- Vision care
Quick apply
Office Administrator Assistant
Citex Transport —Kitchener, ON
- $18–$19 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
12h
IT Support Analyst
Cirdan —Kitchener-Waterloo, ON
- On call
- Azure
- Customer service
- Laboratory experience
2h
Cashier & Stock Associate
Laura Canada —Kitchener, ON
- Part-time
- Customer service
- Computer skills
- Communication skills
Quick apply
4h

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MES Support
MITSUI HIGH-TEC CANADA —Brantford, ON
Bachelor’s degree in technology-related field or equivalent combination of related work experience and education. Ad-hoc projects and improvements as required.
$68,000–$70,000 a year
8d
Corporate Information Technology - ERP Solution Specialist
Mitchell Plastics —Waterloo, ON
Lead ERP implementations, upgrades, enhancements, and transformation initiatives through requirements gathering, solution design, testing, deployment, and post-…
$70,000–$120,000 a year
Quick apply

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Intermediate Interior Detailer
Ell-Rod Holdings —Clarington, ON
Diploma or degree in Interior Design, Architectural Technology, or a related field. Collaborate with designers, architects, and project managers to translate…
$20–$30 an hour
Quick apply
Quotations Support Specialist
Allied Technical Solutions —Scarborough, ON
*Strategic Advising:* Understand customers’ business objectives and guide product adoption to ensure they achieve maximum ROI. Epic year-round employee events!
$50,000–$65,000 a year
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Customer Service Representative

HGS -
Waterloo, ON

Apply Now

Job details

Full-time
From $17.60 an hour

Qualifications

Bilingual
French
Computer operation
Customer service
English
AI
Communication skills

Full job description

Job Description:

Your Impact: As a Bilingual French and English Customer Service Advisor, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience!

So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:

Communicate with customers through inbound calls and chat and field queries.
Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
Take a consultative approach with customers who are experiencing problems by owning the issue and resolution
Use multiple computer systems to research products, services, common problems and solutions offered
Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

$17.60 hourly and overtime opportunities
Best in class medical, dental, vision benefits(if applicable)
Refer-A-Friend
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast growing organization
People focused environment where you’ll make lifetime connections and friendships

What we are looking for:

What really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, empathetic, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!

Requirements:

You’re at least 18 years of ageYou must be physically living in and able to work in the Waterloo Ontario office.
You can work between the hours of [6 AM and 10 PM EST], but have flexibility as business needs may change
You have Social Media experience
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You’re results oriented and comfortable providing customers with recommendations and solutions
You have excellent English communication skills, both oral and written
You’re comfortable working from home and have a suitable space with a hard-wired internet connection
HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass preemployment tests and an interview.

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please [email protected]. Personal information is handled in accordance with applicable privacy laws.

Job Type: Full-time

Pay: From $17.60 per hour

Benefits:

Dental care
Employee assistance program
Life insurance
On-site parking
Paid time off
Vision care

Work Location: In person

Apply Now

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service desk jobs in kitchener on

Customer Service Representative

Mech. Designer

Senior Electrical Designer

Senior Software Engineer, Core Experiences - Waterloo, Canada

Full Stack Developer - DevOps & Cloud Systems

Office Administrator Assistant

IT Support Analyst

Cashier & Stock Associate

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