Eaton’s ES AMER PCS division is currently seeking a District Operations Center Supervisor. This field hybrid position that is based out of our Edmonton, AB Eaton location and requires travel to customer sites. In addition to offering benefits on day one of employment, you will also receive a company vehicle, company cell phone & laptop, tools, uniform/boot allowance, and paid overtime.
The expected annual salary range for this role is $106000 - $133000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Position Overview:
Under the direction of the Area Services Manager, the District Operations Center Supervisor is responsible for overseeing the safe, timely, and cost-effective execution of service projects within the district. This role acts as a technical expert, leads a skilled team, ensures compliance with safety and operational standards, and serves as a key interface between customers and internal teams. The Supervisor drives operational excellence, supports strategic planning, and fosters a culture of continuous improvement and customer focus.
In this function you will:
- Supervise and Develop Team: Directly oversee field service representatives (technicians / technologists) to ensure adequate staffing for all jobs. Lead recruitment, training, talent assessment, goal setting, performance appraisal, and professional development to build a skilled and effective team. Foster employee growth and retention within the area.
- Operational Leadership: Manage and coordinate service programs to optimize customer service and market penetration. Oversee project completion, ensuring adherence to safety, budget, and timeline requirements. Participate in commercial reviews, backlog management, and strategic planning to support market growth and district operations.
- Customer and Technical Support: Serve as the primary contact for customers on technical and service-related issues. Deliver technical solutions, act as a mentor and backup for field personnel, and coordinate and resolve product warranty concerns promptly. Maintain and grow relationships with existing customers and develop new partnerships with municipalities, consultant firms, contractors, and distributors.
- Safety and Compliance: Ensure strict compliance with safety policies, implement safety programs, provide necessary safety equipment, and act as a safety liaison with customers. Oversee proper disposal of hazardous and non-hazardous materials. Champion a culture of safety and continuous improvement by conducting regular field discoveries and training sessions.
- Business and Process Management: Provide input to profit and strategic planning, submit monthly operations reports, and support tactical and strategic initiatives. Handle escalation procedures and make informed business decisions in a 24/7 service environment. Monitor key performance indicators (KPIs) and implement process improvements to drive operational efficiency.
- Technical Excellence: Serve as a technical resource for service operations, offering expert guidance and support to internal teams and external stakeholders. Mentor and provide backup for field personnel, customers, and the sales team, ensuring technical challenges are addressed efficiently and fostering continuous learning and development.
Basic (Required) Qualifications:
- Diploma or Degree in Electrical field from an accredited institution/ or Red Seal Interprovincial Journeyman Electrician Certification/Ticket
- 5 years of experience evaluating and servicing electrical distribution or control systems
- Experience with directing and supervising a technical field service team and prior sales experience.
- Knowledge and practice of safety precautions related to working with electrical equipment
- Business travel to customer sites required
- Required to travel to United States for training on safety and Eaton products.
- Posses and maintain a valid and unrestricted driver’s license.
- Legally authorized to work in Canada without company sponsorship.
Preferred Qualifications:
- Professional Engineering License
- 8 plus years of experience evaluating and servicing electrical distribution or control systems
- Ability to provide leadership skills to FSR’s; support sales, profit and growth goals, while continually improving quality and customer levels.
- Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
- Experience in developing business opportunities in industrial, utility, government, and institutional markets.
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.
- Customer Focus: Builds strong relationships and delivers customer-centric solutions.
- Drive for Results: Consistently achieves results through self and others, even under adverse circumstances.
- Building Effective Teams: Attracts, develops, and motivates high-performing teams.
- Developing Direct Reports & Others: Coaches and mentors employees for career growth.
- Conflict Management: Handles escalation and resolves issues professionally.
- Interpersonal Savvy: Communicates effectively and collaborates across teams.
- Problem Solving: Applies expertise to advance business goals and solve complex challenges.
- Time Management: Prioritizes tasks and manages multiple projects efficiently.
- Process Management: Implements and coordinates process improvements for operational excellence.
- Digital Mindset: Leverages digital tools and data for creative problem solving and collaboration.
Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.
The closing date for applications is August 7, i nterested candidates are encouraged to submit their applications by the closing date.
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
This posting is for an existing vacancy.
At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.
Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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