Your Role
Your success in this role comes from your passion for helping people and your knowledgeable approach. You have strong social skills and genuinely believe it’s fun interacting with new people. You’re good at making real connections with potential clients because you have great listening skills. Once you know what a client needs, you take pride in being able to personalize a policy to those needs and, hopefully, to pass on some savings.
Over 90% of your day is spent on the phone, handling inbound calls and making outbound calls. You never pressure clients into buying a policy, but you’re also not scared to ask for the sale. Dealing with different calls and clients, you tailor your interaction to the situation at hand. And if challenges arise during a call, you take ownership and find graceful ways to deal with them.
One of the things you enjoy most about Square One is the supportive team environment. You’re never set up for failure; instead, you get all the coaching and training that you need to succeed.
Working in Square One’s call centre, you are the first and main point of contact for both potential and existing clients. As such, you have many important responsibilities, including:
- Handling a high volume of inbound calls from clients in a prompt and professional manner.
- Making outbound calls to clients who have received targeted marketing materials.
- Assessing client needs, providing quotes, and ultimately selling policies.
- Promoting Square One and encouraging clients to do the same.
- Responding to online chat and email inquiries from clients.
- Handling payment-related matters.
- Helping clients make changes to their policies.
- Taking claims reports from clients.
- Maintaining your training and industry knowledge.
As a member of the Square One team, you have a desire to direct your own work to achieve the responsibilities of your role. You do this by becoming an expert at what you do, and by working with a team that has a broader purpose than just making profit. Those who you work with would describe you as someone who:
- Enjoys working with others and has a passion for helping clients.
- Delivers excellent client service and possesses strong telephone skills.
- Communicates effectively when speaking with, or writing to, others.
- Uses active listening and questioning skills to understand needs and issues.
- Takes a consultative approach to selling.
- Handles objections and deals with rejection well.
- Works well under pressure, both independently and as part of a team.
- Pays close attention to detail.
- Uses sound judgement in making decisions and taking calculated risks.
- Adapts well to, and often initiates, change.
- Enjoys personal development and growth through learning.
- Provides and receives constructive feedback.
Your Education + Experience
Your experience and education, combined with product and sales training we provide, helps ensure your success at Square One. For this role, you have:
- At least 2 years of experience selling property and/or auto insurance, preferably in a call centre environment.
- An active Other Than Life (OTL) General Insurance License in Ontario.
- At least 1 year of tenure with a recent employer.
- A high school diploma and, preferably, some post-secondary education.
You appreciate the fact that Square One tailors your compensation and benefits in the same way it tailors policies for its clients. Your very competitive compensation and benefits plan includes:
- Salary range: $60,000 - $67,000 annual.
- The ability to work from home.
- Flexible medical, dental, vision and extended health care coverage.
- Short and long-term disability coverage.
- Participation in the corporate profit-sharing plan.
Square One Insurance Services is a Canadian-owned and operated insurance agency (or brokerage) that serves British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec.
Square One is authorized to issue, bill, and service policies on behalf of its underwriters, including The Mutual Fire Insurance Company of British Columbia. For car insurance, we represent Zurich Insurance Company Ltd. Continue reading to learn more about Square One.
Square One Insurance Services is an innovative insurance agency that is revolutionizing the way people think about insurance. With a focus on treating people the right way, taking ownership and solving problems, and being creative and taking calculated risks, Square One stands out from other companies in the industry.
At Square One, they understand that a company is nothing without its team, which is why they have assembled a group of experienced professionals who have worked in the insurance industry for years. They believe in the power of strong partnerships, and Square One has long-term relationships with its underwriting and claims suppliers.
Square One offers exciting career opportunities for individuals looking to work in the insurance industry. If you are seeking a tight-knit team where your expertise is respected and valued, Square One could be the perfect fit for you.
Founded in 2011 by a team of industry veterans, Square One recognized the need for a new approach to home insurance. They developed a modern and streamlined home insurance system, eliminating unnecessary complexities and allowing customers to personalize their policies easily. By selling and servicing policies online and over the phone from their head office in Vancouver, Square One keeps costs low, passing on the savings to their customers.
Square One is committed to providing exceptional service to their clients. Sales and service support are provided from their Vancouver office, and local claims adjusters and vendors are utilized to ensure prompt and efficient service. With a focus on transparency and customer satisfaction. Square One is the home insurance provider that truly puts the needs of the consumer first.
Why work for Square One?
Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person's expertise is respected and valued. You're done working at places that tell you what to do, how to do it, and that don't compensate you fairly. To learn more about why you should work for Square One, visit: www.squareone.ca/careers
Accessibility
Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Learn more about our commitment to accessibility: https://www.squareone.ca/accessibility
How to Apply
Please prepare your updated résumé clearly stating how you meet the qualifications. Click the button below to start your application. You have our commitment that we will respond to all applicants and inquiries.
