Desk analyst Jobs

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Western Financial Group Inc. —Victoria, BC
- $45,000–$55,000 a year
- Full-time
- Computer Science
- Customer service
- Communication skills
Quick apply
8d
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Keyloop —Montréal, QC
- Bilingual
- Azure
- Organizational skills
Support Analyst
TransForm Shared Service Organization —Windsor, ON
- $32–$37 an hour
- Weekends as needed
- English
- Bachelor's
- Travel
- Wellness program
- Employee assistance program
Quick apply
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
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Compugen Inc —Calgary, AB
- Customer service
- Microsoft Office
- IT
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Benefit Analyst-Estate Desk
Royal Bank of Canada —Mississauga, ON
- Full-time
- Bilingual
- English
- Human resources
- Dental care
- Life insurance
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IT Support & Business Systems Technician
Kinetic Custom Trailers Ltd. —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
Service Desk Analyst
Exchange Technology Services Inc. —Winnipeg, MB
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
5d
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Support Analyst - Kenora ON
FSET Inc. —Kenora, ON
- $67,600–$72,800 a year
- 8 hour shift
- Hybrid work
- English
- No university degree
- Travel
- Wellness program
- Disability insurance
8d
IT Support & Business Systems Technician
Kinetic Custom Trailers —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
Quick apply
Repo Trading Support Analyst
BMO Financial Group —Toronto, ON
- $75,900–$141,900 a year
- Full-time
- Microsoft Excel
- Python
- Tuition reimbursement
- Life insurance
14d
Front Desk Receptionist/Analyst
WG PRO MANUFACTURING INC. —Brampton, ON
- $45,000–$47,000 a year
- 8 hour shift
- Microsoft Excel
- English
- Administrative experience
Quick apply
Technical Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary) —Richmond, BC
- $80,000–$90,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
Quick apply
Technical Analyst (Auxiliary)
ISM Canada —Victoria, BC
- $3,188.82–$3,648.92 a month
- Temporary
- Azure
- Windows
- Microsoft Office
- Work from home
4d
Tech/Facility Support Analyst, UCalgary Continuing Education
The University of Calgary —Calgary, AB
- Part-time
- Computer Science
- Customer service
- Writing skills
13d
IT Service Desk Analyst II
AutoCanada Inc. —Laval, QC
- $60,000–$70,000 a year
- Immediate opening
- Bilingual
- Google Suite
- Customer service
Quick apply
IT Support Specialist
360°kids —Markham, ON
- $57,832–$65,350 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
11d
Temporary School Office Assistant / Student Information System Support Analyst
School District #69 (Qualicum) —Parksville, BC
- $35.59 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Supervisor - IT Operations
MDA —Brampton, ON
- $90,000–$105,000 a year
- Full-time
- Bilingual
- Computer Science
- English
- Disability insurance
- Dental care

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Service Desk Analyst

Western Financial Group Inc. -
Victoria, BC

Quick apply

Job details

Full-time
$45,000–$55,000 a year
8 days ago

Qualifications

Computer Science
Customer service
Communication skills

Full job description

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Service Desk Analyst – Victoria, BC

Working with a team you will be part of ensuring the ongoing success of Western through supporting our business with their technology needs.

Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and software) and incidents. You will also be accountable for trouble shooting and diagnosing client incidents.

Here is what a typical day looks like

Provide excellent support for incidents and requests from end users
Prioritize, service, and complete incoming service tickets in a timely manner
Document end user incident and request details in tracking software
Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe
Respond to calls, tickets, chats and walk-up requests for technical support from internal business partners
Escalate service tickets to impacted teams as required

The value you bring

1+ years of customer service experience in a high-volume environment
Education in Computer Science or related Technology field, or equivalent combination of education and experience is an asset
Organized and detailed orientated
Ability to multi-task, plan and prioritize incoming requests
Good working knowledge with computers and applicable tracking software
Strong verbal and written communication skills

Role Details

Hours/Duration: Full Time, Permanent - 37.5 hours/week - Monday - Friday with requirements to work some Saturdays (Rotated among team)
Location: Victoria, BC
Current Vacancy: Yes
Requisition #: 83058
Compensation Range: $45,000 - $55,000

Why Western?

Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [email protected] or visit our Careers page.

Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

Note: Please review the Internal Application Policy on WestConnect

Quick apply

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