It service desk analyst Jobs

IT Analyst
Scotia Investments Limited —Bedford, NS
- $55,000–$60,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Mileage reimbursement
- Disability insurance
Quick apply
Application Support Analyst
TFI Canada —Bolton, ON
- $68,000–$72,000 a year
- Full-time
- Azure
- ERP systems
- SQL
Quick apply
2d
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Support Analyst
TransForm Shared Service Organization —Windsor, ON
- $32–$37 an hour
- Weekends as needed
- English
- Bachelor's
- Travel
- Wellness program
- Employee assistance program
Quick apply
Technical Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary) —Richmond, BC
- $80,000–$90,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
Quick apply
Technical Analyst (Auxiliary)
ISM Canada —Victoria, BC
- $3,188.82–$3,648.92 a month
- Temporary
- Azure
- Windows
- Microsoft Office
- Work from home
4d
Support Analyst - Kenora ON
FSET Inc. —Kenora, ON
- $67,600–$72,800 a year
- 8 hour shift
- Hybrid work
- English
- No university degree
- Travel
- Wellness program
- Disability insurance
8d
Repo Trading Support Analyst
BMO Financial Group —Toronto, ON
- $75,900–$141,900 a year
- Full-time
- Microsoft Excel
- Python
- Tuition reimbursement
- Life insurance
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Service Desk Analyst | Analyste du centre de services
Jesta I.S. —Montréal, QC
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Computer Science
- Customer service
- Wellness program
- Disability insurance
Quick apply
User Support Technician
Hy-Tek Computer Sales and Service Ltd. —Rocky Mountain House, AB
- $35.50–$49.07 an hour
- Full-time
- English
- Windows
- Microsoft Office
- Dental care
- Vision care
Quick apply
Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk
Visique —Montréal, QC
- Call to connect
- Bilingual
- English
- Microsoft Office
Quick apply
Integrated Services - Systems Analyst
F12.net —Edmonton, AB
- Full-time
- SharePoint
- Disability insurance
- Dental care
Quick apply
23h
Support Engineer
PolyAI —Toronto, ON
- Salesforce
- English
- Agile
- Paid time off
Quick apply
11h
IT Support Centre Analyst
Johnston Equipment —Montréal, QC
- Full-time
Quick apply
4d
Murex Credit/Rates Functional Support – Front Office (ENG)
CGI —Montréal, QC
- Full-time
- Bilingual
- English
- Profit sharing
- Employee stock purchase plan
Quick apply
Project Team Engineer
403Tech —Calgary, AB
- English
- Computer networking
- Communication skills
SERVICE DESK ANALYST
Nova Networks Inc. —Canada
- $19–$23 an hour
- Computer Science
- No university degree
5d
Bilingual Service Desk Analyst 12 Month Contract
Compugen Inc —Canada
- $23–$33 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Computer Science
- Customer service
1d

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IT Analyst

Scotia Investments Limited
Bedford, NS

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Job details

Permanent | Full-time
$55,000–$60,000 a year

Qualifications

Microsoft Windows Server
ITIL Certification
Azure
Citrix Certification
Windows
Microsoft Office
Communication skills
Active Directory
Driving Licence
Information Technology

Full job description

Scotia Investments Limited, located in Bedford, NS, is seeking an Information Technology (IT) Analyst to join our Shared Services team.

Who We Are:

As the parent company of the Scotia Investments Family of Companies, we are diversely invested in manufacturing, energy, and environmental sectors across Canada. We have nearly a century of history behind us as our foundation, while we focus on the future employing both innovation and sustainability. We offer a vibrant workplace with real opportunities for growth, and are proudly in-person, collaborative, and culture-driven. This is a full-time, permanent role with a comprehensive group benefits program, company pension plan, and employee and family assistance plan.

Who You Are:

You’re the kind of person who genuinely enjoys helping people, not just solving the technical problem, but making sure the person on the other end feels heard and supported. You stay calm when things get busy, you own your mistakes, and you follow through. You bring a positive attitude to the work even on the hard days, and your colleagues would describe you as dependable and easy to work with.

What You’ll Do:

Reporting to our Manager of IT Infrastructure & Operations, this vital role will work directly with internal customers across our Family of Companies, ensuring they feel supported, not just serviced, bringing patience, clear communication, and a solutions-first mindset to every interaction. The successful candidate will have strong communication and problem-solving skills. In our Shared Service environment, you will be effective working both independently and collaboratively as the central point of contact for all incoming requests to our Service Desk.

Assure timely resolution of incidents and service requests that are reported to the Service Desk
Log and categorize all technical and application related calls
Research and resolve technical incidents, responding to all inbound client communications, including: alerts, emails, phone calls and in-person communication, within a set timeframe
Support business applications
Support client computing hardware (desktops, laptops, phones, printers, tablets, Smartphones, etc.)
Support Scotia Investments’ corporate application suite and future applications
Escalate or re-assign complex or unresolved incidents, act as representative of the customer within the IT group or business systems group
Provide guidance, assistance, and training for customers and internal staff related to technical and application areas
Stay informed of changes to IT systems/applications and in the industry as a whole to provide informed and timely support and guidance to the Family of Companies
Participation in the implementation of future applications and initiatives
Perform other IT service responsibilities as required

What You’ll Bring:

Diploma or degree in an IT related field
Experience providing excellent front line technical and/or application support
Microsoft, Fortinet, Cisco, Citrix, Azure certifications are preferred
Strong knowledge of Windows, Office 365, Microsoft Azure, Cloud Technologies, Cyber Security, telephones, and other client applications is required
Knowledge that would be an asset includes: Active Directory and user account administration/security; Networking and Communications; iPhones, iPads, telephones; Virtualization Technologies, Database Platforms; Desktop and Laptop Hardware Support; Microsoft Desktop Operating System Support (Windows 11); Microsoft Server Operating System Support (Windows Server 2016 and later); ITIL Foundations certified
You handle competing priorities calmly and keep people informed when timelines shift. No one is left wondering where things stand
Ability to work well both independently and as part of a team
A valid driver’s license and vehicle to travel to other Scotia Investments Family of Companies locations
Occasional evening/weekend work will be required
Ability to physically lift or move personal computing equipment including but not limited to Monitors, Laptops, PC’s, Printers etc. to deliver personal computing equipment to our clients

We are proudly an equal opportunity employer committed to creating a diverse, inclusive environment. Should you require accommodations during the recruitment process, please let us know.

To Apply:

Please send your cover letter and resume in a single document to Pamela Beck, Director of People & Culture.

In your cover letter, please tell us about a time you helped someone who wasn’t technically inclined work through a frustrating IT issue, and what made the experience a success.

Pay: $55,000.00-$60,000.00 per year

Benefits:

Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site parking
Vision care

Work Location: In person

Quick apply

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SERVICE DESK ANALYST

Bilingual Service Desk Analyst 12 Month Contract

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