This role is an opportunity to lead a high-profile pharmacy program for a key client, focused on product listing agreement strategy and governance. As Pharmacy Product Manager, you will contribute directly to our mission of delivering sustainable, evidence-based benefits solutions by helping the client make informed decisions about drug coverage and plan priorities. You will act as the central liaison between the client, internal teams, and external partners, coordinating priorities, aligning stakeholders, and ensuring clear, consistent communication. In this role, you will gain deep exposure to strategic client management, governance frameworks, and real-world data, while developing strong organizational and communication skills. It’s a chance to have tangible impact on member access and client satisfaction, while growing your expertise in program leadership and stakeholder management.
Key Accountabilities:
Stakeholder Engagement:
Act as the primary owner of a dedicated client-support program, providing expert advice and guidance on program strategy, design, and execution.
Build and maintain strong relationships with key clients, pharmaceutical partners, and internal partners, ensuring timely, responsive, and service-oriented interactions.
Prepare and deliver regular presentations and reporting on program deliverables, tailoring messaging to stakeholder needs and ensuring complex information is communicated clearly.
Program Development and Governance:
Design, refine, and maintain pharmacy programming that supports client priorities, aligns with expert assessments and creates positive customer experience.
Lead key program initiative from inception to implementation, using strong organizational and planning skills to keep work on track and aligned with business objectives and governance standards.
Establish and maintain clear governance frameworks, processes, and documentation to ensure programs are compliant, well-controlled, and consistently delivered.
Coordinate input from multiple stakeholders to ensure program solutions are practical, customer-focused, and operationally sound.
Clinical Insights and Collaboration:
Collaborate with Business Insights and Advanced Analytics teams to deliver actionable customer insights.
Understand the changing landscape of healthcare and advances in medical technology and their impact on health outcomes.
Support clinical and economic evaluation of drugs and drug plan management policies.
Stay informed about industry trends and actively identify opportunities for improvement and innovation within the managed care sector.
Performance Monitoring:
Support real-world data analysis and articulate insights based on health data.
Track, measure, and report successes, trends, and anticipated business to manage resources effectively.
Job Requirements (Education, Experience, Knowledge, Skills, and Competencies):
Education and Experience:
Bachelor’s degree in pharmacy or related health discipline.
Proven program development experience.
Demonstrated success in stakeholder management.
Clinical and Industry Knowledge:
Health economics and/or drug price negotiation experience is desirable.
Strong knowledge of group benefits and the healthcare landscape.
Ability to anticipate industry trends and identify opportunities related to healthcare and financial services.
Skills and Competencies:
Excellent interpersonal, motivational, influencing, and relationship-building skills.
Exceptional written and oral communication skills, including the ability to present to varying audiences.
Strong critical thinking abilities.
Ability to work across a complex environment, both internally and externally, to support teams with multiple mandates and differing value drivers.
Key Problems/Challenges:
Managing competing priorities and balancing service delivery across diverse stakeholders.
Staying attuned to the rapidly evolving healthcare and wellness landscape.
Influencing across all areas and levels on product strategies and decisions.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Waterloo, Ontario
Hybrid
Salary range is expected to be between
$92,900.00 CAD - $142,900.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
