Nepean, On Network management system developer Jobs – 58 Openings This Week

Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Senior Editor, People Managing People
Black & White Zebra —Ottawa, ON
- $120,000–$150,000 a year
- Full-time
- Remote
- Human resources
- AI
- Leadership
DEVELOPMENT MANAGER - EDUCATION AND PATHWAYS
Cycling Canada —Ottawa, ON
- $65,000–$80,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Finance
Quick apply
8d
Hydro Ottawa Manager, Distribution Engineering & Asset Information
The MEARIE Group —Ottawa, ON
- On call
- Hybrid work
- Bilingual
- Engineering
- English
7d
Software Architect
ADGA Group Consultants Inc —Ottawa, ON
- $115,000–$125,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- DevOps
- Profit sharing
- Disability insurance
Quick apply
7d
Manager, Software Engineering
COMTECH TELECOMMUNICATIONS —Gatineau, QC
- Full-time
- Bilingual
- Computer Science
- Engineering
Quick apply
13d
Officer, Development (Fulfill)
Canada Post —Ottawa, ON
- $62,234–$100,781 a year
- Full-time
- CAD
- Engineering
- Data analysis skills
4h
Senior Accountant
Brookfield Renewable —Gatineau, QC
- Microsoft Excel
- Bachelor's
- Accounting
Quick apply
Bilingual Principal Advisor, Underwriting Construction Apartment Loans
CMHC —Ottawa, ON
- $129,175.28–$161,469.09 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Finance
Senior Software Developer
COMTECH TELECOMMUNICATIONS —Gatineau, QC
- Full-time
- Bilingual
- Computer Science
- Engineering
Quick apply
Education and Volunteer Coordinator
The Council on Aging of Ottawa —Ottawa, ON
- From $50,000 a year
- Part-time
- Bilingual
- English
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Ingénieur en applications – Produits de commutation Broadcom / Application Engineer – Broadcom Switching Products
IP Infusion Canada inc. —Gatineau, QC
- Full-time
- Computer Science
- English
- Databases
Senior Application Security Engineer
ANVIL —Ottawa, ON
- $125,000–$165,000 a year
- Full-time
- Remote
- Bilingual
- Computer Science
- DevOps
Quick apply
EAI Developer
Nutreco —Canada
- Full-time
- Azure
- Computer Science
- Engineering
- Disability insurance
- Dental care
Sales Representative - Engineering Services
Demand For HR —Canada
- Hybrid work
- CRM software
- Sales
- Engineering
Quick apply

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Senior Analyst, Service Desk

Brookfield Renewable -
Gatineau, QC

Quick apply

Job details

Permanent

Qualifications

Authentication
TCP
ITIL Certification
Azure
Microsoft Outlook
SCCM
Customer service
LAN
Change management
DHCP
CompTIA Network+
Computer networking
DNS
TCP/IP
Communication skills
Active Directory
CompTIA A+
Intune
Driving Licence
VPN

Full job description

About Us

Brookfield Renewable, as one of the core businesses under Brookfield Corporation, is one of the world’s largest owners, operators, and developers of renewable power, with $125 billion power assets under management. Our diverse portfolio of hydro, wind, solar, distributed energy, storage, and sustainable solutions extends across five continents, totaling over 46,000 megawatts of generating capacity. We use our operating capabilities, scale and global reach to develop and operate a high-quality clean energy portfolio in a responsible manner, helping accelerate the global transition to net zero.

Come Join Us

At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact, driving meaningful change and being part of a fast-paced and collaborative environment. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Together, we contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero.

About the Role

This Level 2 (L2) Deskside Support Technician provides on-site and remote technical support for end-user hardware, software, and connectivity issues that require hands-on troubleshooting beyond the Service Desk (Level 1). The role resolves escalated incidents and service requests, completes device deployments and lifecycle activities, and partners with Infrastructure and Security teams to restore service quickly while maintaining a high-quality customer experience.

Key Responsibilities

Resolve escalated incidents and requests from Service Desk (L1) within defined SLAs; document troubleshooting steps and outcomes.
Provide deskside and remote support for Windows/macOS laptops/desktops, printers, mobile devices, peripherals, and meeting-room/AV equipment (as applicable).
Diagnose and remediate hardware, OS, and application issues (performance, boot errors, drivers, profile issues, malware indicators, etc.).
Support user access and connectivity: Wi‑Fi, VPN, network ports, multifactor authentication issues, and basic LAN troubleshooting; coordinate with Network/Systems teams for advanced issues.
Perform device imaging/build, staging, deployments, and refreshes; manage loaner pools and accessories; coordinate hardware repairs/warranties with vendors.
Account and endpoint administration tasks per policy (e.g., password resets escalations, device enrollment, BitLocker recovery, software installs) using approved tools and least-privilege access.
Manage and troubleshoot endpoint management and security controls (e.g., Intune/SCCM, antivirus/EDR) and escalate suspected security incidents to the Security team.
Maintain accurate asset records (CMDB/asset system), including device assignments, warranty status, and lifecycle updates.
Mentor and support the Service Desk (L1) team through coaching, shadowing, and knowledge transfer; review escalations for completeness, provide troubleshooting guidance, and share best practices to improve first-contact resolution.
Lead or contribute to short enablement sessions for L1 (e.g., new procedures, recurring issues, tool changes) and ensure knowledge articles/runbooks are kept current and usable by the Service Desk.
Identify problem trends, contribute to root-cause analysis, and recommend permanent fixes; participate in change/maintenance activities.
Provide white-glove support for executives/VIP users (if required) and support onboarding/offboarding technology tasks.
Participate in on-call rotation and/or after-hours support as required; ensure timely handoffs and communication.

Knowledge and Experience Required

5+ years of hands-on IT end-user support experience (deskside, field support, or advanced service desk), including ticket-based incident/request management.
Strong troubleshooting skills across endpoint hardware, Windows 11, Microsoft 365 apps, Outlook/Teams, and majority of business applications.
Experience with user and device administration in at least one of: Active Directory, Azure AD/Entra ID, Intune and SCCM/MECM
Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP), VPN concepts, and Wi‑Fi troubleshooting.
Ability to follow security policies (least privilege, data handling, acceptable use) and recognize/triage potential security incidents.
Excellent customer service and communication skills; able to explain technical topics clearly and document work thoroughly.
Ability to lift and move IT equipment (e.g., desktops, monitors) and perform hands-on installations.
Valid driver’s license and willingness to travel between sites (if applicable).
IT certifications such as CompTIA A+, Network+, Microsoft (Modern Desktop/Endpoint), ITIL Foundation, or equivalent experience.
Experience supporting conference rooms and collaboration devices (Teams Rooms) and basic AV troubleshooting.
Experience with printers (local/network) and print management solutions.
Exposure to IT asset management, CMDB processes, and inventory controls.
Experience in change management practices.

Core competencies

Advanced troubleshooting and structured problem solving
Customer-first support mindset; professionalism and discretion
Time management and prioritization in a high-volume environment
Clear written documentation and knowledge sharing
Collaboration across IT teams and vendors
Continuous improvement and ownership of outcomes

Note: Offices continue to be central to collaboration and Brookfield’s identity. This position requires the employee to be on-site for a minimum of 4 days to perform most effectively.

Working here, you will enjoy:

At Brookfield, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We thrive on the challenge to be our best and progressive thinking to keep growing. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
We work to recognize you in meaningful, personalized ways including a competitive salary, bonus structure, a health benefits program, and defined contribution pension plan.
Our spaces are open, dynamic, and collaborative, giving you access to different businesses and teams. For your well-being, our building is equipped with a modern gym, bike storage, and healthy snacks and drinks.
We cultivate a culture where we invest in your growth and development.

Diversity & Inclusion

Brookfield Renewable embraces and promotes the principles of diversity, equity, and inclusion. We welcome and encourage applications from all qualified candidates, including women, Indigenous peoples and other persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We also provide accommodation during all parts of the hiring process, upon request. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

Quick apply

Refine Your Search

network management system developer jobs in nepean, on

Senior Analyst, Service Desk

Senior Editor, People Managing People

DEVELOPMENT MANAGER - EDUCATION AND PATHWAYS

Hydro Ottawa Manager, Distribution Engineering & Asset Information

Software Architect

Manager, Software Engineering

Officer, Development (Fulfill)

Senior Accountant

Bilingual Principal Advisor, Underwriting Construction Apartment Loans

Senior Software Developer

Education and Volunteer Coordinator

Ingénieur en applications – Produits de commutation Broadcom / Application Engineer – Broadcom Switching Products

Senior Application Security Engineer

EAI Developer

Sales Representative - Engineering Services

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