Waterloo, On It support technician Jobs – 56 Openings This Week

Clinical Application Specialist
Topcon Healthcare —Waterloo, ON
- Full-time
- Hybrid work
- Windows
- Travel
- Computer networking
Bilingual Customer Service Representative Remote
TP Canada —Waterloo, ON
- 8 hour shift
- Remote
- Bilingual
- English
- Computer skills
- Dental care
- Work from home
Client Operations Project Manager
OpenText —Waterloo, ON
- $46,880–$70,320 a year
- On call
- Computer Science
- Engineering
- Communication skills
- Paid time off
Support Analyst (Bilingual)
The Syscomm Group —Waterloo, ON
- Bilingual
- English
Customer Service Representative, French Bilingual
FloSports, Inc. —Waterloo, ON
- $38,000–$43,000 a year
- Weekends as needed
- Hybrid work
- Bilingual
- Customer service
- English
- Disability insurance
- Employee assistance program
Bilingual Product Support Analyst (Canadian French)
D2L —Kitchener, ON
- $55,000–$65,000 a year
- Weekends as needed
- Bilingual
- Computer Science
- Customer service
- Tuition reimbursement
Quick apply
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
TP Canada —Waterloo, ON
- $15.75–$18.00 an hour
- Weekends as needed
- Bilingual
- Customer service
- English
- Dental care
- Employee assistance program
Network Administrator
Recurrent Energy Power Services (Canada) Inc —Kitchener, ON
- Full-time
- Computer networking
Quick apply

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Bilingual Customer Service Representative Remote
TP Canada —Waterloo, ON
Nous connectons les marques les plus grandes et les plus respectées de la planète avec leurs clients en fournissant un service client, un support technique, une…
Client Operations Project Manager
OpenText —Waterloo, ON
Providing advanced technical support to customers via phone, email and chatReproducing, troubleshooting and resolving customer issues related to the assigned…
$46,880–$70,320 a year

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Participate in the development and implementation of special projects as assigned. Interact with all levels of the organization, both internal/external clients,…
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Clinical Application Specialist

Topcon Healthcare -
Waterloo, ON

Apply Now

Job details

Full-time

Qualifications

Windows
Certified Ophthalmic Technician
Computer hardware
Health Science
Computer networking
Associate's degree
Driving Licence

Full job description

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

The Clinical Application Specialist is responsible for on-site client installation, configuration, training and networking Topcon’s medical devices in ophthalmology, optometry, and primary care. This individual will deliver clinical training to doctors, technicians, and support staff. The candidate will develop strong clinical and product knowledge while working with client’s physicians and other personnel. They will also provide clinical guidance and product support and communicate with our customers remotely when not traveling.

The primary territory for this Clinical Application Specialist position will be Ontario, but assignments may extend outside this territory depending upon the needs of the business.

Job Duties:

Clinical Responsibilities:

Device setup, configuration, networking and/or training end-users; physicians, technicians, and staff to become competent in the use of clinical hardware and software systems.
Communicate with end-users regarding training and installations expectations prior to appointment.
Preform or coordinate follow-up training activities with end-users if needed.
Work closely with Topcon and customer IT departments to ensure integration and functionality of device hardware and/or software clinical applications.
Stay up to date with the latest developments in clinical applications and recommend enhancements or upgrades as needed.
Support sales activity by performing product demos.
Support trade show activities by installing and configuring hardware and software systems and by performing product demos.
Support Technical Support and Field Service Technicians for troubleshooting requests when necessary.

Administrative:

Maintain accurate and detailed documentation of all training sessions, support activities, and system modifications.
Prepare and present regular reports on the usage, performance, and effectiveness of clinical applications.
Coordinate schedule and travel with client/end user for installs, demos, or trade shows
Complete mandatory reports.
Submit expense reports in a timely manner.

Education & Experience

Associate degree in health science and 2 to 4 years related experience and/or training managing cross-functional projects to successful conclusion; or equivalent combination of education and experience.
3-5 years clinical experience in private or public ophthalmic environment as an Ophthalmic Photographer, Technician or in an optometry practice as ophthalmic assistant or technician
Hands on experience with configuration, installations, and networking
COT, COMT, COMP, CCOA, RO, IJCAHPO certification a plus

Knowledge, Skills & Abilities:

General product knowledge of ophthalmic equipment preferred.
General knowledge of ocular anatomy and physiology.
Knowledge of computer hardware & software applications.
Knowledge of basic Windows applications.
Strong verbal and written skills; ability to write detailed reports.
Organized and able to prioritize workload.
Must be able to work independently and multitask.
Strong problem-solving abilities.
Must be able to work independently and/or within a team environment.
Must hold a current, valid unrestricted driver’s license and updated passport and have use of a car.
Travel is 90% and the candidate must be located near an airport
Ability to lift up to 300lbs

Apply Now

Refine Your Search

it support technician jobs in waterloo, on

Clinical Application Specialist

Bilingual Customer Service Representative Remote

Client Operations Project Manager

Support Analyst (Bilingual)

Customer Service Representative, French Bilingual

Bilingual Product Support Analyst (Canadian French)

Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent

Network Administrator

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