Gatineau, Qc It support Jobs – 83 Openings This Week

Bilingual Customer Experience Representative -French and English
Teksavvy Solutions Inc. —Ottawa, ON
- $19.85–$23.13 an hour
- Part-time
- Bilingual
- Spanish
- Writing skills
- Wellness program
- Employee assistance program
Quick apply
10d
Service Desk Analyst
Carleton University —Ottawa, ON
- Computer Science
- Customer service
- In-person
4d
Senior IT Cloud Security Specialist
Bank of Canada —Ottawa, ON
- $111,051–$130,649 a year
- Hybrid work
- Bilingual
- Azure
- DevOps
- Dental care
3d
Conseiller en implantation / Formateur
TEHORA —Ottawa, ON
- Full-time
- Hybrid work
- Bachelor's
- Continuous improvement
- No university degree
- Flexible schedule
Quick apply
Ingénieur en applications – Produits de commutation Broadcom / Application Engineer – Broadcom Switching Products
IP Infusion Canada inc. —Gatineau, QC
- Full-time
- Computer Science
- English
- Databases
Technical Support Analyst
Canadian Commercial Corporation —Ottawa, ON
- $74,063–$87,936 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- Windows
- Employee assistance program
11d
Technical Support Specialist
Sectigo —Ottawa, ON
- $50,000–$60,000 a year
- Weekends as needed
- Computer Science
- Word processing
- English
Quick apply
10d
Systems Administrator
Rebel —Ottawa, ON
- $70,000–$90,000 a year
- Full-time
- AWS
- Linux
- AI
- Dental care
Quick apply
9d
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
8d
Service Desk Analyst
Infosys —Ottawa, ON
- $42,642–$52,118 a year
- Bilingual
- Customer service
- Engineering
Quick apply
8d
IT Specialist
O’Dell HVAC Group —Ottawa, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- English
- Profit sharing
- Paid time off
Quick apply
9d
Technical Support Representative
Solink —Ottawa, ON
- $23.75 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Computer Science
- Sales
- Dental care
10d
Technical Support Representative
Solink —Ottawa, ON
- $23.75 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Computer Science
- Sales
- Dental care
10d
System Support Specialist
ALT Technical —Ottawa, ON
- $52,680–$66,340 a year
- Full-time
- Customer service
- English
- Windows
- Paid time off
Quick apply
5d
Senior Technician, IT Support
University of Ottawa —Ottawa, ON
- $73,790–$91,744 a year
- Full-time
- Bilingual
- Customer service
- Maintenance
6d
IT Support Manager
FWT Holdings —Ottawa, ON
- Full-time
- English
- Windows
- Microsoft Office
Quick apply
4d
Workplace Support Analyst
Accenture —Ottawa, ON
- $22.86–$46.90 an hour
- Full-time
- Bilingual
- Customer service
- Engineering
1d
Analyste en soutien technique
Canadian Commercial Corporation —Ottawa, ON
- $74,063–$87,936 a year
- Full-time
- Bilingual
- Windows
- Contracts
- Employee assistance program
11d
(Ottawa Remote) Bilingual Automotive Accounting Specialist - Training and Implementation
PBS Systems —Ottawa, ON
- $4,800 a month
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
10d
Global Technical Support - Lab Support New Grad
Ciena —Ottawa, ON
- $59,400–$95,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee stock purchase plan
- Dental care
9d

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it support jobs near gatineau, qc

Bilingual Customer Experience Representative -French and English

Teksavvy Solutions Inc. -
Ottawa, ON

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Job details

Permanent | Part-time
$19.85–$23.13 an hour
10 days ago

Qualifications

Bilingual
French
Spanish
Operating systems
Writing skills
Post-secondary education
English
Windows
Technical support
Microsoft Office
High school diploma or GED
VoIP
Computer networking
Computer skills
Linux
Communication skills

Full job description

Bilingual Customer Experience Representative - French and English

Part Time Available

Are you a person who takes ownership of your work and the impact you make on the customer experience? Do you have the attitude that behind every problem that need solving – is an opportunity to help?

With TekSavvy, you’ll support customers across Canada. We don’t believe in a tiered approach to customer support. You’ll be given in-depth and ongoing training to become great at what you do. You’ll develop improved technical skills – and if you’re a tech or gadget genius already - that’s a strong asset. You’ll be empowered to understand the needs of each customer and to respond to them, including technical support and standard customer service requests. Our team works as one. We encourage and invite peer-to-peer learning and development. We’ll help you to grow and to self-manage your growth aspirations. If you’re looking for a traditional customer service contact role, you sure won’t find it here.

Right now, we’re working from home and require:

Minimum internet connection speed of 20mbps
Quiet and private space to work from home
Ability to come on site for orientation
This role is temporarily remote but is not guaranteed to remain such. This is subject to change, depending on business needs, as TekSavvy is an essential services provider.

What you’ll do.

Customer Service Support

Interacting with customers using a variety of platforms, including inbound and outbound phone calls, emails, chat, social media
Managing customer requests from first contact through to resolutions to ensure satisfaction
Handling customer service requests for new installations, move orders, change requests, payments and hardware orders
Providing customers with accurate pricing and product information
Provisioning and processing orders according to various vendor processes and timelines
Provisioning of online service orders and customer portal requests
Working in collaboration with other team members across all departments to ensure customers are happy.

Technical Support

Handling technical support requests from end to end, including troubleshooting internet, phone and IPTV issues, assisting customers with home network and hardware configuration, hardware replacement
Consulting user guides, technical manuals and other internal and external resources to research and implement solutions for a variety of devices and vendor issues faced by the customer
Providing advice and training to customers in response to identified difficulties, including home networking set up, hardware recommendations or device use to improve the customer experience
Submitting trouble tickets for technical support issues following vendor guidelines and following up with customers to ensure repairs completed to their satisfaction.

Qualifications:

High School Diploma/GED or higher is required
Preference given for post-secondary education in a technical field or previous experience in a technical support role
Candidates must be comfortable working as part of our community of perpetual learners. This means:
An open mind: open to new ideas.
Enjoy learning.
Pull for help (for example: asks questions to clarify, asks for help when unsure or stuck).
Able to take feedback.
Able to follow instruction.
Eager to share what they’ve learned with others
Proficient computer skills, including familiarity with Microsoft Office and Windows operating systems
Strong communication skills in English and/or French, including active listening, reading, writing and conversational skills
A flexible mindset – able to adapt to changes, think critically and solve problems by asking good questions
Ability to work in fast paced, customer-focused environment and to self-manage your work, multi-task and set priorities with minimal supervision
Shift work is required including weekends and evenings, because we’re focused on giving our customers access to us, when they need us.

Nice to Have:

Intermediate knowledge of home networking, email, VoIP
Experience with a variety of operating systems, such as Mac, Windows, Linux
Previous experience in tech support or in the telecom space
Interest in technology and familiarity with current technical devices, especially Apple, Firesticks and other TV devices
Bilingual in other languages, such as French or Spanish
You stay up to speed on what’s happening in the telecom space. You are passionate about the advocacy that ISPs like TekSavvy and others are part of, to improve competitive options and fair pricing, for Canadians.

How we’ll take care of you as part of our team.

Competitive hourly rate for bilingual agents starting at $19.85/hr and increasing to $23.13/hr
Additional competitive premium for Spanish language available
If you’re recommended by an employee – we take care of them too with our Referrals Program. Be sure to let us know who!
Transparent Career Path and Opportunities for Advancement
We have an entire team dedicated to employee relations, and an employee wellness and disability management program.
Employee Assistance Program and Virtual Healthcare options from the comfort of your home.

ABOUT US

TekSavvy prides itself on fighting for a fair playing field, protecting consumers’ rights online, and bringing Canadians the right options without artificial limits. We are proudly Canadian, customer satisfaction is our priority, and we strive to create a positive environment for our employees.

HELP US MAKE A DIFFERENCE. APPLY TODAY.

TekSavvy is an equal opportunity employer committed to increasing diversity in our workforce. We welcome applications from qualified persons in underrepresented ethnic, racial and cultural groups and from people with disabilities. Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our recruitment process.

Quick apply

Refine Your Search

it support jobs in gatineau, qc

Bilingual Customer Experience Representative -French and English

Service Desk Analyst

Senior IT Cloud Security Specialist

Conseiller en implantation / Formateur

Ingénieur en applications – Produits de commutation Broadcom / Application Engineer – Broadcom Switching Products

Technical Support Analyst

Technical Support Specialist

Systems Administrator

Service Desk Analyst

Service Desk Analyst

IT Specialist

Technical Support Representative

Technical Support Representative

System Support Specialist

Senior Technician, IT Support

IT Support Manager

Workplace Support Analyst

Analyste en soutien technique

(Ottawa Remote) Bilingual Automotive Accounting Specialist - Training and Implementation

Global Technical Support - Lab Support New Grad

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