It service desk analyst Jobs

Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
- $30–$36 an hour
- Temporary
- Azure
- Customer service
- Research
Quick apply
Onsite Service Desk Analyst - Contract
Compugen Inc —Toronto, ON
- $33–$35 an hour
- Contract
- Computer science
- Computer Science
- Customer service
3d
IT Service Desk Analyst-Full-Time-Downsview
Serco North America —Downsview, ON
- $55,000–$62,000 a year
- Part-time
- Computer Science
- Bachelor's
- Computer networking
4d
IT Support Analyst
360°kids —Markham, ON
- $55,000–$59,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
MSP Service Desk Analyst I
IT Force —Burlington, ON
- $40,000–$50,000 a year
- Full-time
- Windows
- Dental care
- Vision care
Quick apply
7d
IT Supervisor
Happy Planet Foods —Burnaby, BC
- Full-time
- Windows
- Supervising experience
- Bachelor's
Quick apply
Technical Support Analyst I
Family Insurance Solutions —Vancouver, BC
- $45,000–$82,100 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
- Tuition reimbursement
- Paid time off
Quick apply
11d
IT Support Analyst
Cooke Aquaculture Inc. —Saint John, NB
- Full-time
- No university degree
- Computer networking
- In-person
- Designated paid holidays
- Disability insurance
13d
Bilingual IT Support Analyst - Tier 1
EMCO Corporation —London, ON
- $50,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Microsoft Outlook
Quick apply
IT Support & Business Systems Technician
Kinetic Custom Trailers Ltd. —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
IT Support & Business Systems Technician
Kinetic Custom Trailers —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
Quick apply
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Service Desk Analyst
Compugen Inc —Calgary, AB
- Customer service
- Microsoft Office
- IT
7d
Service Desk Analyst
University of Northern British Columbia —Prince George, BC
- $55,091.40–$65,228.80 a year
- Full-time
- Time management
- Relocation assistance
5d
Technical Analyst II, Field
Bird Construction —Vancouver, BC
- $60,000–$85,000 a year
- Full-time
- Customer service
- Analysis skills
- Organizational skills
Tech/Facility Support Analyst, UCalgary Continuing Education
The University of Calgary —Calgary, AB
- Part-time
- Computer Science
- Customer service
- Writing skills
12d
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Application Support Analyst
TFI Canada —Bolton, ON
- $68,000–$72,000 a year
- Full-time
- Azure
- ERP systems
- SQL
Quick apply
16h
Support Analyst - Kenora ON
FSET Inc. —Kenora, ON
- $67,600–$72,800 a year
- 8 hour shift
- Hybrid work
- English
- No university degree
- Travel
- Wellness program
- Disability insurance
6d
Equites Pre-Trade Production Support
Citi —Mississauga, ON
- $94,300–$141,500 a year
- Weekends as needed
- Hybrid work
- Oracle
- Databases
- SQL

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Service Desk Analyst -Level 1

Buchanan Technologies -
Brampton, ON

Quick apply

Job details

Temporary | Fixed term contract
$30–$36 an hour

Qualifications

Authentication
ITIL Certification
Azure
Operating systems
Customer service
iOS
Research
Windows
ITIL
VMWare
College diploma
Communication skills

Full job description

Service Desk Analyst
12 months contract
Onsite, Brampton
Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM
$30-$36 per hr.

Job Summary

Responsibilities

Responds to all reports of technology incidents, service requests, and how-to inquiries via phone, email, walk-in, IM, and the IT Self Service Portal in a prompt, efficient, professional and courteous manner.
Records, tracks, and updates all incidents, service requests (catalog items), and how-to inquiries and coordinates with vendors to create tickets via phone, email, or web, ensuring adherence to incident and request management procedures.
Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g., smartphones, tablets), & VDI infrastructure and escalate complex issues, serving as a liaison between different support levels.
Provides follow-ups and status updates to members and internal ITS personnel on incidents, service requests, and escalated issues.
Monitors system performance, reports and records outages or service degradations, and initiates major incident and problem tickets as needed.
Keeps members informed about new procedures, maintenance windows, IT advisories, and other important updates to ensure smooth operations.
Manages onboarding and offboarding processes by creating, modifying, and deactivating user accounts, permissions, and access across various internal and external systems.
Maintains and administers email accounts, calendars, shared mailboxes, and distribution groups to ensure seamless communication and access control.
Creates, updates, and formats Service Desk documentation in the Knowledge Base.
Analyzes Service Desk processes to identify and recommend improvements for service efficiency.
Analyzes, releases or escalates suspicious emails to ensure compliance with cybersecurity protocols.
Performs additional duties as assigned.

Qualifications

Education / Knowledge

A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience. ITIL Foundation and above certifications an asset.

Experience

A minimum of two (2) years related experience required.
Demonstrated knowledge of current desktop operating systems such as Windows, Mac, OS, iOS, iPadOS.
Demonstrated knowledge of supporting virtual infrastructure such as VMware.
Demonstrated knowledge of supporting on-premises and cloud-based Azure AD.
Demonstrated knowledge of supporting MDM platforms such as Workspace One.
Demonstrated knowledge of supporting two-factor authentication and identity providers.
Demonstrated knowledge in supporting clients using remote tools.
Demonstrated knowledge in managing key processes in an IT organization, e.g. Service Delivery, Users Management, Change, Incident and Problem Management, and IT Infrastructure Library (ITIL).
Demonstrated written communication skills.
Demonstrated analytical, research and problem-solving skills.
Demonstrated ability to extract relevant information from customers.
Effective oral communication and interpersonal skills.
Excellent customer service skills.

Job Type: Fixed term contract

Pay: $30.00-$36.00 per hour

Work Location: In person

Quick apply

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