Toronto, On Bilingual technical support representative Jobs – 82 Openings This Week

Service Technical Support Representative
Gentec International —Markham, ON
- $18.50–$20.00 an hour
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Store discount
- Disability insurance
Quick apply
1d
Service Rep and Territory Manager
Loci Controls —Toronto, ON
- $90,000–$130,000 a year
- Weekends as needed
- Bilingual
- Sales
- Customer service
- Tuition reimbursement
- Paid time off
Quick apply
1d
Senior Developer - Payments and Tokenization
Bank of Canada —Toronto, ON
- $111,051–$130,649 a year
- Hybrid work
- Bilingual
- Computer Science
- Engineering
- Dental care
9d
Sr Corporate Accountant
St Marys Cement (CA) —Toronto, ON
- $80,000–$90,000 a year
- Hybrid work
- Bilingual
- English
- Finance
- Disability insurance
- Dental care
7d
Lighting designer/ Quotations Specialist
Turolight Inc. —Markham, ON
- Full-time
- Hybrid work
- Bilingual
- AutoCAD
- Engineering
Quick apply
Bilingual Receptionist (French/English) – Vacation Coverage
Staffmax —Toronto, ON
- $20–$22 an hour
- Contract
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
4h
Bilingual Customer CARE Representative
The Lincoln Electric Company —Toronto, ON
- $38,799–$48,499 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
5d
Bilingual French Financial Services Representative
SinglePoint Group International —Toronto, ON
- $19.15 an hour
- Every Weekend
- Hybrid work
- Bilingual
- CRM software
- Sales
Quick apply
3d
Senior Engineer, Corridor Management
Ministry of Transportation —Toronto, ON
- $98,822–$138,106 a year
- Temporary
- Bilingual
- English
- Analysis skills
- Disability insurance
- Dental care
19h

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Service Technical Support Representative
Gentec International —Markham, ON
Proactively follow up with customers regarding order and repair status, conduct customer satisfaction surveys, and support initiatives to enhance the overall…
$18.50–$20.00 an hour
Quick apply
1d

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Service Rep and Territory Manager
Loci Controls —Toronto, ON
Must comply with all applicable workplace health and safety laws, regulations, policies, and procedures, including those administered by Québec's occupational…
$90,000–$130,000 a year
Quick apply
1d
Service Technical Support Representative
Gentec International —Markham, ON
Proactively follow up with customers regarding order and repair status, conduct customer satisfaction surveys, and support initiatives to enhance the overall…
$18.50–$20.00 an hour
Quick apply
1d

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Service Technical Support Representative

Gentec International -
Markham, ON

Quick apply

Job details

Permanent | Full-time
$18.50–$20.00 an hour
1 day ago

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
E-commerce
Administrative experience
Bachelor's
Computer skills
College diploma
Business
Communication skills
Time management

Full job description

Department: Service

Reports To: Service Supervisor

Employment Type: Full-Time, 8:30am – 5pm (40 hours)

Location: Head Office, 90 Royal Crest Court, Markham, ON L3R 9X6

About Us:

Gentec International is a leading consumer accessories supplier in Canada that aspires to continuously stay on top of international and local market trends, with a specific focus on the imaging, electronics, wireless, audio, sporting goods, and mobile electronics markets. Gentec supplies prominent brand names including Sigma, Manfrotto, Gitzo, Roots, iQ, SanDisk, Zeiss, iShieldz, Energy, Klipsch, Pioneer, Onkyo, Ultralink, Stinger, Alpine and more. Gentec can react quickly to customer’s needs by keeping an incredibly diverse on-hand inventory in our 100,000 square foot warehouse and distribution center providing seamless service across the country. Gentec International is a recognized leader and has been named one of Canada’s Best Managed Companies. We have been in business since 1990 with a client list that includes major CE Retailers, Mass Merchants, and independent Retailers across Canada.

What we’re looking for:

The Service Technical Support Representative will be responsible for managing the day-to-day demands of customer orders from all customer input sources as needed. It will be the Representative’s responsibility to ensure orders flow smoothly and the customers’ requests and demands are attended to in a timely and professional manner. It will also provide a supportive administrative role for the Service Department

Responsibilities:

Responsibilities include, but are not limited to:

Provide technical and customer support for Gentec products and services, including diagnostics, troubleshooting, repairs, replacements, upgrades, reprogramming, modifications, testing, calibration, and other service-related activities.
Respond to and resolve customer inquiries related to products, orders, repairs, returns, refunds, shipping, and service support through phone, email, ticketing systems, and in-person interactions, ensuring timely and effective resolution.
Manage and maintain work orders within Gentec’s ERP (Syspro) repair management system, including updating repair status, issuing parts and labour, preparing customer estimates, and ensuring accurate service records.
Monitor and manage customer support tickets and mailboxes, ensuring professional, accurate, and timely responses, appropriate escalation or reassignment when necessary, and timely closure of completed cases.
Coordinate daily operational workflows, including book-ins, book-outs, customer estimates, accommodation requests, service bench submissions, local eCommerce pickup processes, and order management activities.
Proactively follow up with customers regarding order and repair status, conduct customer satisfaction surveys, and support initiatives to enhance the overall customer experience
Prioritize and organize daily activities to meet established Key Performance Indicators (KPIs), including turnaround times (TAT), repeat repair rates (CR90), and work-in-progress (WIP) targets.
Collaborate with suppliers and internal teams to resolve technical issues, obtain technical support, and improve service delivery.
Maintain accurate records of customer interactions, service activities, technical documentation, training, and development activities, and assist in compiling operational and performance reports.
Review and maintain order accuracy using internal systems and support the efficient execution of related administrative and operational processes.
Develop, maintain, and improve customer support resources, including FAQs, standard operating procedures, and best practices for first-contact resolution.
Support continuous improvement initiatives aimed at enhancing customer satisfaction, service quality, efficiency, collaboration, and cost-effectiveness across the organization.
Maintain technical knowledge of existing and new products and provide training and guidance to internal personnel as required.
Plan and schedule work activities, facilitate meetings as required, and provide input into departmental budgets while adhering to approved budget requirements.
Maintain work and storage areas in a clean, organized, and safe condition.
Ensure compliance with all Gentec International policies, procedures, standards, applicable legislation, and health and safety requirements, always exercising due diligence.
Perform other related duties as assigned to support customer satisfaction, operational excellence, and business objectives.

Skills, Knowledge, Qualifications & Experience:

College / University diploma or degree in Business or Customer service is an asset.
Bilingual in French and English is required
One to two years of customer service or retail experience in an in-store environment with eCommerce ordering.
Excellent communication skills (written and verbal), organizational, interpersonal and time management skills.
Familiarity with customer service ticketing systems and ecommerce order management system tools is an asset.
Strong knowledge of customer service best practices and principles for both voice and online interactions with customers.
Proficient computer skills including Microsoft Office applications: Word, Excel, PowerPoint, Teams, and Outlook.
Must be legally eligible to work in Ontario

What We Offer:

Competitive Compensation
On-Site Gym
Extended Health Benefits
RRSP Package
Employee Discounts
A friendly and supportive “Gentec family” atmosphere where your contributions are recognised and awarded

Other

We invite you to join us by forwarding your resume to [email protected] (please quote Service Technical Support Representative – STSR072026 in subject line).

We are committed to an inclusive, barrier-free work environment and recruitment and selection processes. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

Pay: $18.50-$20.00 per hour

Benefits:

Casual dress
Disability insurance
Extended health care
Life insurance
On-site gym
On-site parking
Store discount
Vision care

Work Location: In person

Quick apply

Refine Your Search

bilingual technical support representative jobs in toronto, on

Service Technical Support Representative

Service Rep and Territory Manager

Senior Developer - Payments and Tokenization

Sr Corporate Accountant

Lighting designer/ Quotations Specialist

Bilingual Receptionist (French/English) – Vacation Coverage

Bilingual Customer CARE Representative

Bilingual French Financial Services Representative

Senior Engineer, Corridor Management

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