NOW HIRING: SERVICE MANAGER
Lead. Inspire. Grow. Your Next Career Opportunity Starts Here.
Salary: $100,000 – $140,000+ per year (based on experience)
Potential Relocation Assistance Available for the Right Candidate
Are you a proven leader who thrives in a fast-paced, high-volume dealership environment?
Do you have the passion to build high-performing teams, deliver exceptional customer experiences, and drive outstanding financial results?
If you're ready to take your career to the next level, this is the opportunity you've been waiting for.
We are one of the most respected automotive dealer groups in Western Canada and are seeking an exceptional Service Manager to lead the team at one of our large-volume Domestic dealerships in the Lower Mainland of British Columbia.
This isn't just another management position—it's an opportunity to join a progressive dealer group that is committed to investing in its people, promoting from within, and providing unlimited opportunities for career advancement.
If you're driven by results, passionate about leadership, and excited by the challenge of building a Best-in-Class service operation, we want to hear from you.
What You'll Be Responsible For
As our Service Manager, you'll lead every aspect of the service operation while creating an environment where employees thrive and customers become lifelong advocates.
Responsibilities include:
- Leading and developing a high-performing team of Service Advisors, Technicians, Dispatch, Warranty, and Support Staff.
- Driving customer retention and delivering a Best-in-Class customer experience.
- Achieving departmental sales, gross profit, and operating objectives.
- Monitoring and improving technician productivity, proficiency, and efficiency.
- Coaching advisors to maximize customer satisfaction, repair order quality, and service sales.
- Managing daily shop workflow and technician dispatch.
- Reviewing financial statements, KPIs, and operational reporting to identify opportunities for improvement.
- Driving CSI, ESRI, online reputation, and customer retention initiatives.
- Managing warranty administration and ensuring OEM compliance.
- Working closely with the Parts Department to maximize profitability and operational efficiency.
- Partnering with the Sales Department to ensure seamless internal repairs, reconditioning, and Certified Pre-Owned processes.
- Recruiting, mentoring, and developing future leaders.
- Creating a culture built on accountability, teamwork, communication, and continuous improvement.
What We're Looking For
We're looking for someone who doesn't just manage a department—but leads one.
The ideal candidate will have:
- Previous Service Manager or Assistant Service Manager experience in a dealership environment.
- Strong leadership, coaching, and team development skills.
- A proven track record of improving profitability and operational performance.
- Excellent communication and conflict-resolution skills.
- Strong financial and business acumen.
- Experience managing KPIs, budgets, and departmental reporting.
- A passion for delivering exceptional customer experiences.
- The ability to lead change, improve processes, and inspire others.
- Experience with dealership management systems (PBS, CDK, Reynolds & Reynolds, or similar) is considered an asset.
- OEM dealership experience is preferred.
What We Offer
- Competitive salary of $100,000–$140,000 annually, based on experience.
- Performance-based incentive opportunities.
- Comprehensive health and dental benefits.
- Ongoing leadership development and manufacturer training.
- Career advancement opportunities within one of Western Canada's leading automotive groups.
- A collaborative leadership team that believes in coaching, mentorship, and promoting from within.
- Modern facilities, strong support systems, and the tools you need to succeed.
- Potential relocation assistance for the right candidate.
Why Join Us?
We're not looking for someone to simply maintain the status quo.
We're looking for a leader who wants to build something exceptional.
Someone who believes culture drives performance.
Someone who develops people, embraces accountability, and creates an environment where employees enjoy coming to work and customers can't imagine going anywhere else.
If you're ready to join an organization that rewards performance, invests in your future, and provides genuine opportunities for career growth within a large automotive group, we want to hear from you.
Take the next step in your career.
Apply today and become part of a team that's committed to excellence, innovation, and delivering Best-in-Class customer experiences.
Your next leadership opportunity starts here.
Pay: $100,000.00-$150,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Work Location: In person
