Calgary, Ab Technical support representative Jobs – 79 Openings This Week

Client Success Representative
JumpDEMAND Inc. —Calgary, AB
- Full-time
- Remote
- Bilingual
- Computer Science
- Marketing
- Dental care
- Work from home
Quick apply
Field Sales Representative – Hazardous & Industrial Waste
SECURE —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
2d
Drill Bits Sales Representative
Schlumberger —Calgary, AB
- Sales
- Engineering
- Business development
- Dental care
- Vision care
13d
Designers / Sales Representatives – Calgary
Hi-Tech Cabinets and Closets Inc. —Calgary, AB
- $40,000–$60,000 a year
- Weekends as needed
- Sales
- English
- Communication skills
- Mileage reimbursement
- Flexible schedule
Quick apply
Account Manager
Flow Control Group —Calgary, AB
- Full-time
- Sales
- Engineering
- Bachelor's
- Dental care
- Paid time off
Quick apply
Account Representative
Motion Industries (MOT) —Calgary, AB
- Full-time
- Designated paid holidays
Quick apply
Engagement Centre Representative (Part Time)
YMCA Calgary —Calgary, AB
- $15.00–$18.29 an hour
- Part-time
- Customer service
- Computer skills
6d
Account Executive
Bosch Building Technologies —Calgary, AB
- Full-time
- Sales
- High school diploma or GED
- Bachelor's
Territory Sales Manager - Western Canada
Ajax Systems —Calgary, AB
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Travel
- Paid time off
Quick apply
Client Manager, Commercial Insurance (SME)
NFP Corp —Calgary, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
District Sales Coordinator
Amrize —Calgary, AB
- Full-time
- Google Suite
- Sales
- Customer service
- Dental care
- Tuition reimbursement
10d
Application Sales Specialist
Thermon —Calgary, AB
- Full-time
- Microsoft Excel
- ERP systems
- Electrical experience
Quick apply
6d
Sales Coordinator
Wajax —Calgary, AB
- High school diploma or GED
- Business
- Wellness program
- Dental care
Quick apply
Project Land Management Professional
Langan Engineering & Environmental Services —Calgary, AB
- AutoCAD
- Research
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Outside Sales Representative
Groundworks Canada Corporation, Inc. —Calgary, AB
- Full-time
- Sales
- Travel
- Disability insurance
- Dental care
Quick apply
Directeur des ventes - Canada
Bailey International —Canada
- $170,000–$185,000 a year
- Full-time
- Bilingual
- Up to 50% travel
- Sales
- Disability insurance
- Employee assistance program
Quick apply

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Client Success Representative

JumpDEMAND Inc.
Calgary, AB

Quick apply

Job details

Permanent | Full-time

Qualifications

Bilingual
Computer Science
CSS
Web development
Marketing
Customer service
English
Graphic design
Business development
Digital marketing
JavaScript
Organizational skills
Computer Information Systems
SaaS
Business
Account management
Communication skills
HTML

Full job description

Job description

Department: Client Success

Reports To: Vice President, Client Success

Location: Virtual (in Calgary, Alberta)

COMPANY OVERVIEW

Beyond Providing a Dynamically Comprehensive Marketing Automation Tool

One of the primary challenges facing modern-day businesses is determining exactly what marketing efforts are working for them, and where they need to improve. Indeed, at the end of the day, the term “marketing” needs to translate into tangible results that sales teams, managers and others can see and measure…and that’s precisely where we come in.

Based in Canada with a primary office in Calgary, Alberta — and boasting clients hailing from all over the world — ActiveDEMAND is the company behind the highly successful ActiveDEMAND marketing automation platform, considered our flagship offering. ActiveDEMAND started as a digital marketing agency with a vision: build a modern tool set for the multi-client marketer. ActiveDEMAND was launched in 2012 and though its’ conceptualization has been materializing since 2005. Since 2002, the founders have constructed a plethora of tools and systems to not only effectively market products and services, but to bridge the gap between marketing and sales.

JOB SUMMARY

Reporting to the VP, Client Success, the Client Success Representative ensures clients are supported in the use of ActiveDEMAND products by handling Tier I inquiries, managing account actions, and providing onboarding assistance. The role focuses on delivering responsive support, maintaining client satisfaction, and documenting solutions to common issues.

RESPONSIBILITIES AND ACCOUNTABILITIES

Held accountable for the outcome of:

Technical, onboarding support and training provided to clients.
Providing accurate guidance on platform features and processes to support client success.
Weekly Progress reports to the VP, Client Success, that are both timely and accurate.

The key responsibilities of the Client Success Representative include:

Handling account-related actions, including activations, upgrades, downgrades, transfers, cancellations, creating new accounts and billing inquiries.
Communicating professionally with clients via chat, email, and phone to assist with their needs.
Managing live chat and support tickets using the project management platform and responding to clients and internal teams in a timely manner.
Handle general support tickets (Tier I) and find solutions or workarounds to resolve client issues effectively, which may involve basic platform checks and troubleshooting.
Working with Engineering to debug, reproduce, and solve bugs that clients may encounter.
Escalating complex (Tier II and Tier III) issues to the appropriate team members when necessary and ensuring proper follow-up.
Performing service work for clients, including building out landing pages, emails, campaigns, workflows, etc.
Assisting clients with varying levels of marketing skills to ensure successful use of the ActiveDEMAND software.
Creating and updating support articles and training materials, including documenting solutions for common problems clients face.
Maintaining a knowledge base of products and adhering to company standard operating procedures (SOPs).
Reporting client feedback and observed trends to the Client Success team.
Becoming an ActiveDEMAND and FunnelFLARE expert.

QUALIFICATIONS

Education and Experience:

Degree, Diploma, or Certificate in Business, Computer Information Systems, or Computer Science is considered an asset.
2+ years of experience working in a customer and/or client-facing role, preferably within a marketing agency, IT, or SaaS company.
1 - 2 years of experience in an account management or business development role with emphasis on relationship management.
Digital marketing experience is considered an asset.
Graphic design and website development experience (HTML, JS, CSS) is considered an asset.

Skills and Knowledge:

Strong understanding of the account management process to support and increase client growth opportunities.
Ability to identify and understand business and technical challenges addressed by the client(s).
Outstanding, engaging, and proactive customer service skills.
Website development experience (HTML, JS, CSS) is considered an asset.
Exceptional problem-solving and critical thinking skills are considered an asset.
Ability to work collaboratively with colleagues and team members to create a results-driven, team-oriented environment.
Excellent verbal and written communication with team members and clients.
Ability and commitment to communicating in a professional and friendly manner both internally and externally at all times.
Ability to cope with conflicting demands and prioritize tasks.
Outstanding organizational skills and exceptional attention to detail.

WHAT WE OFFER

The opportunity to work with an exciting, innovative, and growing company.
Virtual Work from home within Calgary, AB.
2 weeks of vacation.
Extended Health Care Coverage, including Vision, Dental, and Prescription Drugs.

We would like to thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
Work from home

Application question(s):

Are you legally authorized to work in Canada?
Do you have a Diploma or Degree in Computer Information Systems, Computer Sciences, or a related field?
What are your salary expectations for the role?
What is your proficiency level in the English Language (Elementary, Limited, Professional, Native/Bilingual)?

Work Location: Remote

Quick apply

Refine Your Search

technical support representative jobs in calgary, ab

Client Success Representative

Field Sales Representative – Hazardous & Industrial Waste

Drill Bits Sales Representative

Designers / Sales Representatives – Calgary

Account Manager

Account Representative

Engagement Centre Representative (Part Time)

Account Executive

Territory Sales Manager - Western Canada

Client Manager, Commercial Insurance (SME)

District Sales Coordinator

Application Sales Specialist

Sales Coordinator

Project Land Management Professional

Outside Sales Representative

Directeur des ventes - Canada

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