Calgary Ab Technical support Jobs – 89 Openings This Week

On Site Technical Support Technician
403Tech —Calgary, AB
- Typing
- In-person
- Communication skills
Support Analyst
403Tech —Calgary, AB
- Computer Science
- Customer service
- Microsoft Office
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
Specialist - IT ETRM Systems Dev (Lead/Principal)
Parkland —Calgary, AB
- Full-time
- SQL
- Project management
- Presentation skills
Quick apply
Solutions Engineer
Numa —Calgary, AB
- $70,000 a year
- Remote
- Data analysis skills
- SQL
- JavaScript
- Paid time off
Quick apply
IT Specialist
Neighbourly Pharmacy —Calgary, AB
- Full-time
- Analysis skills
- Communication skills
Quick apply
Bilingual Automotive Software Onboarding Specialist (Fixed Ops)
PBS Systems —Calgary, AB
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
System Administrator
LaPrairie Group —Calgary, AB
- Full-time
- Azure
- Computer Science
- AWS
Quick apply
14d
Applications Engineer
Hexagon —Calgary, AB
- Full-time
- Engineering
- English
- Analysis skills
Specialist - IT ETRM System (Lead/Principal)
Parkland —Calgary, AB
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
DTO Bilingual Trainer - Accounting
PBS Systems —Calgary, AB
- $4,800 a month
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
2d
Enterprise Services Technician
Insight Enterprises —Calgary, AB
- Customer service
- Windows
- AI
7d
DTO - Bilingual Trainer Sales
PBS Systems —Calgary, AB
- $4,800 a month
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
11d
Linux Systems Administrator (12 month contract)
Cybera —Calgary, AB
- Temporary
- Hybrid work
- Azure
- AWS
- Linux
- Disability insurance
- Vision care
Quick apply
6d
Lead Specialist – IT SAP
Parkland —Calgary, AB
- Full-time
- Analysis skills
- Project management
- Bachelor's
Quick apply
Linux Systems Administrator
Cybera —Calgary, AB
- Full-time
- Hybrid work
- Azure
- AWS
- Linux
- Disability insurance
- Vision care
Quick apply
6d
Specialist – IT Apps Dev
Parkland —Calgary, AB
- Full-time
- Computer Science
- SQL
- Bachelor's
Quick apply
2d
Senior Specialist - IT Apps Dev
Parkland —Calgary, AB
- Part-time
- Computer Science
- Engineering
- Windows
Quick apply
Project Team Engineer
403Tech —Calgary, AB
- English
- Computer networking
- Communication skills

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On Site Technical Support Technician

403Tech
Calgary, AB

Apply Now

Job details

Qualifications

MCSA
MCP
MCSE
CCNA
Citrix Certification
VMWare
Typing
Communication skills

Full job description

403Tech Inc. is comprised of a dynamic group of professionals dedicated to bringing Fortune 500 I.T. solutions to small and mid-sized businesses in Calgary and Toronto. We understand the distinctive needs of this niche market and has based our business model around providing them with a superior quality IT solution that has been previously out of reach due to cost and personnel factors – a solution that is extremely versatile, scalable to company size, and can be customized to virtually any business sector.

The On Site Technical Support Technician is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. This person takes ownership of the client’s technical environment. From a 10,000 foot view and is responsible to:

Maintain client satisfaction with their environment

Ensure that their technology is functioning properly

Coordinate with BTA to implement business goals

Position Responsibilities:

65% – IT Support (Client Resolution)

Responsible for providing IT support relating to maintenance of the clients physical network through: Verification and currency of Centralized Services functionality (Backups/ AV/Malware/Patching).
Develop and deploy onsite proactive services that will reduce the need for reactive support.
Acting as onsite technical support for user issues including allocating and maintaining loaner equipment.
Performing regular onsite, staging and repair services.
Taking accountability for any deficiency by following the ticket through to completion, either through your own work or following up on the work of one of your peers.
Work collaboratively with peers in order to help solve clients issues in a timely manner

20% – Customer Communication

Acting as the primary contact for issues that need to be escalated to support centre
Ensure all issues are followed up on
Improve the overall customer experience for our clients
Measure and gauge client satisfaction.

15% – Complete Ticket Notes/Documentation of Policies and Procedures

Responsible for documentation to include both system reviews and recommendations
Document internal processes and procedures related to duties and responsibilities

To perform this job successfully, an individual must be able to perform each of the requirements listed below:

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Astaro appliances CSSA, Cisco CCNA, or VMware VCP
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment

Apply Now

Refine Your Search

technical support jobs in calgary ab

On Site Technical Support Technician

Support Analyst

Bilingual Service Desk Analyst

Specialist - IT ETRM Systems Dev (Lead/Principal)

Solutions Engineer

IT Specialist

Bilingual Automotive Software Onboarding Specialist (Fixed Ops)

System Administrator

Applications Engineer

Specialist - IT ETRM System (Lead/Principal)

DTO Bilingual Trainer - Accounting

Enterprise Services Technician

DTO - Bilingual Trainer Sales

Linux Systems Administrator (12 month contract)

Lead Specialist – IT SAP

Linux Systems Administrator

Specialist – IT Apps Dev

Senior Specialist - IT Apps Dev

Project Team Engineer

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Position Responsibilities:

65% – IT Support (Client Resolution)

20% – Customer Communication

15% – Complete Ticket Notes/Documentation of Policies and Procedures

To perform this job successfully, an individual must be able to perform each of the requirements listed below:

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