Are you a dynamic leader ready to make a measurable impact across multiple locations in Southern Alberta? As a Regional Manager for us here at Sinclair Supply, you'll step into a pivotal role where strategy meets action; optimizing sales growth, elevating operational excellence and inspiring high-performing teams to deliver exceptional customer experiences. This is more than a management position; its an opportunity to shape the future of thriving region and lead with vision and accountability. If you're a go-getter with a passion for results and talent doe empowering others, this role offers the perfect stage to showcase your managerial and empowering others on the way to success!
As the Regional Manager (RM), you will play a critical role in leading and ensuring the success of all locations within your assigned territory. This role blends strategic oversight with hands-on leadership to achieve strong business results with you being accountable for driving sales performance, strengthening operational execution, developing high-performing teams, and ensuring each location delivers an exceptional customer experience.
The core accountabilities that follow establish the performance expectations and leadership responsibilities for this position.
Core Accountabilities:
1. Sales & Revenue Growth
· Achieve regional sales targets, margin goals, and profitability objectives.
· Ensure consistent execution of the company’s sales process across all branches.
· Coach and develop Branch Managers, sales counter staff, and sales representatives to deliver on company and branch goals.
· Identify market opportunities and support local business development initiatives.
· Promote and support Sinclair and vendor marketing programs.
· Visit customers to develop relationships and assess customer needs.
· Develop sales action plans with Branch Managers for each location to increase revenue and identify opportunities for margin improvement.
· Understand and develop potential pricing strategies for market while ensuring pricing procedures and controls are in place.
2. Operational Excellence
· Ensure all locations adhere to company SOPs, operational standards, and best practices.
· Oversee inventory accuracy, warehouse processes, order fulfillment, and delivery performance.
· Identify operational gaps and implement improvements to eliminate gaps and improve efficiency and consistency.
· Conduct regular branch visits to audit performance and ensure operational and safety policy compliance.
· Continuously monitor staffing requirements for region and communicating regularly with HR to fill resourcing gaps.
3. Financial Management
· Manage the P&L for the region, including sales, margin, operating expenses, and cost controls.
· Monitor and analyze KPIs such as sales, margin, inventory turns, and productivity.
· Support branches with accurate forecasting, budgeting, and financial planning.
· Drive accountability for both revenue and margin growth as well as expense management.
4. Talent Leadership & Development
· Recruit, onboard, and develop Branch Managers, and key frontline staff.
· Provide ongoing coaching, performance evaluations, and corrective action when required.
· Build a high-performance culture that promotes accountability, engagement, and teamwork.
· Support succession planning and leadership development for the region.
· Ensure Branch Managers and their teams consistently complete product training to build technical proficiency.
5. Customer Experience & Retention
· Ensure each location delivers a consistent, high-quality customer experience.
· Resolve escalated customer issues and ensure corrective actions are implemented and issues resolved.
· Promote customer-first behaviors and reinforce service standards across the region.
6. Compliance & Risk Management
· Ensure all locations comply with safety protocols, HR policies, and legal requirements.
· Conduct regular audits related to operations, inventory, financial controls, and safety.
· Maintain safety reporting disciplines in accordance with Provincial standards, hold Branch Managers accountable for reporting all Safety and near-miss incidents.
· Mitigate operational risks through training, process enforcement, and follow-up.
7. Strategic Execution
· Translate company strategy and new initiatives into clear regional action plans.
· Lead adoption of new systems (ERP, CRM, BI tools) and ensure full utilization.
· Support new market initiatives, product introductions, and growth programs.
· Communicate strategic priorities clearly and ensure consistent execution.
8. Communication & Reporting
· Maintain open, consistent communication between frontline teams and senior leadership.
· Provide conflict resolution guidance to employees.
· Provide timely reporting on regional performance, opportunities, and challenges.
· Facilitate effective branch visits, review meetings, and leadership touchpoints.
9. Continuous Improvement
· Analyze performance data to identify trends, gaps, and opportunities.
· Lead improvement projects that increase sales, reduce costs, or improve customer experience.
· Encourage innovation and feedback from teams to improve business processes.
Experience and Skill Requirements:
• Post-secondary education, degree, diploma or technical designation required.
• 5+ years’ management experience in wholesale/distribution.
• Management experience in HVAC(R) industry a benefit.
• Experience managing multiple branches.
• Valid driver's license and driver's abstract required.
• Travel requirement - approximately 35%.
We look forward to meeting you!
