Richmond, Bc Customer experience representative Jobs – 76 Openings This Week

Bilingual (French/English) Guest Services Representative - Seasonal
Arc'teryx —Vancouver, BC
- $48,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Microsoft Office
- Employee stock purchase plan
- Dental care
Customer Service Representative
Color Compass Corporation —Coquitlam, BC
- $20–$28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
7d
Senior Manager, Customer Support - North America
STEMCELL Technologies Inc —Burnaby, BC
- $119,600–$179,400 a year
- ERP systems
- Databases
- Bachelor's
1d
Client Care Representative - OpenRoad Auto
OpenRoad Auto Group —Richmond, BC
- $18–$20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
- Dental care
Quick apply
Customer Care Representative - Surrey, BC (On-site)
Victaulic —Surrey, BC
- $50,000–$65,000 a year
- Full-time
- Microsoft Office
- Bachelor's
- Organizational skills
Customer Service Representative - Evenings & Weekends
LodgeLink —Canada
- $17–$19 an hour
- Part-time
- Hospitality
- Microsoft Excel
- Customer service

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative
Makita Canada Inc. —Whitby, ON
Answering incoming customer calls regarding orders, pricing, billing, products, service, and general inquiries. High school diploma or equivalent.
$20–$24 an hour
Quick apply
Customer Service / Sales Rep (Bilingual: French/English) On-Site
Concentrix —Oshawa, ON
L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des…
$24.56–$30.70 an hour

I want to receive the latest job alerts for customer experience representative in richmond, bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience representative jobs near richmond, bc

Customer Service Representative jobs in Coquitlam, BC

Guest Service Agent jobs in Vancouver, BC

Customer Support Representative jobs in Surrey, BC

Customer Support Representative jobs in Richmond, BC

Customer Service Representative jobs in New Hamburg, ON

Customer Service jobs in Surrey, BC

Airline Customer jobs in Edmonton, AB

Customer Service Representative jobs in Lévis, QC

Customer Service Representative jobs in Toronto, ON

Customer Service Representative jobs in Hamilton, ON

Mortgage Agent Level 2 jobs in Ontario

Guest Service Agent jobs in Coquitlam, BC

Community Service Worker jobs in Mississauga, ON

Guest Service Agent jobs in Surrey, BC

Remote Customer Service jobs in Victoria, BC

Guest Service Agent jobs in Winnipeg, MB

Insurance Agent jobs in Calgary, AB

Guest Service Agent jobs in Whitby, ON

Remote Customer Service jobs in Mississauga, ON

Customer Support Representative jobs in Calgary, AB

Bilingual (French/English) Guest Services Representative - Seasonal

Arc'teryx -
Vancouver, BC

Apply Now

Job details

Full-time
$48,000 a year

Qualifications

Bilingual
French
English
Microsoft Office
Guest services
Communication skills

Full job description

Department: NAM - Guest Services

Reports to: Guest Services Supervisor

Location: Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As a Bilingual Guest Services Representative - Seasonal, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.

Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication. In collaboration with a dynamic, high-performing team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty.

Please note this is a temporary, fixed term position, for approximately 6 months, beginning August 10, September 8, October 5, or November 2, 2026.

This role will be based out of our new Vancouver office, located at 565 Great Northern Way, and may be open to hybrid work depending on business needs and per department policy. Please review the Expectations section at the end of the job description for more information.

Meet Your Future Team:

The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.

If you were a Bilingual, Guest Services Representative now, here are some of the core activities you would be doing:

Providing bilingual customer service support by interacting with guests in both French and English across multiple channels, including verbally over the phone and in writing through email, web reviews, and live chat
Utilizing a detailed understanding of Arc’teryx Guest Services and After-Sales procedures to answer inquiries regarding products, technical features, and repair
Effectively managing your workload with consideration of our department’s service level goals
Achieving and exceeding established performance targets, with a focus on quality of service and efficiency, while maintaining professionalism and empathy with guests
Processing manual orders with care and accuracy, while supporting guests through sometimes more complex solutions
Providing high-quality, guest-centric interactions and being open to coaching and feedback to support personal and team growth
Taking ownership of guest concerns from start to finish, ensuring timely follow-up and resolution
Other duties as required

Here are some of the things you could be working on in the future:

Stretching your support in collaboration with leadership by taking on focused tasks
Contributing to the development of new resources to improve service levels and overall guest experience
Acquiring knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems
Actively contributing to a supportive and collaborative team culture, including sharing insights and best practices

Are you our next Bilingual, Guest Services Representative?

You are able to read, write, fluently speak and understand both the French and English language, and communicate with guests confidently and clearly in either language
You have knowledge of or experience using Arc’teryx products or other outdoor brand products
You have highly effective verbal and written communication skills
You are able to read, write, fluently speak and understand the English language
You are proactive and comfortable communicating with customers via phone and email
You have strong organizational, interpersonal, and problem-solving skills
You have a strong attention to detail, including accurate data and order entry skills
You are proficient in Microsoft Office
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You are comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift
You are able to balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it

Expectations

In this role, employees will be required to participate in Training in a structured onboarding class to learn systems and processes, product knowledge, and guest interactions. Training is approximately 3 weeks long, and must be performed on location, based at either our North Vancouver head office (110-2220 Dollarton Hwy), or the Guest Services location (565 Great Northern Way). Upon completion of Training, all employees will work from 565 Great Northern Way.
In this role, you will be eligible for a hybrid work schedule, which will begin following graduation from Training. The hybrid schedule will be three days per week in-office, as determined by the department.
Blackout dates apply during peak periods, during which time off will not be approved:

- November 17 to December 12; January 2 to January 16.
- November 30 to December 11, and for the last week of the contract, all team members are required to be in office full-time.

Additionally, employees are expected to be available and not take time off during their first month(s) of employment to ensure training requirements are met.

Dates and hybrid schedule are subject to change based on business need and operational requirements.

Compensation:

The salary for this role is $48,000. You will also receive a $2,000 per year premium, added incrementally.

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

Apply Now

Refine Your Search

customer experience representative jobs in richmond, bc

Bilingual (French/English) Guest Services Representative - Seasonal

Customer Service Representative

Senior Manager, Customer Support - North America

Client Care Representative - OpenRoad Auto

Customer Care Representative - Surrey, BC (On-site)

Customer Service Representative - Evenings & Weekends

Explore jobs in cities nearby

I want to receive the latest job alerts for customer experience representative in richmond, bc

Related Searches

Explore jobs in more locations

If you were a Bilingual, Guest Services Representative now, here are some of the core activities you would be doing:

Here are some of the things you could be working on in the future:

Are you our next Bilingual, Guest Services Representative?

Expectations

Compensation:

Job seeker tools

Employer Tools

Browse

Stay Connected