Director (general manager) Jobs

Director of Operations
IntouchCX —Winnipeg, MB
- $80,000–$95,000 a year
- Bachelor's
- Business
- Leadership
- Dental care
- Paid time off
7d
Director of Operations
Venor —Saint John, NB
- $90,000–$120,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Project management
Quick apply
Director of Operations – Mining Engineering (Design & Engineering)
exp —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Engineering
- English
- Wellness program
- Employee assistance program
Senior Director of Operations, Ontario
Dentalcorp Health Services LTD. —Toronto, ON
- $145,000–$185,000 a year
- Full-time
- Computer networking
- Organizational skills
- Budgeting
Quick apply
9d

More jobs to discover

Find similar jobs that you might be interested in.

Economic Development Director
Magnetawan First Nation —Britt, ON
The EDD will research initiatives, build partnerships, support local business development, and assist in implementing long-term community economic strategies.
$102,000–$110,000 a year
Quick apply
Director of Finance
Fulger Transport —Essex, ON
Education:* A university degree in finance/accounting is required in addition to a current valid CPA designation. Reviewing and approving costing reports.
$110,000–$130,000 a year
Quick apply
8d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Director of Operations Buildings + Places
AECOM —Markham, ON
Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from…
14d

I want to receive the latest job alerts for director (general manager)

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director (general manager) jobs near

Director Of Operations jobs in Winnipeg, MB

Senior Director Of Operations jobs in Toronto, ON

Director Of Operations jobs in Saint John, NB

Director Of Finance jobs in Montréal, QC

Director Of Operations jobs in Victoria, BC

Hr Director jobs in British Columbia

Director Of Operations jobs in Montréal, QC

Director Of Finance jobs in Kitchener Waterloo, ON

Operations Manager jobs in Mississauga, ON

Director Of Operations jobs in Leduc, AB

Operations Manager jobs in Surrey, BC

Director Of Operations jobs in Canmore, AB

Operations Assistant jobs in Toronto, ON

Senior Legal Counsel jobs in Toronto, ON

Director Facilities Management jobs in Vancouver, BC

Senior Director Of Operations jobs in White Rock, BC

Senior Director Of Operations jobs in Ontario

Senior Director Of Operations jobs in Victoria, BC

Operations Coordinator jobs in Toronto, ON

Director Of Operations jobs in Orleans, ON

Director of Operations

IntouchCX -
Winnipeg, MB

Apply Now

Job details

$80,000–$95,000 a year
7 days ago

Qualifications

Statistics
Post-secondary education
Bachelor's
Customer relationship management
Business
Leadership
Communication skills
Time management

Full job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.

As Director of Operations, You Will…

Drive “best practices” in all areas of responsibility
Ensure proper planning, staffing, training and development is achieved across all teams
Be responsible for ramp-up drives and goals
Create action plans for continuous growth and improvement, business development and client satisfaction
Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
Motivate and inspire teams, while building trusting relationships throughout the organization
Develop and execute motivational incentives on the floor
Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
Maintain close auditing cadence through reporting, observations and personal contact
Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Director of Operations, You Have…

Post-secondary diploma or degree with a major in Business
7 - 9 years of experience in contact center leadership, including managing cross-functional teams
5 years of relevant experience in client relationship management
Experience in analyzing/influencing profit & loss statements and performing cost analysis
Experience with maintaining and developing operational statistics, financial management information and results reporting
Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
Excellent organizational and time management skills with the ability to work under tight deadlines
The ability and motivation to meet program and internal business KPIs
The ability to implement change and innovation throughout teams

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as a Director of Operations…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply Now

Refine Your Search

Director of Operations

Director of Operations

Director of Operations – Mining Engineering (Design & Engineering)

Senior Director of Operations, Ontario

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for director (general manager)

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected