About Us
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The Position
As a Data Solutions Support Specialist, you are a Level 2 Subject Matter Expert and key member of our best-in-class Global Support Team, serving as both a first and second point of contact for customers around the world. You will provide hands-on technical support, ensuring customer inquiries are resolved professionally, efficiently, and in a timely manner. You may also support regional Sales and Technical teams with customer implementations, onboarding, and training activities.
Our Support Team plays a critical role in our customers' success and is strategically important to the future growth of the business. We are committed to building a best-of-class support organization that can scale effectively while delivering exceptional customer experiences.
In this role, you will have the opportunity to:
- Deliver exceptional customer support by responding to inquiries via email, phone, and remote sessions, prioritizing and triaging requests, tracking open tickets, and ensuring timely and satisfactory resolution.
- Support customer onboarding, training, and implementation activities by developing training content, assisting with virtual and in-person onboarding sessions, and providing deployment assistance to the Data Solutions team.
- Contribute to the creation and maintenance of self-help resources, including quick-start guides, learning paths, on-demand training materials, and knowledge base content using Knowledge-Centered Support (KCS) principles.
- Collaborate with Technical Support, Sales, Development, and Data Solutions teams to deliver effective customer outcomes and maintain agreed service levels for both customers and internal stakeholders.
- Identify opportunities to improve processes, design and champion solutions, and contribute to preventative measures when gaps in processes, policies, or standards are identified.
- Help establish, improve, and maintain scalable global support resources and cross-functional processes that enable high-quality, cost-effective service delivery.
- Act as a technical subject matter expert, contributing knowledge, best practices, and continuous improvement initiatives that enhance customer experience and operational effectiveness.
- Collaborate closely with Data Solutions Support Specialists, the Technical Support Manager, Support teams (Tiers 1, 2, and 3), Development teams, and Sales teams to deliver exceptional customer outcomes.
To be successful in this role, you should have:
- Minimum 3 years of experience in progressive customer support roles, with experience in data management.
- Post-secondary education in Data Management, Computer Science, or related discipline.
- Strong technical aptitude and computer literacy, including experience with database management applications, Microsoft Office (particularly Excel and Access), SQL, MongoDB, Postman, browser developer tools, and reporting platforms such as Power BI and Pentaho
- A strong interest in data process automation and leveraging technology to improve business efficiency and customer outcomes.
- Experience working with geological datasets and/or 1–2 years of experience in the exploration and mining industry is considered an asset
- Excellent analytical, troubleshooting, and problem-solving skills, with the ability to quickly identify issues and implement effective solutions.
- Fluency in Spanish and/or Portuguese would be considered an asset.
- Strong organizational skills, with the ability to manage multiple priorities, work under tight deadlines, and remain effective in a fast-paced environment
- Exceptional verbal and written communication skills, with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Strong customer service, relationship-building skills with the ability to work collaboratively with internal and external stakeholders.
Additional Information
This is a hybrid role based in our Toronto, ON office, with an expectation of working three days per week in the office and two days remotely.
Candidates based in Calgary and Vancouver will also be considered.
#LI-SS1
Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!
Benefits of being a Seequenteer and why you’ll love being on our team.
Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.
Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.
Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.
Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.
How to apply
If this sounds like the role for you, apply today
