Position: Automotive Sales Manager
Location: Guelph Nissan Infiniti - Guelph, ON
Job Function: Sales Leadership
About Guelph Nissan Infiniti
At Guelph Nissan Infiniti, we are passionate about providing an exceptional customer experience and helping our guests find the right vehicle to fit their lifestyle and needs. As one of Guelph's trusted automotive dealerships, we have built our reputation on professionalism, integrity, strong customer relationships, and a commitment to outstanding service.
We are seeking an experienced automotive sales leader who is passionate about developing people, driving performance, and creating a culture of accountability and success. This is an opportunity to join a high-performing dealership where leadership, teamwork, and customer satisfaction are fundamental to everything we do.
Guelph Nissan Infiniti is proud to be part of Queenston Automotive Group, a family-owned automotive organization with more than 55 years of success. As part of our team, you'll have access to the support, resources, and career development opportunities that come with being part of a well-established and growing automotive group.
Job Summary
The Sales Manager is responsible for leading, coaching, and developing the sales team to achieve dealership objectives while delivering an exceptional customer experience. This role oversees daily sales operations, customer engagement, lead management, inventory performance, sales process compliance, and employee development.
Working closely with dealership leadership, finance, marketing, and support departments, the Sales Manager will drive sales performance, support profitability, and foster a culture of teamwork, accountability, and continuous improvement.
Key Responsibilities
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Lead, coach, and support Sales Consultants in achieving individual and dealership sales objectives
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Provide daily coaching, feedback, and development opportunities to improve sales performance, product knowledge, and customer experience.
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Work directly with Sales Consultants and customers to assist with vehicle presentations, negotiations, deal structuring, and closing opportunities.
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Inventory Management & Used Vehicle Operations: Lead inventory management and used vehicle operations, including vehicle appraisals, time-to-lot performance, inventory merchandising in partnership with Marketing, pricing strategy, inventory aging management, and process optimization to maximize vehicle turn, profitability, and customer experience.
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Monitor daily sales activities, customer interactions, and CRM utilization to ensure consistent follow-up and process adherence.
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Ensure all showroom traffic, internet leads, phone opportunities, appointments, and customer communications are properly managed and documented.
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Conduct regular one-on-one coaching sessions, sales meetings, and training activities to support continuous improvement.
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Support the recruitment, onboarding, and training of Sales Consultants in collaboration with dealership leadership.
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Ensure dealership sales processes, customer experience standards, and company policies are consistently followed by the sales team.
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Review sales team performance metrics and identify coaching opportunities to improve appointment conversion, customer engagement, and sales results.
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Work closely with the Finance Office to support a seamless customer experience and maximize dealership profitability.
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Assist with vehicle merchandising, lot presentation standards, and inventory organization to ensure vehicles are displayed professionally and ready for sale.
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Address customer concerns professionally and effectively while maintaining positive customer relationships and dealership reputation.
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Foster a positive, professional, and team-oriented culture within the sales department.
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Work collaboratively with Finance, Marketing, Service, and other dealership departments to support overall dealership success.
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Adhere to all company policies, procedures, and standards.
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Support dealership Joint Health and Safety initiatives by reinforcing safe work practices, promoting employee awareness and accountability, and helping maintain compliance with all applicable health and safety policies, procedures, and legislative requirements.
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Perform other duties as assigned by management.
Qualifications
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Minimum 5 years of automotive sales leadership or management experience.
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Proven ability to coach, mentor, and develop high-performing teams.
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Strong understanding of automotive sales processes, CRM systems, and dealership operations.
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Demonstrated leadership, communication, and relationship-building skills.
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Strong business acumen and the ability to interpret sales and performance metrics.
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Excellent organizational, problem-solving, and decision-making abilities.
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Strong customer service and conflict resolution skills.
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Positive, professional, and team-oriented attitude.
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Self-motivated with a strong desire to achieve results.
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Ability to thrive in a fast-paced and performance-driven environment.
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Valid OMVIC License.
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Postsecondary education in business, marketing, or a related field is considered an asset.
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Interest in the automotive industry and the Nissan and Infiniti brand.
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Strong attention to detail and ability to manage multiple priorities.
Queenston Automotive Group Employee Value Proposition
At Queenston Automotive Group, our Employee Value Proposition is centered around fostering a dynamic and collaborative work environment where Passionately Driven, We Not Me, Always Moving Forward, Find a Way, and Results Matter are not just our core values—they are the driving force behind our success. What our employees do truly counts, and we empower our teams to contribute their unique skills and perspectives to make a meaningful impact. We are committed to providing a supportive, inclusive, and rewarding workplace where employees can grow and succeed.
Why Join Us?
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Competitive Compensation: Attractive salary package.
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Comprehensive Benefits: Includes a Company-matched RRSP and pension program.
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Training and Development: Extensive support for your professional growth.
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Company Events: Participate in team-building activities and company events.
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Dynamic Workplace: Be part of a team where your contributions truly matter.
Join us in shaping the future, where your passion, innovation, and actions truly matter. To apply, please send your resume and cover letter to [email protected].
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process. We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
