About NomoTech Canada
NomoTech Canada Network Solutions Inc. provides telecommunications, network technology, managed IT services, and cloud-connectivity solutions to business customers.
We help organizations improve connectivity, modernize network infrastructure, support employees, protect critical systems, and maintain reliable access to business applications and cloud services.
Our services may include:
- Business internet and connectivity solutions;
- Managed network services;
- Cloud connectivity and remote access;
- Microsoft 365 and cloud support;
- Network monitoring and technical support;
- Wi-Fi, switching, firewall, and VPN solutions;
- VoIP and unified communications;
- IT infrastructure and managed services;
- Backup, security, and business-continuity solutions.
We are seeking a motivated and customer-focused Inside Sales Representative to develop new business opportunities, support prospective customers, and help organizations identify suitable telecommunications and managed IT solutions.
Position Overview
The Inside Sales Representative will connect with prospective and existing business customers by telephone, email, video meeting, professional networking platforms, and other approved channels.
You will research potential customers, conduct outbound prospecting, respond to inbound inquiries, qualify business requirements, prepare quotations, coordinate technical consultations, and maintain an organized sales pipeline.
This position combines business development, customer service, account coordination, and technology-sales support. The successful candidate will be comfortable starting professional conversations, asking thoughtful questions, explaining technical services in clear business language, and following opportunities through the sales process.
You do not need to be a network engineer. However, you should be interested in telecommunications, cloud services, networking, managed IT, and the ways these technologies help businesses operate effectively.
Key Responsibilities
Prospecting and Lead Generation
- Research and identify prospective business customers in Toronto, the Greater Toronto Area, and other approved markets.
- Build targeted lists of companies and decision-makers.
- Contact business owners, office managers, operations leaders, IT managers, and other relevant stakeholders.
- Conduct outbound prospecting through telephone calls, personalized emails, professional networking platforms, referrals, and approved campaigns.
- Respond promptly to inbound sales inquiries.
- Introduce prospective customers to NomoTech Canada’s telecommunications, managed IT, network, and cloud-connectivity services.
- Personalize outreach according to each company’s industry, size, technology environment, and potential requirements.
- Follow up consistently with interested prospects.
- Re-engage qualified prospects who were not previously ready to proceed.
- Develop a healthy pipeline of relevant B2B opportunities.
Customer Discovery and Qualification
- Conduct structured discovery conversations with prospective customers.
- Learn about the customer’s current internet, telephone, network, cloud, security, and IT-support environment.
- Identify challenges involving connectivity, outages, remote access, network performance, user support, security, or service reliability.
- Understand the customer’s number of users, locations, existing providers, business priorities, and planned changes.
- Determine whether the customer may benefit from managed IT, network support, cloud connectivity, VoIP, security, or related services.
- Clarify project timing, stakeholders, decision-making processes, and operational requirements.
- Assess whether an opportunity fits the company’s service capabilities.
- Document customer requirements clearly for technical and management review.
- Schedule qualified consultations, demonstrations, or technical-assessment meetings.
Solution Presentation and Sales Support
- Explain the company’s services in clear, practical, and business-focused language.
- Help customers understand the benefits of reliable connectivity, managed support, cloud access, network monitoring, and communications solutions.
- Present appropriate service options based on the customer’s identified requirements.
- Coordinate with network, cloud, technical-support, and service-delivery teams when specialized input is required.
- Arrange remote or in-person solution-review meetings.
- Assist with preparing service summaries, quotations, presentations, and proposals.
- Verify that proposed services accurately reflect the customer’s requirements.
- Answer initial questions about service features, implementation, support, and onboarding.
- Communicate technical limitations, assumptions, and dependencies accurately.
- Avoid making unsupported promises regarding coverage, implementation dates, performance, or technical capabilities.
Quotation and Order Coordination
- Gather the information required to prepare accurate quotations.
- Confirm service location, technical requirements, quantities, equipment needs, contract details, and requested timelines.
- Coordinate pricing and solution details with authorized internal personnel and service providers.
- Prepare or support the preparation of quotations and customer-facing documents.
- Review documentation for accuracy before it is sent.
- Follow up on outstanding quotations and proposals.
- Record requested changes and obtain the required internal approvals.
- Support order processing after customer acceptance.
- Coordinate customer information with provisioning, implementation, billing, and technical teams.
- Help ensure a smooth transition from the sales process to service delivery.
CRM and Pipeline Management
- Enter and maintain accurate prospect, customer, activity, and opportunity information in the CRM.
- Record calls, emails, meetings, requirements, objections, quotations, and next steps.
- Maintain complete and current account records.
- Schedule follow-up tasks and ensure that commitments are completed.
- Move opportunities through the correct sales stages.
- Maintain realistic expected timelines and opportunity values.
- Identify stalled opportunities and determine appropriate follow-up actions.
- Prepare regular activity, pipeline, and sales-progress reports.
- Monitor indicators such as calls, conversations, qualified opportunities, quotations, follow-ups, and completed sales.
- Maintain strong data quality and CRM discipline.
- Protect confidential customer, pricing, and business information.
Existing Customer and Account Support
- Assist existing customers with service questions, renewals, additional-location needs, and account updates.
- Identify relevant opportunities for service expansion.
- Coordinate customer requests with technical, billing, provisioning, and account-management teams.
- Support recurring account reviews and service discussions.
- Follow up after implementation to confirm that the customer has received the expected information.
- Help address minor commercial or administrative concerns.
- Escalate technical or service issues to the appropriate team.
- Maintain professional relationships that support customer satisfaction and retention.
- Recommend additional services only when they provide a reasonable benefit to the customer.
Collaboration and Reporting
- Work closely with technical specialists, account managers, service coordinators, marketing personnel, and management.
- Share customer requirements and sales information accurately.
- Participate in sales meetings, pipeline reviews, training sessions, and campaign planning.
- Provide feedback on customer needs, objections, competitor activity, and market trends.
- Help improve outreach messages, sales materials, qualification questions, and internal processes.
- Support promotional campaigns, webinars, business events, and referral initiatives.
- Develop and maintain current knowledge of the company’s services.
- Communicate risks, delays, or customer concerns promptly.
- Contribute to a professional culture of accountability, transparency, and customer service.
Required Qualifications
- At least one year of experience in inside sales, B2B sales, business development, lead generation, account coordination, customer service, or a related client-facing position.
- Experience conducting outbound telephone and email outreach.
- Confidence communicating with business owners, managers, executives, and technical stakeholders.
- Strong verbal and written communication skills in English.
- Ability to conduct professional discovery and qualification conversations.
- Strong active-listening and questioning skills.
- Ability to explain technical services in clear business language.
- Professional telephone and video-meeting presence.
- Strong organizational and follow-up skills.
- Ability to manage multiple prospects, quotations, accounts, and deadlines.
- Comfortable working with sales targets and activity expectations.
- Experience using a CRM or comparable customer-management system.
- Proficiency with email, spreadsheets, presentations, and video-conferencing tools.
- Ability to learn telecommunications, networking, cloud, and managed-service concepts.
- Strong attention to detail when preparing quotations and customer records.
- Ability to work independently while contributing to a collaborative team.
- Reliable attendance and professional conduct.
- Ability to work effectively in a hybrid environment.
- Legal authorization to work in Canada.
Preferred Qualifications
- Experience selling telecommunications, managed IT, cloud, networking, cybersecurity, SaaS, or technology services.
- Previous experience working for a telecommunications provider, managed service provider, technology reseller, software company, or IT consultancy.
- Familiarity with business internet, fibre connectivity, VoIP, SIP, VPNs, firewalls, Wi-Fi, and managed networks.
- General knowledge of Microsoft 365, Azure, cloud services, and remote-work technologies.
- Experience preparing quotations, proposals, service agreements, or order documentation.
- Experience supporting small and midsize business accounts.
- Familiarity with consultative or solution-based selling.
- Experience using HubSpot, Salesforce, Zoho, Pipedrive, or a comparable CRM.
- Familiarity with LinkedIn Sales Navigator or other prospecting tools.
- Understanding of recurring services, subscriptions, renewals, or managed-service contracts.
- College diploma or university degree in business, sales, marketing, communications, information technology, or a related field.
- Professional proficiency in French is an asset but is not required.
Equivalent combinations of education, sales experience, customer-service experience, technical interest, and transferable skills will be considered.
What We Offer
- A full-time, permanent position.
- A hybrid work arrangement combining downtown Toronto office collaboration with remote work.
- Structured onboarding and service training.
- Ongoing sales coaching and professional development.
- Company-provided CRM, communication, and productivity tools.
- Access to technical specialists who can support complex customer discussions.
- Exposure to telecommunications, managed IT, networking, cloud, and cybersecurity services.
- Performance recognition and incentive opportunities according to company policy.
- Extended health and dental benefits for eligible employees.
- Paid vacation, statutory holidays, and applicable leaves.
- Professional-development and technology-training opportunities.
- A convenient downtown Toronto location near Union Station and public transit.
- Opportunities to progress into account management, business development, technical sales, channel sales, or sales leadership.
- A collaborative workplace that values ethical selling, customer service, accuracy, and continuous improvement.
Hybrid-Work Expectations
This position follows a hybrid schedule that combines work at the company’s Toronto office with approved remote work.
The specific weekly schedule may vary based on team meetings, training, customer needs, and business requirements. Employees must be available to attend the Toronto office on scheduled in-office days.
Remote work requires a quiet, professional, and secure workspace suitable for telephone calls, video meetings, and confidential customer discussions.
Regular availability is required during agreed business hours. Occasional customer meetings or business events in the Greater Toronto Area may be required.
What Success Looks Like
A successful Inside Sales Representative will:
- Maintain consistent and professional prospecting activity.
- Generate qualified conversations with relevant business customers.
- Understand customer requirements before recommending services.
- Build and maintain a healthy sales pipeline.
- Prepare accurate quotations and customer documentation.
- Follow up consistently and complete commitments on time.
- Maintain complete and reliable CRM records.
- Communicate the company’s services clearly and accurately.
- Collaborate effectively with technical and service-delivery teams.
- Develop strong knowledge of telecommunications and managed IT services.
- Build customer trust without using aggressive or misleading sales practices.
- Contribute to customer acquisition, retention, and long-term account growth.
Ideal Candidate
You may be a strong fit for this opportunity if you enjoy speaking with business customers, learning how organizations use technology, and helping them find practical solutions.
You are comfortable making outbound calls, but you understand that effective inside sales involves more than reading a script. You research the customer, ask relevant questions, listen carefully, maintain accurate records, and follow up professionally.
You are curious about networks, cloud services, telecommunications, and managed IT. You do not need to know every technical detail, but you are motivated to learn and comfortable involving a technical specialist when appropriate.
You are organized, dependable, and able to manage your work successfully across both office and remote environments.
Application Process
Please submit your current résumé and a brief cover letter describing your experience in inside sales, B2B sales, telecommunications, managed IT, technology services, customer service, or business development.
Applicants are encouraged to mention experience with outbound prospecting, CRM systems, quotations, customer accounts, cloud services, networking, VoIP, or other technology solutions.
Candidates selected for further consideration may participate in:
- An initial telephone or video interview;
- A structured interview focused on sales experience and customer communication;
- A short simulated discovery or customer-qualification conversation;
- A final interview with management.
Any assessment will be limited in scope, directly related to the position, and will not involve performing unpaid commercial work.
Only candidates selected for the next stage will be contacted.
Equal Opportunity and Accommodation
NomoTech Canada Network Solutions Inc. is committed to maintaining an inclusive and respectful recruitment process.
Employment decisions are based on qualifications, relevant experience, demonstrated abilities, and the requirements of the position.
Accommodation is available during the recruitment and selection process upon request.
Pay: $65,200.00-$84,803.59 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Profit sharing
- RRSP match
Work Location: Hybrid remote in Toronto, ON (Toronto District)
