Air canada Jobs

Agent, Call Centre
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Weekends as needed
- Hybrid work
- Bilingual
- Sales
- English
- Dental care
Quick apply
Ground Support Equipment Mechanic Helper – (CAT 30)
Air Canada —Toronto, ON
- $27.11 an hour
- Weekends as needed
- Bilingual
- Maintenance
- High school diploma or GED
- Dental care
5d
Training Specialist, Inflight Service YVR
Air Canada Rouge —Richmond, BC
- Full-time
- Bilingual
- Administrative experience
- Education
Quick apply
11d
Specialist, Destinations
Vacances Air Canada / Air Canada Vacations —Mississauga, ON
- $40,000–$50,000 a year
- Full-time
- Hybrid work
- Bilingual
- Spanish
- English
- Dental care
Quick apply
4d
Manager Operations, Airside Operations
Air Canada —Vancouver, BC
- Full-time
- Bilingual
- Bar
- Management
6d
Représentant(e), Assistance à la clientèle
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Weekends as needed
- Hybrid work
- Bilingual
- Sales
- Customer service
Quick apply
Aircraft Maintenance Engineer – (CAT 01)
Air Canada —Vancouver, BC
- Up to $43.79 an hour
- Weekends as needed
- Bilingual
- Schematics
- Maintenance
- Dental care
Spécialiste - Expérience client - Aéroport - Permanent temps partiel - recrutement proactif
Air Canada —Thunder Bay, ON
- From $19.88 an hour
- Part-time
- Bilingual
- Customer service
Key Accounts Manager - YVR (Hybrid Sales)
Vacances Air Canada / Air Canada Vacations —Vancouver, BC
- $60,000–$70,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- CRM software
- Dental care
Quick apply
5d
Marketing Advisor - Routes
Air Canada —Toronto, ON
- Full-time
- Bilingual
- Marketing
- English
4d
Finance Advisor - Temporary
Air Canada —Dorval, QC
- Full-time
- Bilingual
- Microsoft Excel
- ERP systems
Finance Analyst
Air Canada —Dorval, QC
- Full-time
- Bilingual
- Microsoft Excel
- Finance
6d
Coordinator, Cruise Optimization (12-month contract)
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- High school diploma or GED
- Dental care
Quick apply
6d
Product Owner (Corporate Products)
Air Canada —Toronto, ON
- Full-time
- Bilingual
- Bachelor's
- Agile
Responsable de l'équipe Rouge, Services en vol YVR
Air Canada Rouge —Richmond, BC
- Weekends as needed
- Microsoft Office
- Organizational skills
Quick apply
11d
Conseiller (ère) - Marketing - Lignes - Réseau international (points de vente au Canada)
Air Canada —Toronto, ON
- Full-time
- Bilingual
- Marketing
- English
4d
Asset Management Advisor
Air Canada —Dorval, QC
- Full-time
- Bilingual
- Microsoft Excel
- Engineering
3d
Coordonnateur.trice, Optimisation des croisières (contrat de 12 mois)
Vacances Air Canada Vacations /Air Canada Rouge —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Sales
- English
Quick apply
6d
Customer Data & Identity Specialist
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Databases
- SQL
- Dental care
Quick apply
6d
Partner, Hub and Infrastructure Capacity Planning
Air Canada —Dorval, QC
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Access
4d

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Agent, Call Centre

Vacances Air Canada / Air Canada Vacations
Montréal, QC

Quick apply

Job details

Full-time

Qualifications

Bilingual
French
Sales
English
Organizational skills
College diploma
Communication skills

Full job description

JOB TITLE: Agent, Call Centre
POSITION STATUS: Permanent, full-Time
DEPARTMENT: Cruises
LOCATION: Montreal, Quebec

WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveler because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

WHAT YOU'LL BE DOING
The Cruise Reservations Agent will be responsible for managing reservations across a wide selection of cruise lines and itineraries worldwide. This role involves processing new bookings, modifying existing reservations, and providing detailed quotes for various sailings. The ideal candidate will be quick to learn, meticulous in their work, and capable of adapting to the unique guidelines and rate codes associated with different cruise lines.

Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;
Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;
Utilize selling and upselling techniques to close the sale of vacation package bookings
Maintain a high level of professionalism in all communications and customer satisfaction.
Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;
Ensure customers are informed of all relevant reservation details and products;
Maintain a current and accurate knowledge of all our diverse travel products, booking procedures and policies and applying this information through the booking process;
Observe all procedures in handling reservations and related activities;
Perform other tasks as assigned by immediate superior.

WHAT YOU BRING TO THE TEAM

College diploma in Tourism or relevant work experience;
Sales experience with the ability to recognize sales opportunities;
Exceptional attention to detail and organizational skills, strong verbal and written communication skills.
Bilingualism (English and French) and strong communication skills;
Working proficiency of reservation systems (Ex: TTS), an asset.
Available to work flexible schedules, nights and weekends
Available for a 5–8-week training program from Monday to Friday (may include nights & weekend)
Experience in fast-paced environments, in a call center setting is an asset
High volume inquiries during peak travel seasons.
Ability to learn quickly and retain product knowledge.

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine. We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Quick apply

Refine Your Search

Agent, Call Centre

Ground Support Equipment Mechanic Helper – (CAT 30)

Training Specialist, Inflight Service YVR

Specialist, Destinations

Manager Operations, Airside Operations

Représentant(e), Assistance à la clientèle

Aircraft Maintenance Engineer – (CAT 01)

Spécialiste - Expérience client - Aéroport - Permanent temps partiel - recrutement proactif

Key Accounts Manager - YVR (Hybrid Sales)

Marketing Advisor - Routes

Finance Advisor - Temporary

Finance Analyst

Coordinator, Cruise Optimization (12-month contract)

Product Owner (Corporate Products)

Responsable de l'équipe Rouge, Services en vol YVR

Conseiller (ère) - Marketing - Lignes - Réseau international (points de vente au Canada)

Asset Management Advisor

Coordonnateur.trice, Optimisation des croisières (contrat de 12 mois)

Customer Data & Identity Specialist

Partner, Hub and Infrastructure Capacity Planning

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