Edmonton Ab Document control Jobs – 98 Openings This Week

Service Operations Manager (Confidential)
Confidential —Edmonton, AB
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Wellness program
- Dental care
Quick apply
3d
Senior Design Technologist
Tridon Communications —Edmonton, AB
- Schematics
- Engineering
- System design
Quick apply
BIM Technician - Electrical
Smith + Andersen —Edmonton, AB
- Continuous improvement
- Communication skills
- Flexible schedule
Project Manager
Phoenix Industrial —Edmonton, AB
- Overtime
- PMP
- Customer service
- Engineering
- Dental care
- Employee assistance program
Project Manager, Architectural Cladding
Clark Builders —Edmonton, AB
- Full-time
- Bachelor's
- Continuous improvement
- Organizational skills
Virtual Design & Construction (VDC) Specialist (CB)
Clark Builders —Edmonton, AB
- Full-time
- AutoCAD
- Engineering
- Microsoft Office
Project Manager
Clark Builders —Edmonton, AB
- Full-time
- Continuous improvement
- Organizational skills
- Communication skills
Project Manager - Civil
OCL Group Inc. —Edmonton, AB
- Full-time
- Up to 50% travel
- PMP
- Customer service
- Designated paid holidays
- Disability insurance
Quick apply
Project Manager - Civil & Environmental Construction
Sublatus Inc. —Acheson, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Quick apply
QC Inspector - Electrical - Night
Johnson Controls —Nisku, AB
- Overtime
8d
Principal Piping Engineer (Piping Material)
Worley —Edmonton, AB
- Engineering
- Microsoft Office
- Bachelor's
Project Manager - Mechanical
OCL Group Inc. —Edmonton, AB
- Full-time
- Up to 50% travel
- PMP
- Customer service
- Designated paid holidays
- Disability insurance
Quick apply
Principal Mechanical Engineer
Worley —Edmonton, AB
- Engineering
- Microsoft Office
- Bachelor's

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Service Operations Manager (Confidential)

Confidential
Edmonton, AB

Quick apply

Job details

Permanent | Full-time
3 days ago

Qualifications

Bilingual
French
Microsoft Excel
Customer service
English
Microsoft Office
Financial services
Leadership
Communication skills

Full job description

About the Opportunity:

Our client is seeking an experienced Customer Operations Manager to lead a high-performing, bilingual operational team responsible for processing a high volume of time-sensitive customer transactions. This is a hands-on leadership role that combines operational management, people leadership, process improvement, and regulatory compliance.

The successful candidate will play a key role in improving operational efficiency, developing employees, enhancing customer service, and implementing scalable business processes while partnering with senior leadership to support organizational objectives.

Key Responsibilities:

Provide overall leadership for the day-to-day operations of a high-volume transactional department, ensuring service levels, productivity, turnaround times, and quality standards are consistently achieved.
Lead, coach, mentor, and develop a team through regular performance management, employee development, succession planning, onboarding, and recruitment activities.
Establish clear performance expectations and monitor departmental KPIs, productivity metrics, service levels, quality indicators, and operational trends to drive continuous improvement.
Allocate workloads, prioritize resources, and manage staffing levels to effectively respond to changing business volumes and operational priorities.
Act as the department's subject matter expert, providing guidance on complex transactions, escalated customer situations, procedural exceptions, and operational decision-making.
Identify process inefficiencies through workflow analysis and operational reporting, and lead initiatives focused on automation, technology adoption, process redesign, and continuous improvement.
Develop, maintain, and standardize departmental procedures while ensuring employees receive ongoing training as business processes, products, and regulatory requirements evolve.
Partner with cross-functional stakeholders to implement operational initiatives, improve service delivery, and support broader organizational objectives.
Ensure compliance with corporate policies, insurance regulations, privacy legislation, internal quality standards, and customer complaint handling requirements.
Maintain strong governance practices through quality reviews, audit readiness, documentation controls, and proactive identification and mitigation of operational risks.
Prepare operational reports, analyze performance data, identify trends, and present recommendations that support informed business decisions.
Foster a culture of accountability, collaboration, continuous improvement, employee engagement, and customer service excellence.

Qualifications:

5–7+ years of progressive leadership experience within high-volume operations, customer service, insurance, financial services, shared services, or similar transactional environments.
Demonstrated success leading teams through coaching, performance management, workforce planning, and employee development.
Strong experience managing operations using KPIs, service metrics, quality indicators, and productivity measures.
Proven ability to lead operational improvement initiatives, including workflow optimization, process redesign, automation, or technology implementation.
Excellent analytical, organizational, and problem-solving skills with exceptional attention to detail.
Strong communication and stakeholder management skills with the ability to influence at all organizational levels.
Intermediate to advanced Microsoft Office skills, particularly Excel.
Experience within insurance, financial services, contact centres, or other regulated environments is considered an asset.
Bilingual (English/French) is considered an asset.

Ideal Candidate:

This opportunity is well suited to an operational leader who enjoys improving processes, developing people, leveraging technology, and building high-performing teams. The successful candidate combines strong operational discipline with a continuous improvement mindset and is comfortable balancing strategic initiatives with hands-on leadership.

Benefits:

Company events
Dental care
Employee assistance program
On-site gym
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Wellness program

Work Location: In person

Quick apply

Refine Your Search

document control jobs in edmonton ab

Service Operations Manager (Confidential)

Senior Design Technologist

BIM Technician - Electrical

Project Manager

Project Manager, Architectural Cladding

Virtual Design & Construction (VDC) Specialist (CB)

Project Manager

Project Manager - Civil

Project Manager - Civil & Environmental Construction

QC Inspector - Electrical - Night

Principal Piping Engineer (Piping Material)

Project Manager - Mechanical

Principal Mechanical Engineer

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