Air canada Jobs

Customer Data & Identity Specialist
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Databases
- SQL
- Dental care
Quick apply
6d
Spécialiste, Veille stratégique (12 mois)
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Temporary
- Hybrid work
- Bilingual
- Microsoft Excel
- Computer Science
Quick apply
6d
Aide-mécanicien d'équipement de soutien au sol – (CAT 30)
Air Canada —Toronto, ON
- From $27.11 an hour
- Full-time
- Bilingual
- English
- High school diploma or GED
6d
Conseiller - Gestion des biens
Air Canada —Dorval, QC
- Full-time
- Microsoft Excel
- Mechanic experience
- Engineering
4d
Spécialiste en formation, service à bord YUL
Air Canada Rouge —Montréal, QC
- Full-time
- Education
- Bachelor's
Quick apply
14d
Partenaire - Planification de la capacité - Infrastructure et Plaques tournantes
Air Canada —Dorval, QC
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Access
4d
Technicien d’entretien d’aéronef – (CAT 38) - Avionique
Air Canada —Winnipeg, MB
- Up to $44.66 an hour
- Weekends as needed
- Bilingual
- High school diploma or GED
Analyste de systèmes principal.e
Vacances Air Canada Vacations /Air Canada Rouge —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
Quick apply
5d
Analyste de systèmes principal.e
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
Quick apply
5d
Gestionnaire principal - Approvisionnement stratégique - TI, Données et Solutions numériques - Temporaire
Air Canada —Dorval, QC
- Full-time
- Master's degree
- Analysis skills
- Bachelor's
5d
Spécialiste, Données clients et identité
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- SQL
- Communication skills
Quick apply
6d
Analyste - Milieu de travail moderne et Services plateformes
Air Canada —Dorval, QC
- Full-time
- IT
14d
Contrôleur - Activités de maintenance
Air Canada —Toronto, ON
- Full-time
- Computer science
- Microsoft Excel
- English
Partenaire - Intégration de programmes - Développement de la plaques tournantes
Air Canada —Dorval, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Engineering
4d
Chef technique (Plateforme d’intégration)
Air Canada —Dorval, QC
- Full-time
- Computer Science
- AWS
- Bachelor's
Spécialiste, Données clients et identité
Vacances Air Canada Vacations /Air Canada Rouge —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- SQL
- Communication skills
Quick apply
6d
Analyste - Finances
Air Canada —Dorval, QC
- Full-time
- Microsoft Excel
- Organizational skills
- Communication skills
7d
Développeur·euse et analyste de données
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- SQL
- Communication skills
Quick apply
6d
Propriétaire des Produits - Données et Intelligence artificielle
Air Canada —Dorval, QC
- Full-time
- Data analysis skills
- Master's degree
- SQL
Architecte de solutions - Infrastructure et Services infonuagiques
Air Canada —Dorval, QC
- Full-time
- Bilingual
- English
- Analysis skills
11d

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Customer Data & Identity Specialist

Vacances Air Canada / Air Canada Vacations
Montréal, QC

Quick apply

Job details

Full-time
6 days ago

Qualifications

Bilingual
Databases
SQL
Communication skills

Full job description

JOB TITLE: Customer Data & Identity Specialist
POSITION STATUS: Permanent
DEPARTMENT: E-Commerce
LOCATION: Montreal

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by August 17, 2026 to be considered for this exciting opportunity.

WHAT YOU'LL BE DOING
The Customer Data & Identity Specialist is responsible for defining, maintaining, and optimizing the unified customer profile across the organization’s CDP. This role owns the data schema, data quality processes, identity resolution rules, and the business-ready data model that fuels analytics, activation, and personalization.

Reporting to the Digital Analytics Manager, the Specialist ensures that customer data provided by Enterprise Data team is accurately mapped, standardized, unified, and made activation ready across marketing and analytics platforms. This role is deeply technical and operational, focusing on how data is structured and stitched within the CDP, not on interpreting insights nor defining marketing strategy.

Responsibilities

Define and maintain the unified customer profile and associated data model within the CDP/CRM ecosystem.
Own the data schema, properties, event structures, and naming conventions across customer data assets within the platform.
Ensure data quality, including data freshness, completeness, and accuracy across all sources, diagnose and resolve data discrepancies between source systems and the CDP.
Manage identity resolution rules (stitching) to ensure correct merging of customer identifiers (Email, Cookies, IDs) across channels and devices.
Partner with Digital Analytics, Martech, CRM, and Enterprise Architects to define requirements for data pipelines, ensuring incoming data is "activation-ready" for marketing use cases.
Manage website behavior data collection, tagging requirements, and data standardization regarding the CDP
Ensure proper ingestion, normalization, and mapping of web, CRM, and offline customer data.
Support the CDP Platform Lead to orchestrate segment distribution to website personalization, email, media platforms and other activation channels and ensure proper governance of segment names, logic, and usage.
Design the scoring algorithm (weights, thresholds, decays), technically build and operationalize the score calculation and ensure scoring outputs are available to CRM, CDP, analytics, and activation systems.
Support compliance and data governance to ensure proper handling of customer data.

WHAT YOU BRING TO THE TEAM

4 years of experience working with a Customer Data Platform (CDP), CRM data infrastructure, or marketing data operations
Strong technical understanding of database architecture and pipelines, identity resolution, data modeling concepts, and event tracking standards (GA4, GTM, etc.)
Ability to diagnose data quality issues and work with technical teams to resolve them
Good understanding of SQL for data validation and auditing
Ability to translate complex data flows into business context for marketing stakeholders
Hands-on experience implementing an enterprise level CDP, a strong asset
Familiarity with Canada & Quebec privacy regulations, an asset.
Excellent communication skills to translate data mechanics into business context
Bilingual written and spoken

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Quick apply

Refine Your Search

Customer Data & Identity Specialist

Spécialiste, Veille stratégique (12 mois)

Aide-mécanicien d'équipement de soutien au sol – (CAT 30)

Conseiller - Gestion des biens

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Partenaire - Planification de la capacité - Infrastructure et Plaques tournantes

Technicien d’entretien d’aéronef – (CAT 38) - Avionique

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