Dispatch operations specialist Jobs

Client Care Specialist / Dispatcher
Wade Roberts Plumbing Ltd —Saanichton, BC
- $50,000–$58,000 a year
- Full-time
- Customer service
- English
- In-person
- Dental care
- Paid time off
Quick apply
Chauffeur de camion (Permis de classe 1) ( Prime à la signature de 1 000$)
Kee West Auto Carriers —Lévis, QC
- $80,000–$120,000 a year
- Full-time
- Bilingual
- English
- Administrative experience
- Dental care
- Flexible schedule
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Invoicing Specialist (Truck Transportation Industry)
Safex Transport —Vaudreuil-Dorion, QC
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Dental care
- Paid time off
Quick apply
Truck Driver - Class 1
Syndicate Transport Ltd. —Calgary, AB
- Weekends as needed
- Driving
- In-person
- Tractor-trailer
- Dental care
- Vision care
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Customer Service Specialist (Logistic and Transportation Background Exp only)
Wheel King Transhaul Inc —Acton, ON
- $50,000–$55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Flexible schedule
Quick apply
4d
Service Dispatcher - Security Solutions
Convergint Technologies Ltd —Brantford, ON
- $55,000–$60,000 a year
- On call
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Chauffeur classe 1 Flat bed
Ekkinox —Pointe-Claire, QC
- $30.75–$40.00 an hour
- Day shift
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Accounts Receivable Specialist
Potentia Human Resources Inc. —Kelowna, BC
- $60,000–$65,000 a year
- Full-time
- Customer service
- Accounting
- Data entry
- Dental care
Quick apply
6d
AZ Truck Driver - Guaranteed Salary
Ekkinox —Mississauga, ON
- $100,000 a year
- Dedicated
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Coordonnateur/trice de service bilingue - AN/FR
Convergint Technologies Ltd —Laval, QC
- On call
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Warehouse Coordinator
Convergint Technologies Ltd —Calgary, AB
- $20–$21 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Truck Drivers - Class 1 - British Columbia
Syndicate Transport Ltd. —Alberta
- Weekends as needed
- Driving
- In-person
- Tractor-trailer
- Dental care
- Vision care
Quick apply
Excavator Operator
Resolve Environmental Solutions Inc. —Fort St. John, BC
- $26.78–$43.34 an hour
- Overtime
- Heavy lifting
- First Aid Certification
- Travel
- Dental care
- Paid time off
Quick apply
5d
Truck Driver - Class 1
Syndicate Transport Ltd. —Edmonton, AB
- Weekends as needed
- Driving
- In-person
- Tractor-trailer
- Dental care
- Vision care
Quick apply
Customer Fulfillment Specialist
YORK1 —Toronto, ON
- $45,000–$52,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
12d
Security Systems Technical Lead
Convergint Technologies Ltd —Calgary, AB
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Class 1 City driver - Day shift
Ekkinox —Pointe-Claire, QC
- $27–$40 an hour
- 12 hour shift
- Local
- Home daily
Quick apply
Fulfillment Specialist
Whistler Personnel —Whistler, BC
- $22–$26 an hour
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Store discount
- Dental care
Quick apply
5d
National 'HIRE A VETERAN DAY' - July 25 2024
Commissionaires Ottawa —Nepean, ON
- $20–$22 an hour
- 12 hour shift
- In-person
- Paid time off
- Vision care
Quick apply
2d
Heavy Duty Equipment Mechanic
STRIVE Recruitment —Bolton, ON
- $30–$35 an hour
- Overtime
- Construction experience
- Communication skills
- Mechanical knowledge
- Dental care
Quick apply

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Client Care Specialist / Dispatcher

Wade Roberts Plumbing Ltd -
Saanichton, BC

Quick apply

Job details

Permanent | Full-time
$50,000–$58,000 a year

Qualifications

Computer operation
Customer service
English
Communication skills

Full job description

Client Care Specialist

Wade Roberts Plumbing Ltd.
Saanichton, BC (In Person)

$50k to 58k annually (based on communication skill and performance)

Full-Time | Monday–Friday

The Role in One Line

You are the first voice our clients hear and the person who brings calm, clarity, and confidence in moments that often feel stressful or uncertain.

Who We Are

Wade Roberts Plumbing is a locally owned, award-winning plumbing and gas company serving Greater Victoria for 20 plus years. We are known for concierge level service, strong culture, and giving back to our community, including our annual Tanks to Our Veterans initiative.

Our daily mission is simple and meaningful: Building Strong Connections.

We believe plumbing is about more than pipes. It is about people. Every conversation is an opportunity to build trust, create clarity, and serve with care.

Our Values

Everything we do is grounded in these values

Positive
Proactive
Personal
Integrity
Supportive
Growth
Service
Gratitude
Generosity

These are not words on a wall. They guide how we speak, how we serve, and how we show up for each other and our clients every day.

Who You Are

You are someone who naturally connects with people.

You know how to

Make others feel heard even when they are stressed
Communicate clearly and confidently
Guide conversations toward solutions
Stay calm and steady when things get busy

You take pride in doing things well. You care about people and outcomes, not just checking boxes.

You also understand that every call matters and every conversation is an opportunity to build trust and book the job.

You’ll Thrive Here If You

Lead with empathy while confidently guiding the conversation
Are motivated by results and take pride in booking calls
Stay composed in a fast paced, high interruption environment
Are detail oriented and value accuracy
Follow through and close loops consistently
Enjoy being part of a supportive, team driven environment

Reality Check

This is a high volume role with 60 to 80 plus calls and messages daily supporting a team of 12 plus technicians. It requires focus, organization, emotional steadiness, and strong communication throughout the day.

What You’ll Own

Customers who feel heard, cared for, and confident moving forward
High call booking rates through strong communication and trust building
Clear and accurate job notes that set technicians up for success
Consistent follow through with no dropped tasks or missed communication
A clean and organized dispatch board with team support
Confident and kind boundary setting that protects both the client and the schedule

If it is not documented, it did not happen.

What You’ll DoClient Care and Booking

Answer calls, emails, and requests with warmth, clarity, and professionalism
Listen actively and gather accurate job details
Guide customers through service options and next steps
Set expectations clearly including service fees, timelines, and process
Focus on converting inquiries into booked appointments through trust and communication
Track and improve personal call booking performance

Dispatch and Scheduling Support

Support coordination of technician schedules using ServiceTitan
Maintain accurate notes, call aheads, and schedule updates
Assist with managing changes, urgency, and real time adjustments
Help ensure the day runs smoothly for both clients and technicians

Communication and Team Support

Ensure technicians have clear and complete job notes
Communicate updates between customers and field team
Proactively update customers when schedules shift
Support a calm, organized start to each day with the team

Quality, Admin, and Follow Through

Ensure jobs are properly documented and closed out
Take payments and support invoicing accurately
Follow up on outstanding tasks and next steps
Contribute ideas that improve systems and client experience

Required

2 plus years in customer service, admin, hospitality, or similar high volume environment
Strong verbal and written communication skills
Ability to multitask and stay organized under pressure
Confidence using computers and multiple systems
Proven follow through and attention to detail

Nice to Have

Dispatch or scheduling experience
ServiceTitan or similar software
Trades or home service experience

How You’ll Be Evaluated

Call booking rate and conversion performance
Quality of customer communication and experience
Accuracy of notes and documentation
Reliability and follow through
Contribution to team flow and daily operations

Benefits

Health, dental, vision, life, and disability after 3 months
Enhanced benefits and RRSP matching after 1 year
Paid time off
Team events and community initiatives
On site parking

Who This Role Is Not For

This role may not be a fit if you

Get overwhelmed easily in fast paced environments
Avoid conversations around service fees or scheduling limits
Prefer working independently without constant communication
Struggle with organization or follow through

How to Apply

Our hiring process includes a phone screen, structured interview, short skills exercise, and reference checks.

Final Thought

This role is about more than answering phones.

It is about being the calm voice in someone’s stressful moment
It is about creating trust in the first conversation
It is about building strong connections every single day

If that resonates with you, we would love to meet you.

Job Types: Full-time, Permanent

Pay: $50,000.00-$58,000.00 per year

Benefits:

Company events
Dental care
Life insurance
On-site parking
Paid time off

Experience:

Customer service: 2 years (required)

Language:

English (required)

Location:

Saanichton, BC (required)

Work Location: In person

Quick apply

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