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Resident Services Manager (Mat Leave Coverage) - Seniors Living

S&R Seniors Living
Sarnia, ON

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
Sales
Marketing
Care home
Post-secondary education
Administrative experience
Organizational skills
Computer skills
Communication skills
Marketing
Office experience

Full job description

Company Description

We are S&R Group and for over 60 years we have been building communities "where friendships flourish and life is enriched". We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families.

Job Description

Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.

Position Summary:

Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.

Behavioural Qualities:

Engaging, positive attitude

-stop and say hi to our Residents and see how they are doing!
Professional and expressive telephone manner – ability to “sell” retirement living
Understand and promote a “Hospitality” environment within the home
Exhibit a highly developed ability to actively listen to prospect’s and resident’s needs
Demonstrates flexibility and creativity in problem solving
Forward, independent and innovative thinking

Responsibilities:

Reception and office duties for the “Seniors Living” home
Conduct sales-effective “Tours” of the SL home with walk-in’s and booked appointments
Prioritize appointments and proactively and positively resolve conflicts as they arise
Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
Using Canva to create advertisements or announcements for our Facebook page
Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source
Other duties and responsibilities as assigned or required

Qualifications

Qualifications:

Persuasive Marketing and Sales experience required
Post Secondary Education with a diploma in Office Administration
Excellent interpersonal, communication and organizational skills
Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act
Experience in an Office and or a Care Home setting an asset
Extensive computer literacy skills including Word, Excel and Outlook
Ability to maintain records, prepare contracts and complete billing
Demonstrated ability to effectively manage time-sensitive tasks
Pro-active approach and able to work with minimal supervision
Ability to work under pressure in busy, fast-paced environment

Additional Information

While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.

This posting is for an upcoming vacancy.

This posting is for a temporary position.

Apply Now

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Resident Services Manager (Mat Leave Coverage) - Seniors Living

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