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As the Chill Vancouver Program & Community Coordinator (“PCC”), you will deliver Chill’s programs in Vancouver, British Columbia ensuring that every youth participant experiences high-quality programming that aligns with Chill’s mission and core values. You will facilitate programs using Chill’s established person-centered curriculum and engage youth through the principles of both developmentally appropriate experiential learning.
With guidance and support from the Program Leadership team, you will coordinate the day-to-day tasks required for program operations, including scheduling, communicating with agencies and mentors, managing gear, and directly facilitating snowboard, skateboard, stand-up paddleboard, and surf programs (note that Chill hires boardsport instructors to teach the boardsport lessons). You will assist in recruitment efforts, alumni engagement, and data tracking while following existing program structures and guidelines.
This role requires strong communication and organizational skills to effectively collaborate with internal and external stakeholders. You will report to Chill’s Program Management team located in Eastern Time Zones and work within established policies and procedures to ensure successful program execution.
Primary Responsibilities:
Program Coordination (25%)
- Coordinate the recruitment and onboarding of new agencies, mentors, and independent contractors, including:
- Sending program applications and acceptance notifications via email.
- Supporting relationship-building with agencies to encourage participation and engagement.
- Conducting in-person orientations using established program guidelines.
- Work with team members to coordinate program logistics, including:
- Communicating with program partners to confirm details.
- Assisting with scheduling and payment confirmations for independent contractors.
- Sharing transportation details with partners and working with bus companies on program days.
- Attending pre- and post-program meetings to relay updates and gather feedback.
- Follow existing guidelines to ensure diversity, equity, and inclusion in relationship-building efforts.
Program Facilitation (25%)
- Lead on-site facilitation of Chill’s experiential learning curriculum for groups of 15-45 youth per program, following pre-established lesson plans and activities.
- Maintain accurate program records, including attendance, evaluations, and data submissions using Salesforce.
- Provide guidance to volunteer mentors and agency leads during program sessions.
- Ensure program quality by adhering to Chill’s established standards and completing required evaluations.
- Represent Chill in community settings as a program facilitator.
Gear Management (20%)
- Maintain program gear, storage spaces, and inventory according to organizational guidelines, including:
- Conducting seasonal cleaning and organization.
- Transporting gear to and from storage locations as needed.
- Ensure all equipment is available and in working condition for program use.
Agency, Mentor, and Alumni Engagement (30%)
- Advance agency and mentor relationships through timely communication and scheduled check-ins.
- Support outreach efforts to program alumni, ensuring they are aware of engagement opportunities.
- Help coordinate new and ongoing initiatives for alumni, following guidance from the leadership team.
Additional Responsibilities:
Capture and
- marketing content (photos, testimonials) with Chill’s Marketing team as directed.
- Provide program-related content for grant applications and reports as needed.
- Perform other program-related duties as assigned to support the Programs Team.
Education, Experience & Knowledge:
Candidate Requirements:
- Must have a commitment to Chill’s Mission: to inspire young people through boardsports and build a more equitable outdoor community and embrace Chill Values: Honesty, Equity, Progression, & Fun
- Youth Experience:
Must have 2+ years of professional experience working with youth in various settings; possess solid understanding of youth programming and relationship management and strong understanding of youth needs to ensure a positive youth experience during and after programs. Preference for candidate with experience leading groups of 20+ youth and
- ing trauma-informed, equity-based approaches.
- Location:
- Must live in Vancouver, British Columbia, Canada with a hybrid balance of work-from-home and in-person time for programs/community engagement.
- Candidates with 2+ years of residency in Vancouver are strongly preferred due to the nature of this role requiring familiarity with the local community and city.
- Education & Experience:
- Generally, 2-4 years of related work experience and generally, a Bachelor’s degree
- or a Bachelor’s degree can be substituted with 2 years of related work experience and a 2-year higher education degree
- or a 2-year higher education degree can be substituted with 4 years of work experience and a high school degree
- Technology Skills:
- Proficiency in Microsoft Office 365 (Outlook, Teams, Word and Excel)
- Willingness to learn special software skills specific to the role which are required - including Salesforce or similar programs management databases
- Organizational & Communication Skills:
- Must be organized, self-motivated and detail-oriented with strong verbal and written communication skills with the ability to provide demonstrated experience.
- Certifications:
- Must obtain CPR and First Aid Certification, SafeSport Training, Concussion Training, Youth Mental Health First Aid, and other certifications as assigned (Chill will cover these costs)
- Physical Requirements:
- Must be able to work nights and/or weekends during program facilitation (time/day of week dependent on program site and sport)
- Comfortable facilitating curriculum on a moving charter bus during programs and working outdoors in all weather conditions
- Ability to lift and transport program gear/equipment (up to 50lbs; up to 160lbs for mobile skate park equipment)
- Must have a valid driver’s license and access to a vehicle for commuting and gear transport
- Must be able to use personal cell phone for work related tasks
- Age Requirement:
- All Chill employees must be 18+
Candidate Preferred Skills:
- Youth Leadership:
- Experience managing and leading groups of at least 20 youth; experience and knowledge providing a trauma-informed, equity seeking approach to youth and community care
- Experience working with youth in at least 2 different settings (ie. youth agency, probationary programs, rehab facilities, schools, outdoor education, experiential education, etc.); experience working with youth of diverse identities and backgrounds
- Problem Solving, Decision Making, Autonomy & Communication:
- Experience managing time efficiently and setting own schedule; experience holding diversity, equity and inclusion at the forefront of decision-making; adaptable and effective working with multiple personalities and backgrounds
- Experience recruiting, managing, or leading adults, volunteers and external partners
- Boardsports Experience:
- Basic familiarity with snowboarding, skateboarding, stand-up paddleboarding, or surfing is preferred. Willingness to learn new boardsports (Chill will provide training & equipment)
- Certification/Education:
- Background in social work, psychology, education, recreation, adventure learning, or youth programming is a plus
Compensation and Benefits
We aim for our compensation and benefits package to be clear, fair, and equitable.
- With a start date by November 2, 2026, this position is:
- Year-round, hourly, non-exempt, part-time (20 hours per week) position.
- This role is not currently eligible for benefits, which begins at a part time of 24 hours/weekly.
- The hiring rate for this role is $25.87 per hour (equivalent to a yearly part time (20 hrs/week) salary of $26,904). The full range for pay rate for this role is $25.87 - $31.05. We construct our salaries in such a way that staff can in the future move through the range as they grow within their level. Candidates will start at the specified hiring rate of $25.87 per hour. Chill follows a non-negotiation policy for salaries that applies to both current and new hires, as research shows that salary negotiations may lead to negative outcomes for individuals from non-dominant groups.
- Candidates must reside in Vancouver, British Columbia, Canada. Chill’s agency partners are located within the city, and this position requires regular travel throughout Vancouver to support program recruitment and facilitation. The role includes a mix of work-from-home time and in-person engagement at program sites and community events. Relocation assistance and commuter benefits are not provided.
- Candidates must have a current driver’s license in good standing and must have access to a personal vehicle for driving to and from programs, agencies and partners. Mileage is reimbursable.
- A Chill laptop will be provided for use throughout the duration of employment.
- This role is not eligible for benefits, which begins at a part time of 24 hours/weekly.
- Your employment includes a paid time off package which includes:
- Paid time off vacation accrual beginning at 10 hours/month – accumulating up to 15 days of PTO in the first year, up to 16 hours of volunteer time off, approximately 11 holidays per year and 3 floating holidays (these hours are prorated depending on date of hire and part-time hours worked – Burton/Chill’s fiscal year starts on May 1st).
- In addition, ‘Flex Friday Summer Hours’ which includes 4 hours of Paid Time Off on Friday afternoons between Memorial Day and Labor Day each summer (these hours are pro-rated based on part-time working hours).
- Other perks include a flexible working schedule, $450 USD season pass reimbursement to any mountain resort, significant Burton employee discounts on most Burton hard and soft goods, industry pro-deals with Burton and Chill’s partners, and 1 to 2 “Ride Days” annually where all staff has a paid day off to enjoy the outdoors.
- In addition, Chill offers access to an employee assistance program (EAP), Partial Gym Membership, Training or Fitness Purchase Reimbursement.
- New staff also receive a Chill branded Burton jacket, snowboard pants (if needed), first layer top, Chill hoodie, beanie, and trucker hat, 2 Chill t-shirts, Chill branded Burton backpack, used Burton snowboard/boots/bindings if available, Anon helmet and goggles if available, and assorted apparel & accessories throughout the year when available.
How do I ?
Phase 1:
- Submit RESUME and COVER LETTER via Burton/Chill Jobs portal
- Phase 1 candidates may be asked to a screening email, form, or phone call
- Phase 1 candidates may be asked to a virtual video interview with Hiring Manager
- Offer to move to Phase 2 or declination of an offer to move to Phase 2 to be made by Hiring Manager at the completion of all Phase 1 candidate interviews
If moved on to Phase 2 (up to 3 candidates):
- Phase 2 candidates may be asked to a 2nd interview with 1 or more members of the Programs Leadership Team
- Offer or declination of an offer of the position to be made to Phase 2 candidates by Hiring Manager at the completion of all Phase 2 candidate interviews
