Project Team Engineer
403Tech —Calgary, AB
- English
- Computer networking
- Communication skills

Discover related jobs

Based on your search for technical support jobs.

Systems & Infrastructure Administrator
SOLV4EX Group —Calgary, AB
Manage vendor relationships including telecommunications carriers (Rogers, Bell) for ISP and telephony, and coordinate software license renewals for key…
Quick apply
Customer Support Representative
Bells of Steel Inc. —Calgary, AB
You'll work mostly remotely, but we get together for team meetings and occasional in-person workdays — and the warehouse side of the role means some on-site…
$50,000–$55,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

RHEL Systems Administrator/DevOps Engineer
BMO Financial Group —Toronto, ON
A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
$75,900–$141,900 a year
Infrastructure and Network Support Specialist
Smith and Long Limited —Markham, ON
Windows Server and Virtualization: Administer Windows Server environments (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP, file/print, and…
$75,000–$95,000 a year
Quick apply
2d

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support in calgary ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near calgary ab

Project Engineer jobs in Calgary, AB

Project Manager jobs in Cambridge, ON

Project Administrator jobs in Ottawa, ON

Engineering Coop, Engineering Student, Engineer jobs in St. John's, NL

Project Engineer jobs in Halifax, NS

Project Engineer jobs in Winnipeg, MB

Project Engineer jobs in Toronto, ON

Project Team Engineer

403Tech
Calgary, AB

Apply Now

Job details

Qualifications

Microsoft Windows Server
MCSA
MCP
MCSE
CCNA
Citrix Certification
English
Microsoft Exchange
Firewall
Computer networking
SAN
VMWare
Communication skills

Full job description

Technical Support Representative – Roles, Responsibilities & Opportunities

403Tech Inc. is comprised of a dynamic group of professionals dedicated to bringing Fortune 500 I.T. solutions to small and mid-sized businesses in Calgary and Toronto. We understand the distinctive needs of this niche market and have based our business model around providing our clients with a superior quality IT solution that has been previously out of reach due to cost and personnel factors – a solution that is extremely versatile, scalable to company size, and can be customized to virtually any business sector.

We are looking to hire a Tier 3 Technical Support Representative. The Tier 3 Technical Support Representative will mainly be responsible for taking part in various client related projects. The Tier 3 Technical Support Representative will also be responsible for creating Statements of Work, onboarding new clients, and handling emergency escalations.

The Tier 3 Technical Support Representative responsibilities include:

Creation of SOWs (Statements of Work) 20%

Establish clear SOWs to ensure expectations and needs are clearly established.

On-Boarding Tasks 10%

Work on onboarding tasks in conjunction with the Business Technology Analysts.
Work closely with both the Service Desk and the Business Technology Analysts to ensure that all of the clients’ needs are met.
Ensure the Customer Care Technicians and Service Desk Engineers are made aware of any issues discovered while on site.

Project Related Work 65%

Work with the projects team on various client related projects.
Ensure both deadlines and budgets are met in addition to ensuring client satisfaction
Regularly bring innovative ideas to team meetings and client projects.
Regular afterhours (evenings and weekends) deployment paid hourly on top of salary.

Qualifications:

At least 3 years of experience with VMware AND Hyper V
At least 1 years of experience with Storage Area Network (SAN) and Network Attached Storage (NAS)
At least 3 years of experience with Microsoft Exchange Server ( Migration & troubleshooting experience preferred).
At least 6 years of experience with Microsoft server 2003 and higher
At least 3 years of experience with managed switches
At least 2 years of experience with managed firewalls
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Astaro appliances CSSA, Cisco CCNA, or VMware VCP
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Strong written and spoken English
Strong “on-the-fly” Diagnostic abilities
Ability to think creatively
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to work in a fast moving environment
Familiarity with today’s technology
Drivers’ license is mandatory

Apply Now

Refine Your Search

technical support jobs in calgary ab

Project Team Engineer

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support in calgary ab

Related Searches

Explore jobs in more locations

Technical Support Representative – Roles, Responsibilities & Opportunities

The Tier 3 Technical Support Representative responsibilities include:

Creation of SOWs (Statements of Work) 20%

On-Boarding Tasks 10%

Project Related Work 65%

Qualifications:

Job seeker tools

Employer Tools

Browse

Stay Connected