Calgary Ab Technical support Jobs – 93 Openings This Week

Technical Support Operator
Cold Bore Technology —Calgary, AB
- Full-time
- English
- Microsoft Office
- Computer networking
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Project Team Engineer
403Tech —Calgary, AB
- English
- Computer networking
- Communication skills

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Customer Support Representative
Bells of Steel Inc. —Calgary, AB
You'll work mostly remotely, but we get together for team meetings and occasional in-person workdays — and the warehouse side of the role means some on-site…
$50,000–$55,000 a year
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Project Coordinator
ActiveDEMAND Inc. —Calgary, AB
*Documentation & Reporting*: Maintain meticulous project documentation, create insightful progress reports, conduct project retrospectives, and ensure all…
$65,000–$75,000 a year
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OpenText —Richmond Hill, ON
All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with…
$60,000–$90,000 a year
User Support Technician
Carry Telecom Inc —North York, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provide technical support to users via help desk channels,…
$37 an hour
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Technical Support Operator

Cold Bore Technology -
Calgary, AB

Quick apply

Job details

Full-time

Qualifications

English
Microsoft Office
Computer networking
Computer skills
Customer support
Communication skills
Help desk

Full job description

Who We Are:

Cold Bore Technology is the new foundational standard in frac enterprise communication.
Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.
Cold Bore Technology “Automates & Standardizes” the entire operation through an enterprise solution.

LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for:

An industry standard protocol that allows all services to have immediate bi-directional communication
Supported by third party development teams for software products
24-hour pad health monitoring and troubleshooting reducing complexity and downtime
Remote completion capabilities with a singular shared timestamp
Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation

Cold Bore delivers on the desire for Industry Standardized “clean” data foundation for completions’ technology and execution. Offering best practices of industry standardized format and enabling frac operations to be both Effective AND Efficient, not solely focused on NPT and avoiding extra costs, but more so the combined effectiveness with the results leading to better production, as well as efficiency.

Role Description:

Cold Bore Technology is seeking a Remote Technical Support Operator to join our growing RTOC team. Reporting to the RTOC Coordinator, you will be responsible for providing technical support and expertise to customers and Field Technicians remotely. This role is an opportunity for a self-starter to grow their experience in the exciting world of high tech, working with some of the smartest people in the industry to revolutionize completions through IIoT smart technology. Working in a fast-paced team environment, this role requires a self-motivated individual with a high degree of collaboration and innovation. Come work with a ground-breaking and result-driven team determined to transform the Oil & Gas Industry through technology!

Responsibilities:

Serve as the first point of contact for customers and Field Technicians seeking technical assistance over the phone or email.
Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
Create daily reports, communicate with stakeholders, and provide follow up as necessary.
Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
Determine the best solution based on the issue and details provided by customers and Field Technicians.
Walk the customer or Field Technician through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Record events and problems, and their resolution in logs.
Identify and suggest potential areas of improvement on procedures.

Requirements:

Experience working in Information Technology (IT) is considered an asset.
Oilfield experience is considered an asset.
Proficient with Microsoft Office.
Ability to research and identify solutions for existing or elusive problems.
Capable of adapting to changing work roles.
Proven experience as a Help Desk Technician or other customer support role is an asset.
Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
Ability to diagnose and resolve basic technical issues.
General understanding of electrical circuitry.
Proficiency in English.
Excellent communication skills.
Customer-oriented mindset with the ability to remain even-tempered under pressure.

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