Helpdesk analyst Jobs

IT Service Desk Analyst
West Coast Reduction —Vancouver, BC
- $50,000–$60,000 a year
- Weekends as needed
- Customer service
- Microsoft Office
- Travel
Quick apply
3d
Analyst, Recreation Business Systems
City of Brampton —Brampton, ON
- $93,329.60 a year
- Full-time
- Computer science
- Computer Science
- Customer service
4h
Murex Credit/Rates Functional Support – Front Office (ENG)
CGI —Montréal, QC
- Full-time
- Bilingual
- English
- Profit sharing
- Employee stock purchase plan
Quick apply
Bilingual Product Support Analyst (Canadian French)
D2L —Kitchener, ON
- $55,000–$65,000 a year
- Weekends as needed
- Bilingual
- Computer Science
- Customer service
- Tuition reimbursement
Quick apply
Associate Director - QTS Fixed Income Production Services Support (Capital Markets)
Royal Bank of Canada —Toronto, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
4d
Product Owner
Specsavers —Burnaby, BC
- $120,000–$130,000 a year
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- EMR systems
- Profit sharing
- Dental care
4d
Senior Consultant - System Management
LTM —Mississauga, ON
- $74,621–$78,178 a year
- Azure
- Oracle
- DevOps
- Disability insurance
- Dental care
Quick apply
8d
Analyst - Trading & Commercial Analytics
CWP Energy —Montréal, QC
- Full-time
- Computer science
- Microsoft Excel
- Engineering
Quick apply
IT Manager
Nakisa —Montréal, QC
- Hybrid work
- Azure
- Computer Science
- English
- Dental care
- Paid time off
Quick apply
IT infrastructure Manager
Services Conseils IntelliSoft inc. —Montréal, QC
Head of Growth and Data Science
MaintainX —Canada
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Master's degree
- Dental care
- Paid time off
Quick apply
Bilingual Service Desk Analyst 12 Month Contract
Compugen Inc —Canada
- $23–$33 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Computer Science
- Customer service
7h
Desktop Support Analyst
DIRTT —Calgary, AB
- Windows
- Microsoft Office
- Analysis skills
- Disability insurance
- Dental care
Quick apply
2h
Senior Systems Analyst, POS
Federated Co-operatives Limited —Saskatoon, SK
- Full-time
- Remote
- Computer Science
- SQL
- Business
3h

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IT Service Desk Analyst

West Coast Reduction -
Vancouver, BC

Quick apply

Job details

Full-time
$50,000–$60,000 a year
3 days ago

Qualifications

Customer service
Technical support
Microsoft Office
Computer hardware
SharePoint
Help desk

Full job description

West Coast Reduction Ltd. - Nothing Left Behind*. At West Coast Reduction, nothing is important to us. Because when there’s nothing left – that is when we’ve done our job. We collect food waste and by-products from food producers, like farms, restaurants, bakeries and even supermarkets, transforming them into ingredients used in animal feed, renewable energy and thousands of other products we use every day. Our efforts contribute to a sustainable local food supply and help us all live in cleaner and healthier communities. Visit our Company website at www.wcrl.com to learn more.
The IT Technical and Application Support is responsible for providing first level technical support across all WCRL Divisions and affiliate companies for IT systems, and performing maintenance tasks on network connectivity, mobile devices, desktop and laptops PCs, software and applications. The daily responsibilities include problem solving of general issues submitted to the IT Help Desk for a variety of business applications, operating systems, workplace productivity tools, laptops, telecommunications, and network services.
Annual base salary range $50,000 to $60,000

WHY JOIN OUR TEAM?

Build a stable career with a reputable, family-owned company of more than 450 employees
Continuous training and development available
Full compensation package provided to full-time employees (including extended health benefits)
Generous RRSP matching for employee contributions after 1 year

SPECIFIC ACCOUNTABILITIES & RESPONSIBILITES

Provide timely technical support and troubleshooting guidance pertaining to operating systems, network connectivity, internet, and computer application issues
Investigate and resolve problems related to technical assistance and support
Support users through direct coaching or remote support, as required
Assist in upgrading and testing of operating systems and software upgrades
Installation and configuration of computer systems and software within established standards
Perform preventative maintenance tasks by implementing fixes, patches and updates as needed
Diagnose and solve hardware/software issues both in-person and remotely
Creation of knowledge base documentation within the IT department
Assistance with ad-hoc IT projects including implementation of new network systems, hardware upgrades, network upgrades and others
Assist with occasional evening or weekend work and rotating on-call after-hours support
Foster a positive team and company culture by ensuring treatment of others is respectful and aligned with company values
Perform other duties as assigned by Manager or Supervisor

QUALIFICATIONS & FUNCTIONAL REQUIREMENTS

Good communicator
Excellent customer service skills and ability to multitask
2 years of experience in a technical support role or similar capacity with a focus on customer service
Strong knowledge of various Windows computer hardware and software applications, including Microsoft Office, document management systems such as SharePoint, OneDrive, etc.
Prior experience with helpdesk ticketing systems a requirement
Ability to travel to other local sites in the Lower Mainland on an occasional basis

Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted.

Quick apply

Refine Your Search

IT Service Desk Analyst

Analyst, Recreation Business Systems

Murex Credit/Rates Functional Support – Front Office (ENG)

Bilingual Product Support Analyst (Canadian French)

Associate Director - QTS Fixed Income Production Services Support (Capital Markets)

Product Owner

Senior Consultant - System Management

Analyst - Trading & Commercial Analytics

IT Manager

IT infrastructure Manager

Head of Growth and Data Science

Bilingual Service Desk Analyst 12 Month Contract

Desktop Support Analyst

Senior Systems Analyst, POS

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