Customer Service Representative
Gateway Mechanical Services —Edmonton, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
- Employee assistance program
Quick apply
1d
Intermediate Electrical Engineer - Infrastructure
CIMA+ —Edmonton, AB
- $81,520–$112,090 a year
- Full-time
- Hybrid work
- Schematics
- Engineering
- Bachelor's
- Employee assistance program
- Flexible schedule
Quick apply
1d
intermediate piping designer
Kleinfelder Inc —Edmonton, AB
- Full-time
- AutoCAD
- CAD
- Time management
- Dental care
- Tuition reimbursement
17h
Lead Instrumentation & Controls Engineer
Worley —Edmonton, AB
- Schematics
- Engineering
- System design
Senior Instrumentation & Controls Engineer
Worley —Edmonton, AB
- Schematics
- Engineering
- Analysis skills
Specialist Mechanical Engineer - Fired Equipment
Worley —Edmonton, AB
- Engineering
- Master's degree
- Bachelor's
Designer
All-Fab Building Components LP —Acheson, AB
- Engineering
- Construction experience
- In-person
- Dental care
Quick apply
Commissioning Engineer / Technologist (Field Based Position)
Phasor Engineering Inc —Canada
- $130,000–$200,000 a year
- Full-time
- Remote
- Engineering
- Microsoft Office
- Analysis skills
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Purchasing Coordinator
K-Bro Linen Systems Inc —Edmonton, AB
This position works collaboratively with multiple internal stakeholders including General Managers, Operations, Customer Service, and external vendors/suppliers…
$60,000 a year
Quick apply
Relay, Apparatus and Transformer Substation Technician
Advanced Electric Systems, LLC —Alberta
Must have at least a 2+ year degree or certificate - NAIT or SAIT offer programs. In this hands‑on field role, you’ll test, troubleshoot, commission, and…
$32.41–$71.84 an hour
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Civil Engineer - Microtunnelling (Site-Based | Herrenknecht Systems)
Erritt Construction Ltd —Stouffville, ON
Review and interpret machine data and production records; identify trends and recommend corrective measures while ensuring plans, data, and equipment meet…
From $51.28 an hour
Quick apply
Structural Engineer
T Engineering —Toronto, ON
Bachelor’s degree in civil engineering specializing in steel and concrete structural design or similar. Your responsibilities will include preparing design…
$100,000–$150,000 a year
Quick apply
2d

Show more jobs in cities nearby

I want to receive the latest job alerts for intermediate project engineer in edmonton, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

intermediate project engineer jobs near edmonton, ab

Customer Service Representative jobs in Edmonton, AB

Electrical Engineer jobs in Edmonton, AB

Piping Designer jobs in Edmonton, AB

Mechanical Engineer jobs in Edmonton, AB

Designer Remote jobs in Calgary, AB

Ui Ux Designer jobs in Alberta

Exhibit Designer jobs in Toronto, ON

Part Time Graphic Designer jobs in Ontario

Interior Designer jobs in Waterloo, ON

Customer Service Representative Municipal jobs in Ontario

Customer Service Representative jobs in Oakville, ON

Customer Service Representative jobs in Vaughan Mills, ON

Customer Service Representative jobs in Renfrew, ON

Customer Service Representative jobs in Ridgeway, ON

Customer Service Representative jobs in Vancouver, BC

Customer Service jobs in Windsor, ON

Customer Success Manager Remote jobs in Ontario

Electrical Engineer jobs in Province De Québec

Pipeline Integrity Engineer jobs in Calgary, AB

Electrical Engineer jobs in Kincardine, ON

Customer Service Representative

Gateway Mechanical Services -
Edmonton, AB

Quick apply

Job details

Full-time
1 day ago

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Post-secondary education
Logistics
Microsoft Office
Organizational skills
Communication skills

Full job description

Customer Service Representative (Dispatch & Service Coordination)

You Don't Just Answer Calls. You Keep Businesses Running.

At Gateway Mechanical, we're looking for someone who thrives when the pressure is on, loves solving logistical puzzles, and enjoys being at the center of the action.

Every day, restaurants, grocery stores, office towers, hospitals, and industrial facilities rely on Gateway Mechanical to keep their refrigeration, heating, and air conditioning systems running. As a Customer Service Representative (CSR), you'll be the critical link connecting customers, technicians, sales teams, and operations, ensuring service is delivered seamlessly across multiple regions.

If you enjoy fast-paced environments, making real-time decisions, coordinating moving parts, and being the person people can count on when challenges arise, this could be the opportunity you've been looking for.

Why Gateway Mechanical?

Founded in 1968, Gateway Mechanical has grown into Western Canada's largest HVACR service provider, responding to more than 40,000 service calls annually. As an industry leader in commercial and industrial refrigeration, heating, ventilation, and air conditioning, our reputation is built on exceptional technical expertise and outstanding customer service.

Our local branch teams are supported by professional engineers, project managers, and technical specialists, giving our employees the resources and support needed to succeed while maintaining the culture of a collaborative, close-knit team.

A Unique Opportunity Supporting Two Regions

This position is based in Edmonton and supports service operations across both the Edmonton area and British Columbia, with the majority of your time dedicated to supporting our BC customer base.

Success in this role requires a strong understanding of logistics, scheduling, geography, and customer service. Knowledge of Vancouver, the Lower Mainland, Vancouver Island, and the BC Interior is a significant asset and will help you effectively coordinate technicians, optimize response times, and deliver an exceptional customer experience across a large and diverse service territory.

What You'll Own

As a Customer Service Representative, you'll act as the command center for daily service operations, ensuring our customers, technicians, and internal teams stay connected and productive.

You'll be responsible for:

Coordinating service operations across the Edmonton region and British Columbia
Dispatching and scheduling technicians throughout Vancouver, Vancouver Island, and the BC Interior
Making real-time decisions to optimize technician utilization, response times, and customer service delivery across multiple geographic regions
Monitoring and organizing workflow for field staff to ensure completion of assigned obligations within established service timelines
Dispatching technicians throughout the day while updating corresponding work orders
Creating work orders for quoted jobs, coordinating schedules, and issuing purchase orders
Maintaining dispatch boards and service schedules
Serving as the communication hub between customers, field technicians, sales teams, and operations
Scheduling preventive maintenance visits and service calls accurately and efficiently
Processing permits for field technicians
Resolving customer concerns and logistical challenges with urgency and professionalism
Escalating operational and service performance issues when required
Maintaining customer portals and service records
Supporting Gateway's industry-leading commitment to health and safety

You'll Thrive Here If You:

✅ Love organizing multiple moving pieces at once

✅ Stay calm and focused when priorities change quickly

✅ Enjoy solving problems and finding creative solutions

✅ Can balance customer expectations while managing operational demands

✅ Are highly organized, proactive, and accountable

✅ Want a role where no two days are the same

What You Bring

2 to 5 years of experience in a customer service, dispatch, scheduling, coordination, or service operations role
Knowledge and understanding of Vancouver, the Lower Mainland, Vancouver Island, and the BC Interior
Ongoing or completed post-secondary education
Intermediate to advanced proficiency in Microsoft Excel, Word, and other Microsoft Office applications
Experience analyzing and resolving customer service issues and concerns
Proven ability to work successfully in a fast-paced environment while managing multiple priorities
Strong organizational skills with the ability to meet tight deadlines under pressure
Self-motivated with the ability to work independently and collaboratively within a team environment
Excellent written and verbal communication skills

What We Offer

We know great people have options, and we believe in investing in our team.

Competitive salary
RRSP matching program
Extended health benefits
Dental coverage
Health Care Spending Account
Life insurance
Employee Assistance Program
Paid vacation
Safe and supportive work environment
Collaborative team culture
Opportunities for growth and advancement with an industry leader

Ready for Something More Than Customer Service?

This isn't a traditional customer service position. It's an opportunity to become the operational hub of a business that keeps critical facilities running across Western Canada.

If you're energized by problem-solving, motivated by responsibility, and excited about coordinating service delivery across Edmonton and British Columbia, we'd love to hear from you.

Join Gateway Mechanical and help keep Western Canada moving.

Quick apply

Refine Your Search

intermediate project engineer jobs in edmonton, ab

Customer Service Representative

Intermediate Electrical Engineer - Infrastructure

intermediate piping designer

Lead Instrumentation & Controls Engineer

Senior Instrumentation & Controls Engineer

Specialist Mechanical Engineer - Fired Equipment

Designer

Commissioning Engineer / Technologist (Field Based Position)