Retail Store Manager
Compensation: $47,000 - $50,000 base + bi-weekly/monthly/quarterly performance bonuses
Location: Tecumseh Rd E & Manning Rd
Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better?
“Better Workdays Start Here” is Mister Safety Shoes’ mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.
What we are looking for:
Currently, we are looking for 1 Retail Store Manager to join the management team of our Tecumseh Team!
As a Retail Store Manager at Mister Safety Shoes, you are a partner to the business. You will have the opportunity to collaborate with numerous departments on a regular basis to gain experience and share feedback. You will also oversee multiple areas including retail operations, employee and customer experiences. You will play an integral role in growing the business by proactively seeking opportunities to enhance company strategies and by consistently delivering an expectational experience. You an entrusted to create an environment that fosters continuous development and yields high performance within your team.
What we offer:
As part of our team, you'll enjoy the following perks:
- Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions. **The target hiring range for this position is $47,000-$50,000. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role**
- Bonuses: Your productivity is crucial to our success, so you can earn bi-weekly, monthly and quarterly bonuses tied to sales targets and KPIs.
- Comprehensive Benefits: We offer company paid Health & Dental benefits; this includes access to the Employee Assistance Program.
- Work Life Balance: You can expect your schedule to be posted two weeks in advance to help you plan and enjoy your personal time. Did we mention that we are also closed on all statutory holidays – including Boxing Day! That’s not all, you also enjoy 3 weeks of paid vacation.
- Internal Development Opportunities: We provide opportunities for professional growth and development within the organization.
Duties and Responsibilities
- Ensure outstanding customer service through leading by example and following company service standards.
- Address customer concerns and escalations promptly and professionally.
- Provide effective leadership, mentorship, and guidance to store team.
- Create a positive and motivating work environment, fostering teamwork and a customer-focused culture.
- Recruit, train, and develop team members to enhance their skills and achieve performance goals.
- Conduct regular performance reviews and provide constructive feedback to improve team performance.
- Manage inventory levels, stock replenishment, and merchandising to optimize product availability and presentation.
- Manage store cleanliness, safety, and compliance with health and safety regulations.
- Maintain accurate records, including sales reports, staff schedules, customer reports, and team member records.
- Ensure compliance with company policies, procedures, and standards.
Qualifications
- High school diploma or equivalent is required. Post-secondary education in hospitality, business, or other related education would be considered an asset.
- 3+ years of proven experience as a Retail Store Manager or similar role, demonstrating strong problem-solving and leadership skills would be an asset.
- Flexibility to work shifts within retail hours of operation.
- Ability to carry objects weighing up to 50 pounds with assistance.
- Capability to climb ladders safely to access elevated areas when required for job tasks.
- Flexibility to stand for extended periods, bend and move comfortably to perform job tasks.
- Proficient computer skills to efficiently handle tasks and navigate digital tools such as computers, POS systems, and scanners.
- Working knowledge of MS Word & Excel
- Excellent communication, interpersonal, and customer service skills, ensuring positive interactions with both staff and customers.
- Analytical mindset with the ability to analyze sales and performance data and implement strategies to improve performance.
- Ability to build and sustain collaborative relationships while motivating teams to achieve their goals.
- Demonstrated ability to work well under pressure, handle multiple tasks, and perform duties with a sense of urgency.
Mister Safety Shoes has been named a Great Place to Work® for 4 years in a row. We are proud to be a 2024 Best Workplaces™ in Canada, a 2024 Best Workplaces™ in Retail & Hospitality and ranked #86 in Best Workplaces™ in Canada for companies with under 1000 people.
As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process.
We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.
