Calgary Ab Technical support Jobs – 90 Openings This Week

Technical Support Analyst
Pason Systems Corp —Calgary, AB
- Night shift
- Hybrid work
- Spanish
- English
- Windows
- Work from home
Quick apply
3h
Completions Tier 1 - Technical Support Analyst
Pason Systems Corp —Calgary, AB
- Night shift
- Hybrid work
- English
- Analysis skills
- Programmable logic controllers
- Work from home
Quick apply
3h

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Technical Support Analyst

Pason Systems Corp -
Calgary, AB

Quick apply

Job details

Permanent
3 hours ago

Qualifications

Spanish
Call center
English
Windows
Technical support
Analysis skills
CentOS
Communication skills

Full job description

Pason is the leading global provider of specialized data management systems for land-based and offshore rigs worldwide. Our rental solutions, which include data acquisition, well-site reporting, remote communications, and web-based information management, enable collaboration between the rig and the office.

Pason’s energized and focused work environment empowers each team member to push the envelope of traditional thinking to create new solutions to old problems. We place considerable focus on a culture that nurtures imagination in an atmosphere where people are free to perform to their fullest potential in an open and friendly environment.

The Team

The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and services.

The Role

We are looking for a Technical Support Analyst to provide technical, software and hardware support in a 24/7 service desk environment. The successful candidate will utilize their strong communication, analytical and critical thinking skills to assist our clients in troubleshooting and resolving issues during deployment and ongoing use of Pason’s products & services. The role requires an individual who is committed to working through complex problems with a high-level accuracy and with a focus on providing exceptional customer service. This position will support over 200+ Pason field technicians and diverse client base.

Responsibilities:

Respond to customer inquiries via telephone or email to provide problem resolutions in accordance with our service standards
Log all issue-based interactions with clients and field technicians
Identify and escalate situations requiring a field technician when necessary
Troubleshoot and resolve complex software, hardware and technical issues for clients
Collaborate with development staff to recreate problems in a test environment
Remote troubleshooting using a variety of different software tools
Track issues to resolution and update Pason’s Knowledge Base
Stay current with Pason’s products and software changes and updates
Set proper priority for issues to ensure timely resolution
Actively contribute to on-going process improvements
Available for a 4 day on and 4 days off schedule with 11-hour shifts rotating through the day, evening, night and stat holiday shifts
Individual transportation is required

Qualifications:

Experience providing technical support to remote clients
Excellent verbal and written communications skills
Ability to manage multiple concurrent projects/tasks
Ability to identify, isolate and communicate problems from and to all levels of users
Dedicated commitment to customer success
Thrive under constantly changing conditions, offering new ideas and fresh approaches to problems
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Willing to work in a 24 X 7 environment and rotate through day, evening, night and stat holiday shifts.
Fluent oral and written English communication skills
Spanish would be an asset
Located in Calgary, AB

Experience

Call Center experience is an asset
2 years or more of technical support experience with CentOS, Windows 10, and Cisco networking would be an asset
Experience with oilfield drilling and terminology would be an asset

Education

Certificate or better in Information Technology or related field

Hybrid Work Environment

This position allows the opportunity for an employee to work in a hybrid environment. During the day shifts the analysts will work from the office, however there are 2 night shifts that allow for analysts to work from home.

Perks and Benefits

Competitive compensation packages
Extended health benefits
Work life balance
Health & wellness support
Opportunities to give back
Great vacation time
Employee & family events

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, verification of educational background, a drug and alcohol test (for safety sensitive positions) and criminal background checks.

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technical support jobs in calgary ab

Technical Support Analyst

Completions Tier 1 - Technical Support Analyst

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