Job Type: Permanent
Work Model: Hybrid
Reference code: 134096
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Kitchener, ON; Saskatoon, SK; St. John's, NL; Vancouver, BC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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Have many careers in one Firm.
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Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
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Learn from deep subject matter experts through mentoring and on the job coaching
Primary focus: Support, administer, and improve enterprise GenAI platforms while contributing to AI-enabled solution delivery. Regular duties: Platform support is a core part of the role, including issue triage, access support, onboarding, documentation, and operational follow-through. Working model: Collaborative, cross-functional engagement with business stakeholders, developers, architects, security, support teams, and vendors.
As a Consultant – GenAI Platforms, you will be part of a team responsible for enabling, operating, and continuously improving Deloitte's Generative AI platform ecosystem. You will work across leading AI technologies, supporting platform operations, helping users adopt GenAI capabilities, troubleshooting issues, and contributing to the development and delivery of AI-enabled solutions.
Your day will balance platform support with solution delivery. Platform support is an expected part of regular duties and includes operational follow-through, user enablement, issue triage, access support, documentation, and escalation coordination. Over time, this role will help build the technical, consulting, and delivery experience required to progress into Senior Consultant-level GenAI development and platform engineering roles.
Provide day-to-day operational support for GenAI platforms, including issue triage, user onboarding, access management, and platform troubleshooting.
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Support the administration and maintenance of GenAI technologies such as Microsoft Copilot, Copilot Studio, Azure AI services, Claude, Gemini, GitHub Copilot, and related platforms.
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Assist with the configuration, testing, and deployment of AI-enabled solutions and automation capabilities.
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Collaborate with business stakeholders, developers, architects, security teams, technology support teams, and vendors to resolve platform issues and improve user experience.
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Monitor platform usage, performance, and service health, escalating issues as appropriate and documenting operational learnings.
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Support intake, documentation, and management of enhancement requests, incidents, support processes, and operational workflows.
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Contribute to knowledge articles, support documentation, training materials, user guides, and adoption resources.
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Assist in developing prototypes, proof-of-concepts, and lightweight AI solutions to address emerging business needs.
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Ensure platform activities align with security, compliance, privacy, and responsible AI requirements.
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Stay informed on emerging GenAI technologies, capabilities, and industry trends to support innovation and continuous improvement.
This Consultant role is positioned one level below Senior Consultant GenAI developer roles and is designed as a growth path into advanced GenAI platform engineering, backend development, and Microsoft-stack AI solution delivery. The role combines regular platform support responsibilities with hands-on contribution to GenAI solution configuration, testing, documentation, and continuous improvement.
You are an enthusiastic technology professional with a passion for Generative AI, platform operations, and emerging technologies. You enjoy solving problems, collaborating with diverse teams, learning new tools, and translating technical issues into clear actions and outcomes.
Required qualifications and skills
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1–3 years of experience in technology, application support, platform administration, software development, automation, or related fields.
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Strong interest in Generative AI technologies and their application to business challenges.
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Foundational experience with Microsoft technologies, cloud platforms, or enterprise software solutions.
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Basic proficiency in one or more programming or scripting languages such as Python, JavaScript, PowerShell, or related technologies.
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Understanding of software development lifecycle concepts and agile delivery practices.
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Strong analytical and problem-solving skills with the ability to troubleshoot technical issues.
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Excellent written and verbal communication skills.
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Ability to work effectively both independently and within cross-functional teams.
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Strong organizational skills, ownership mindset, and attention to detail.
Preferred experience -
Exposure to Microsoft Azure, Microsoft Copilot, Copilot Studio, Power Platform, Azure OpenAI, or similar AI technologies.
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Experience supporting enterprise applications, SaaS platforms, or cloud-based services.
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Familiarity with ticketing and service management processes.
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Understanding of AI, machine learning, prompt engineering, or large language model concepts.
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Knowledge of security, privacy, and governance principles within enterprise technology environments.
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Experience working within a Centre of Excellence or innovation-focused environment.
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Familiarity with Agile and SAFe delivery methodologies.
Objectives
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Deliver reliable operational support and administration for Deloitte’s GenAI platform portfolio.
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Enable successful adoption and utilization of enterprise AI capabilities through effective user support and platform management.
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Contribute to the development, testing, and deployment of AI-enabled solutions and enhancements.
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Improve platform stability, user experience, support documentation, and operational efficiency through continuous improvement initiatives.
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Develop technical expertise across the GenAI ecosystem, positioning the candidate for future progression into Senior Consultant roles focused on GenAI development, platform engineering, and advanced AI solution delivery.
The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
