Position Summary and Job Magnitude
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with company and property objectives, as well as liaise with senior managers of stakeholders.
Essential Functions and Basic Duties
Finance
- Prepare and be accountable for the annual building operating budget
- Execute the budget which includes approving, maintaining and controlling all operational revenues and expenses
- Ensure that all collection and control procedures are followed relating to accounts receivable
- Ensuring all Month End reporting is accurate prior to submission to Finance Office
- Provide constant vendor/contactor communications concerning scheduling, billing, vendor relations and certificates of insurance
- Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds
- Ensure monthly and other requested reporting is completed accurately and on time
Sales & Marketing
- Ensure property is rented to fullest capacity
- Utilize marketing strategies to secure prospective residents
- Confirm that leasing staff techniques are effective in closing sales
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal Information, marketing data etc. to be able to give up-to-date and proper information when requested
- Represent the company in a professional manner at all times
Human Resources
- Direct and supervise, maintaining strong communication with all staff members and internal departments at the property
- Ensure legislated policies are followed, including Health & Safety
- Coordinate maintenance schedule and assignments with Maintenance Services Supervisor
- Ensure that all payroll policies are followed
- Play an active role in the training and development of employees
- Develop a team atmosphere within the organization
- Establish staffing requirements
- Prepare regular performance evaluations of all staff
- Ensure that any employee conflicts are dealt with properly and immediately
- Minimizes turnover and encourages employees via positive reinforcement
- Ensure scheduling is reflective of the property’s operation
Administrative
- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
- Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis
- Organizing the office to ensure all resident files and information are easily found and well maintained
- Implement policy changes as they are released corporately
- Ensure all administrative paperwork is accurate, complete and submitted in a timely manner
Resident Retention
- Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management
- Develop and/or implement resident retention programs (i.e. resident functions, promotions, newsletters etc.)
- Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)
- Consistently implement policies of the community
Commercial Space
- Oversee commercial tenants and manage vendor relationships
Maintenance
- Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours
- Assure quality and quantity of market ready apartments
- Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance
- Ensure that all service requests are recorded and communicated appropriately to maintenance
Miscellaneous
- Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
- Ensures that the property departments are well organized
- Understands their legal standings in all situations
- Ensures that all information requests and documents are dealt with immediately
- Any other duty as assigned by a Director or Executive Committee member
- Meet tight deadlines
- Managing changeover seasons in May and September
- Adapt to new ideas and emerging situations
- Ability to deal with high stress situations
- Creative problem solving
- Manage the balance between customer service and student discipline
- Any duties as assigned
Health & Safety
- Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property
- Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition, and ensure usage is recorded
- Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained
- Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers
Essential Functions with Client Institution
- Ensuring Client Institution has all necessary information in a timely fashion
- Interacting with Institutional departments for services provided to the property
- Maintaining a professional business relationship with primary Institutional contact
Performance Measurements
Performance will be primarily measured on the following factors:
- Performance Objectives
- Initiative
- Inter-Personal Skills
- Leadership
- Business & Financial Acumen
- Communications
- Self Development and Appraisal
- Health & Safety
Qualifications
Education: Recognized College Diploma or University Degree
Skills/Abilities: Must possess superior verbal and written communication skills
Must possess superior budgetary and decision making ability
Must possess excellent employee management skills
Must be able to handle multiple projects at once
Must be able to provide leadership to staff
Experience Required: Minimum of 5 years industry experience or equivalent management experience
Working Conditions
Hours per Week: Scheduled 44 hours per week (may need to work more as required)
Indoor/Outdoor: Indoor
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level (peak stress levels in May and September)
Travel Outside of Location: Minimal (at least 4 annual corporate meetings outside of property)
NOTE: This position requires working on-site at our Kitchener location.
