Staffmax Jobs

IVR Developer + Amazon Connect
Staffmax Staffing and Recruiting —Toronto, ON
- $100,000–$120,000 a year
- Full-time
- Java
- AWS
- Software development
Quick apply
IVR Developer (Cisco CVP / Java)
Staffmax Staffing and Recruiting —Toronto, ON
- Up to $120,000 a year
- Full-time
- Hybrid work
- Java
- APIs
- Agile
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Warehouse Associate – Full-Time ( (Bilingual – English/French)
Staffmax —Quebec City, QC
- $40,000–$50,000 a year
- 8 hour shift
- Bilingual
- Microsoft Word
- Microsoft Excel
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Creative Content & Brand Specialist
Staffmax —Brandon, MB
- $55,000–$65,000 a year
- Marketing
- Construction experience
- Business
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Service Coordinator
Staffmax —Saskatoon, SK
- $50,000–$65,000 a year
- Microsoft Word
- Microsoft Excel
- Customer service
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Concrete Laborer
Staffmax —Winnipeg, MB
- $22 an hour
- Temporary
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Accounting Clerk
Staffmax —Winnipeg, MB
- $45,000–$50,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Accounting
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Journeyman Plumber – Winnipeg
Staffmax —Winnipeg, MB
- $45–$55 an hour
- On call
- High school diploma or GED
- Plumbing
- Communication skills
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Mechanic III – Red Seal Heavy-Duty / Truck & Transport Mechanic
Staffmax —Selkirk, MB
- $39.04–$40.62 an hour
- High school diploma or GED
- Supervising experience
- Welding
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4d
Compressor Technician
Staffmax —Winnipeg, MB
- $40–$50 an hour
- HVAC
- Mechanical knowledge
Quick apply
Inside Sales & Business Development Representative – Manufacturing (Sheet Metal)
Staffmax —Winnipeg, MB
- $55,000–$60,000 a year
- CRM software
- Sales
- Marketing
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Concrete Finshers – Residential Construction
Staffmax —Winnipeg, MB
- $30–$37 an hour
- Monday to Friday
- Supervising experience
- Construction experience
- Leadership
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Digital Product Designer
Staffmax —Brandon, MB
- Communication skills
- HTML
Quick apply
IVR Developer +Amazon Connect
Staffmax —Toronto, ON
- $100,000–$120,000 a year
- Java
- AWS
- Software development
Quick apply
Journeyman Sheet Metal Worker
Staffmax —Winnipeg, MB
- $45.44 an hour
- Travel
- Mileage reimbursement
Quick apply
Bilingual Receptionist (French/English) – Vacation Coverage
Staffmax —Toronto, ON
- $20–$22 an hour
- Contract
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Platform Lead – Temenos Core Banking
Staffmax —Toronto, ON
- $120,000 a year
- Remote
- Azure
- Management
- Computer Science
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Level 3 Plumber Apprentice
Staffmax —Winnipeg, MB
- $30.89 an hour
- Travel
- Mileage reimbursement
- Dental care
Quick apply
Class 1 driver(Yard Maintenance Driver)
Staffmax —Winnipeg, MB
- $25 an hour
- Immediate opening
- Heavy equipment operation
- Tractor-trailer
- Communication skills
Quick apply
Level 4 Plumbing Apprentice
Staffmax —Winnipeg, MB
- $35.30 an hour
- Travel
- Mileage reimbursement
- Dental care
Quick apply

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IVR Developer + Amazon Connect

Staffmax Staffing and Recruiting
Toronto, ON

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Job details

Permanent | Full-time
$100,000–$120,000 a year

Qualifications

CI/CD
XML
Tomcat
Microsoft SQL Server
Java
AWS
REST
Scrum
Software development
APIs
Agile
Web services
Communication skills

Full job description

Location: Toronto, ON (Onsite)
Employment Type: Full-Time
Salary: CAD $100,000 – $120,000 Base

Position Overview

We are seeking an experienced IVR Developer with strong expertise in Cisco Contact Center technologies and Amazon Connect to design, develop, and support enterprise-grade customer self-service IVR applications. The ideal candidate will have hands-on experience building DTMF-based IVR solutions using Cisco CVP, integrating backend systems with Java and REST APIs, and delivering highly available contact center solutions.

You will collaborate closely with business analysts, solution architects, QA teams, infrastructure teams, and contact center operations to develop scalable, secure, and reliable IVR applications that enhance the customer experience.

Key Responsibilities

Design, develop, and maintain DTMF-based IVR applications using Cisco Customer Voice Portal (CVP).
Develop IVR call flows using Cisco Call Studio and VXML Server.
Create and enhance CVP Custom Elements using Java.
Deploy and maintain IVR applications on Apache Tomcat.
Develop Java services to support IVR functionality and customer self-service capabilities.
Integrate IVR applications with backend enterprise systems using REST APIs, OAuth2, and XML Web Services.
Connect IVR solutions with MS SQL Server databases for customer and transactional data retrieval.
Enable secure data sharing between IVR applications and the Agent Desktop.
Integrate Cisco CVP with Cisco UCCE/ICM, including routing scripts, DNIS, CTI variables, skill group queuing, and Cisco Finesse Agent Desktop.
Participate in application testing, deployment, troubleshooting, production support, and continuous improvement initiatives.
Collaborate with cross-functional teams throughout the software development lifecycle.
Ensure solutions meet security, scalability, reliability, and performance requirements.

Required Qualifications

4+ years of hands-on experience developing DTMF IVR applications using Cisco CVP.
Strong experience with:
Cisco Call Studio
Cisco CVP
VXML Server
CVP Custom Elements (Java)
Apache Tomcat
Strong Java development experience.
Experience integrating backend systems using:
REST APIs
OAuth2
XML Web Services
Experience working with MS SQL Server.
Experience developing customer self-service IVR solutions.
Hands-on experience sharing data between IVR applications and Agent Desktop.
Experience integrating Cisco CVP applications with Cisco UCCE/ICM, including:
Routing Scripts
DNIS
Skill Group Queuing
CTI Variables
Cisco Finesse Agent Desktop
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and collaboration skills.

Preferred Qualifications

Experience with AWS Amazon Connect.
Experience using Cyara for IVR testing and validation.
Experience working in banking, financial services, or enterprise contact center environments.
Familiarity with Agile/Scrum methodologies.
Knowledge of CI/CD practices and modern software development workflows.

Technical Skills

Programming: Java
IVR Technologies: Cisco CVP, Cisco Call Studio, VXML Server, CVP Custom Elements
Contact Center: Cisco UCCE/ICM, Cisco Finesse, DNIS, CTI Variables, Skill Group Queuing
Integration: REST APIs, OAuth2, XML Web Services
Databases: MS SQL Server
Application Server: Apache Tomcat
Cloud: AWS Amazon Connect (preferred)
Testing: Cyara (preferred)

Pay: $100,000.00-$120,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

IVR Developer + Amazon Connect

IVR Developer (Cisco CVP / Java)

Warehouse Associate – Full-Time ( (Bilingual – English/French)

Creative Content & Brand Specialist

Service Coordinator

Concrete Laborer

Accounting Clerk

Journeyman Plumber – Winnipeg

Mechanic III – Red Seal Heavy-Duty / Truck & Transport Mechanic

Compressor Technician

Inside Sales & Business Development Representative – Manufacturing (Sheet Metal)

Concrete Finshers – Residential Construction

Digital Product Designer

IVR Developer +Amazon Connect

Journeyman Sheet Metal Worker

Bilingual Receptionist (French/English) – Vacation Coverage

Platform Lead – Temenos Core Banking

Level 3 Plumber Apprentice

Class 1 driver(Yard Maintenance Driver)

Level 4 Plumbing Apprentice

I want to receive the latest job alerts for staffmax

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