Work Location:
Calgary, Alberta, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
$115,600 - $163,200 CAD
This role is eligible for commission based earnings plus base pay earnings based on local minimum wage.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Recruit, onboard, develop, coach and lead a team of Mobile Mortgage Specialists (MMS) to ensure a high-performance sales culture, differentiated customer experience, strong partnerships and market penetration beyond mortgages.
Develop and execute the district's market strategy to enhance TD’s brand and positioning in Mortgage and Home Equity lending.
Act as the face of the business in the community managing the Mortgage and Home Equity FlexLine business.
Deliver performance against measurable activity, including LEI, operational excellence, referrals, TD protection plan, credit quality and managerial assessment i.e., leadership behaviours to drive team growth and development.
Champion digital sales enablement for seamless customer experiences across both digital and human touchpoints.
CUSTOMER
- Lead the client experience and client engagement model to bring value to our clients and differentiate our offering
- Ensure all customer facing activities support the client experience and enhance the brand
- Lead and coach MMS in sales management strategies, systems/tools usage, customer escalations and structuring of credit files (fraud, customer satisfaction, credit protection) to meet client needs.
- Provide product and sales advice training and joint field call work to help MMS deliver against target.
- Own the district's market strategy and business plan, analyzing trends, demographics, and competitor activity to drive positioning and market share growth in home purchase, refinance, and home equity lending.
- Build key relationships and support in capturing new customers, retain existing clients, and expand TD product adoption beyond mortgages.
- Negotiate customer-centric relationships based on advice, service, and sales professionalism. Serve clients, meeting their needs while achieving bank goals.
- Maintain deep relationships with high-value referral sources and OneTD partnerships for integrated banking solutions.
- Build strong relationships with retail partners and ensure annual mortgage check-ins, follow-ups on rate changes, and ongoing financing advice.
- Enhance TD’s community presence through brand-building, sponsorships, industry participation, and proactive outreach.
Champion TD’s digital mortgage strategy, leveraging CRM tools, AI-driven insights, and geo-targeted campaigns to drive channel growth.
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SHAREHOLDER
- Drive the development and execution of sales strategies and business development activities to achieve objectives, monitor market trends, and adjust tactics for optimal results.
- Coach and develop employees to proactively identify customer product and services needs and to deliver on the business sales, advice strategies and individual goals.
- Identify and develop relationships with existing customers and external referral sources to generate demand for products/services.
- Partner with Marketing to implement targeted local campaigns for specific customer segments.
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
- Protect the interests of the Bank by ensuring accuracy of all customer transactions / activities - identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary.
- Proactively coach MMS to help them stay aware of trends resulting in findings, due diligence requirements and regular code of conduct review to ensure they have a strong understanding of the Bank's operating policies and procedures.
- Keep current on emerging issues, trends and evolving regulatory requirements, assess potential impacts to the Bank, and support the team in staying knowledgeable.
- Drive operational excellence, compliance, and risk management across the district, ensuring business operations follow applicable internal and external requirements and appropriate controls/processes are effectively followed and managed (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets).
- Identify, mitigate and report on risk issues per enterprise policy / guidance and follow appropriate escalation processes (i.e., escalate non-standard, high-risk transactions / activities to appropriate levels and relevant stakeholders and business management where required).
- Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert.
- Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance / risk / governance issues.
- Complete all compliance training and attestations within required timelines.
Be knowledgeable of and comply with Bank and Industry Codes of Conduct.
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EMPLOYEE / TEAM
- Contribute to and promote a positive environment that supports a diverse workplace, delivers a differentiated colleague experience, and promotes innovation and teamwork with timely communication of issues/points of interest.
- Recruit, onboard, coach, and retain a high-performing MMS sales force, fostering a culture of excellence.
- Drive performance of the MMS, coaching them on an ongoing frequency to understand customer financial goals, develop strong product knowledge, deliver against scorecard metrics (LEI, Credit Protection, Credit Quality) and enable OneTD partnerships to facilitate referrals and provide holistic sales advice to our clients.
- Provide thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and MMS channel.
- Actively participate in the performance management process and implement data-driven coaching, targeted performance plans, feedback and structured career planning and development for you and your team.
- Contribute to team development of skills and capabilities through coaching of others, by sharing knowledge and experiences and leveraging best practices.
- Establish a mentorship model pairing high-potential specialists with top producers to accelerate results. Seek knowledge both formal and informal in line with your development plan objectives.
- Conduct regular business reviews and strategy sessions to reinforce best practices and ensure alignment with TD’s national vision.
- Provide insights and analytics that will support the growth of the channel.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
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BREADTH & DEPTH
- Senior leadership role with full ownership of district market strategy, business development, sales performance, customer relationship management and/or sales advisory support within their own area of specialty.
- Requires an in-depth and advanced knowledge of mortgage products/services, local market dynamics, key competitors and competitive positioning.
- Ability to influence TD segments (Retail, Wealth, Commercial) to deliver integrated client solutions.
- Identifies referral opportunities across business lines and segments.
- Understands the business and technical principles that underpin the design and delivery of the products and services provided.
- Expert at converting market insights into actionable, revenue-driving strategies.
- Possesses a deep/specialized understanding of the business, the competitive landscape and economic/market issues; recommends best practices to improve products or services; integrates a deep understanding of target customer market and dynamics.
- Coordinates the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationship.
- Solves or may lead others to solve complex problems; leads efforts to develop service solutions.
- Exercises judgement in planning and developing customized account management processes; focuses on customizing advice and solutions.
- Impacts a range of sales achievement (P&L) of their own team and related teams.
- Puts solutions in context when presenting complex alternatives and framing advice.
- Work performed under minimal management guidance and supervision.
- Identify and leads customer problem resolution.
Reports to AVP, with significant autonomy in decision-making and execution.
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EXPERIENCE & EDUCATION
- An undergraduate degree or community college diploma or equivalent professional experience preferred.
- Minimum 6+ years of People Management experience, with proven success in sales leadership.
- Demonstrated expertise in mortgage lending, local market development, and business growth strategies.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
