At Ames Tile & Stone Ltd. our people are at the heart of everything we do. We believe the best experiences are created through genuine connection, thoughtful service, and a deep understanding of what matters to our customers. As a Design Centre Consultant, you’ll help create inspiring and memorable showroom experiences for architects, interior designers, homeowners, and their clients as they bring their spaces to life.
This is a relationship-driven role for someone who loves design, enjoys welcoming people, and takes pride in making every interaction feel thoughtful and effortless. You’ll guide clients through their design journey from the first conversation and product discovery through selection and order completion providing expertise, care, and confidence along the way.
The Design Centre Consultant plays an important role in bringing our brand experience to life. You’ll build lasting relationships with the design community, support clients with knowledgeable recommendations, maintain a beautifully curated showroom, and work alongside a collaborative team dedicated to creating exceptional experiences.
Client Experience & Design Guidance
- Welcome architects, designers, homeowners, and trade partners into the Design Centre and create a thoughtful, personalized experience for every visitor.
- Build trusted relationships by actively listening to understand each client’s vision, needs, preferences, and project goals.
- Provide knowledgeable design guidance and product recommendations that help clients make confident decisions and achieve their desired outcomes.
- Support clients throughout their entire journey, from initial inspiration and material selection through order completion and follow-up.
- Ensure every interaction is handled with care, professionalism, and attention to detail.
- Develop strong relationships within the design community through outreach, networking, CEU sessions, and industry events.
Showroom Experience & Brand Presentation
- Maintain a welcoming, beautifully presented showroom that reflects our commitment to quality, design, and service.
- Keep displays, samples, and product information organized, current, and inspiring for clients and design partners.
- Contribute ideas that enhance the showroom experience, including displays, storytelling, product launches, and emerging design trends.
- Support events and initiatives that bring our brand and design community together.
Sales & Operational Excellence
- Contribute to showroom sales goals by building meaningful client relationships and helping customers find the right solutions for their projects.
- Manage appointments, client information, quotations, orders, and follow-up activities with accuracy and care.
- Maintain complete and current CRM records to support strong client relationships and business opportunities.
- Partner with Design Centre, Marketing, Product, and Operations teams to create a seamless customer experience.
- Share customer insights, market trends, and product feedback to help continually improve our offerings and service.
Qualifications
- Experience in interior design, architectural products, luxury retail, showroom sales, or a related customer-focused environment.
- Experience working with architects, designers, builders, or trade professionals is an asset.
- A strong appreciation for design, materials, finishes, and the details that bring spaces together.
- Strong communication and relationship-building skills with a natural ability to make people feel welcome and supported.
- Organized, detail-oriented, and comfortable managing multiple client needs and priorities.
- Experience with CRM systems and Microsoft Office applications is preferred.
- Post-secondary education in Interior Design, Design, Business, or a related discipline is an asset.
Competencies
- Creates genuine connections by actively listening, building trust, and understanding the needs of clients and partners.
- Brings curiosity, creativity, and enthusiasm to every interaction, with a genuine passion for design and helping clients bring their ideas to life.
- Balances thoughtful service with business awareness, supporting clients while contributing to showroom and sales goals.
- Takes ownership, follows through on commitments, and ensures clients and partners feel supported throughout their experience.
- Communicates with professionalism, warmth, and confidence.
- Works collaboratively with internal teams and adapts easily to changing priorities while maintaining a positive, solutions-focused approach.
Physical Requirements
The physical demands described are representative of those required to perform the essential functions of this role, with or without reasonable accommodation.
- Ability to stand and walk throughout the showroom for extended periods.
- Ability to lift, carry, and move product samples and showroom materials up to 25 lbs for sample movement and showroom maintenance.
- Ability to bend, reach, and arrange product displays and merchandising materials as required.
- Ability to use computers, CRM systems, tablets, and other digital tools throughout the workday.
- Flexibility to work retail hours, including weekends, evenings, and special events as needed.
About Us:
Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.
Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.
A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl tile and complementary products.
We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.
Family. History. Proud to be Ames Tile.
Why Ames?
At Ames, our people come first. We’re committed to building an inclusive workplace where diverse perspectives are valued, relationships matter, and everyone has the opportunity to grow. Guided by our values, we support our team members at work and beyond because when our people thrive, so does our business.
Our Values
- Respect – We believe in our people
- Curiosity – We dare to ask why
- Accountability – We own the outcome
- Tenacity – We’re an unstoppable force
- Social Responsibility – We leave things better
- Passion – We put our heart into it
What We Offer
- Competitive compensation, annual profit-sharing, referral bonuses, and a company pension plan
- Comprehensive benefits, including a Health Spending Account and Employee & Family Assistance Program
- Work-life balance initiatives, volunteer days, birthday day off, and a hobby allowance
- Professional development, including tuition reimbursement
- Purpose-driven work through the Ames Family Foundation
- Community & connection: company events (with great food)
- Extra perks: Ames Tile & Stone discounts for you, friends, and family
- Recognized excellence: COR™ Workplace Certified and Best Workplace Certified Company
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Vision care
Work Location: In person
