Jasper, Ab Guest services Jobs – 130 Openings This Week

Guest Services Supervisor
Marmot Basin —Jasper, AB
- Weekends as needed
- Microsoft Excel
- Customer service
- Supervising experience
2026 Seasonal Front Desk Agent | Guest Services
Overlander Mountain Lodge & Resorts —Jasper, AB
- From $18 an hour
- Weekends as needed
- Bilingual
- Hospitality
- English
Quick apply
Group Sales Representative
Marmot Basin —Jasper, AB
- Seasonal
- Hospitality
- Microsoft Outlook
- Sales
Front Desk Agent, Jasper
Pursuit Collection —Pyramid Lake, AB
- $18.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Phone etiquette
10d
Snow School & Central Reservations Sales Attendant
RMSI-JTAC —Jasper, AB
- Weekends as needed
- Microsoft Outlook
- Customer service
- Communication skills
Quick apply
2026 Seasonal Food and Beverage Server
Overlander Mountain Lodge & Resorts —Jasper, AB
- From $17 an hour
- Contract
- Serving
- English
- Contracts
Quick apply
Snow School & Central Reservations Sales Attendant
Marmot Basin —Jasper, AB
- Part-time
- Microsoft Outlook
- Customer service
- Communication skills
Guest Experience Agent, Pyramid Lake Lodge
Pursuit Collection —Pyramid Lake, AB
- $18.50 an hour
- Full-time
- Customer service
- Hotel
- First Aid Certification
Assistant Director, People & Culture
FAIRMONT —Jasper, AB
- $75,000–$90,000 a year
- Full-time
- Microsoft Office
- Hotel
- Bachelor's
Quick apply
Front Desk Agent, Glacier View Lodge
Pursuit Collection —Jasper, AB
- From $18.50 an hour
- Nights as needed
- Hotel
- Front desk
- In-person
12d
Front Desk Agent, Lobstick Lodge
Pursuit Collection —Jasper, AB
- $18.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Phone etiquette
Adventure Center Associate
FAIRMONT —Jasper, AB
- From $18.44 an hour
- Full-time
- CPR Certification
- Hotel
- First Aid Certification
- Dental care
- Vision care
Quick apply
3d
Snow School Sales Desk Coordinator
Marmot Basin —Jasper, AB
- Weekends as needed
- Microsoft Outlook
- Customer service
- Supervising experience
Barista
Otto's Cache —Jasper, AB
- $18–$20 an hour
- Weekends as needed
- Hospitality
- Inventory control
- Customer service
Administrative Coordinator
RMSI-JTAC —Jasper, AB
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
7d
Assistant Front Office Manager
FAIRMONT —Jasper, AB
- $55,000–$60,000 a year
- Full-time
- Windows
- Hotel
- Bachelor's
- Dental care
- Vision care
Quick apply
Snow School Sales Desk Coordinator
RMSI-JTAC —Jasper, AB
- Weekends as needed
- Microsoft Outlook
- Customer service
- Supervising experience
Quick apply
Food & Beverage Support, Aalto
Pursuit Collection —Pyramid Lake, AB
- $17 an hour
- Full-time
- Heavy lifting
- Hotel
- Computer skills
Event Server (Casual Part Time)
FAIRMONT —Jasper, AB
- $16.53 an hour
- Full-time
- Serving
- Hotel
Quick apply
Multi-Property VIP & Luxury Reservations Specialist
FAIRMONT —Jasper, AB
- From $26.21 an hour
- Full-time
- Hospitality
- Microsoft Office
- Hotel
Quick apply

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guest services jobs near jasper, ab

Guest Services Supervisor

Marmot Basin -
Jasper, AB

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Job details

Seasonal | Full-time

Qualifications

Microsoft Excel
Customer service
Accounting software
Supervising experience
Data management
Organizational skills
Computer skills
Cash handling
Leadership
Time management

Full job description

Guest Services Supervisor

Reports To: Guest Services Manager

Position Overview:

The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function of the ticket office, managing the sales and distribution of all lift ticket products (including third-party and consignment sales), and ensuring the delivery of exceptional service to guests through in-person, phone, and email interactions.

Working closely with the Guest Services Manager, the Supervisor leads staff scheduling, hiring, training, and performance management. They also coordinate directly with Finance to ensure accurate reporting, balancing, and reconciliation of all monetary transactions.

The Guest Services Supervisor must uphold company standards, ensure compliance with all Alberta Occupational Health and Safety legislation, and cultivate a safe, efficient, and enthusiastic work environment.

This is a full-time, seasonal role with Ski Marmot Basin, running from early October 2026 to mid-May 2027. The Supervisor is expected to work 5 out of 7 days per week, including evenings, weekends, and holidays, as required. A standard probationary period applies under Alberta Employment Standards.

Job Duties/Responsibilities

Staff & Department Oversight

Oversee all day-to-day operations of the Guest Services Department
Supervise, support, and mentor Coordinators and Guest Services Agents
Work alongside the Guest Services Manager to ensure all staff are effectively trained, scheduled, and supported in the sale of tickets, season passes, Escape Cards, and related products.
Provide ongoing training in procedures, customer service, and POS systems
Conduct performance conversations and corrective action in alignment with company policy, in consultation with the Guest Services Manager
Exercise authority in scheduling, task delegation, and daily operational decisions within the department
Communicate and implement new initiatives and directives from management
Maintain payroll records and ensure staff compliance with company policies and expectations
Coordinate uniform standards, including enforcement of dress code and name tags

Cash Handling & Financial Operations

Balance the main safes and oversee float distribution across departments
Organize and monitor bank and coin runs; ensure sufficient cash-on-hand
Review, verify, and balance all departmental cash-outs; coordinate daily consolidated deposits
Ensure accurate ticket pricing, discount settings, and complimentary file updates in RTP
Troubleshoot RTP and POS issues in collaboration with internal and vendor support team

Sales, Distribution & Inventory Management

Organize and distribute third-party and consignment tickets (e.g., hotels, tour operators, ski shops)
Monitor ticket and product inventory; restock season passes, vouchers, SM/FS cards, gift certificates, and bus tickets
Support POS and credit card machine function and maintenance
Assist with special group sales, including race events, by organizing tickets for racers and coaches

Guest Relations & Support

Promote a guest-first culture by setting the tone for service excellence
Support team in handling escalated guest issues, complaints, or incidents
Serve as point-of-contact for sensitive lost and found items (wallets, phones, etc.), including coordination with police after 48 hours
Act as a point of contact for front-line response during resort emergencies or unexpected disruptions, including weather closures or power outages; coordinate guest communication and service continuity
Respond promptly to operational challenges such as power outages or high-volume issues

Qualifications:

2 years Management or Supervisory experience
Business / Finance experience
Financial / accounting software experience

Data management software experience
Strong organizational skills
Strong computer and POS skills (Word, Excel, RTP, POS)
Excellent money handling skills.

Core Competencies:

Demonstrated leadership for communicating with different departments, cultures & mind sets to accomplish position objectives and responsibilities
Demonstrated strong prioritization, time management, planning and organizational skills
Analytical thinking and critical problem-solving skills
Customer-focused mindset and commitment to service excellence
Ability to work with tight deadlines
Able to work a flexible schedule
Able to work independently and as part of a team

Be able to deal with urgent and high-pressure situations like power outages and irate or unhappy guests
Demonstrated training abilities for staff.

Attributes:

Professional deportment with excellent customer service skills
Strong initiative with the ability to anticipate needs and solve problems proactively
Trustworthy and capable of working unsupervised.
Motivated and committed to continuous improvement

Supplementary:

Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”
Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.

Job Details

Pay Type

Hourly

Job Start Date

Monday, October 19, 2026

Job End Date

Monday, May 3, 2027

Apply Now

Refine Your Search

guest services jobs in jasper, ab

Guest Services Supervisor

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Barista

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Assistant Front Office Manager

Snow School Sales Desk Coordinator

Food & Beverage Support, Aalto

Event Server (Casual Part Time)

Multi-Property VIP & Luxury Reservations Specialist

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