Inbound call center representative Jobs

Customer Service Representative II - Full Time
Dal-Tile —Vancouver, BC
- Full-time
- Microsoft Excel
- Customer service
- High school diploma or GED
Quick apply
Customer Service Representative
International Customer Care Services —Vaughan, ON
- $34,400–$40,000 a year
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Paid time off
Quick apply
Customer Service Representative, Call Centre, Dynamic - Montreal, QC
Scotiabank —Montréal, QC
- Monday to Friday
- Bilingual
- Customer service
- English
4d
Inbound Sales
The Exterminators —Toronto, ON
- $16–$18 an hour
- Full-time
- Microsoft Excel
- Sales
- Customer service
Temporary Customer Service Representative - 16 York
Impark —Toronto, ON
- $18.97 an hour
- Seasonal
- Customer service
- Microsoft Office
- High school diploma or GED
- Paid time off
- Employee assistance program
Quick apply
3d
Temporary Customer Service Representative - 11 Ordnance
Impark —Toronto, ON
- $18.97 an hour
- 8 hour shift
- Customer service
- Microsoft Office
- High school diploma or GED
- Paid time off
- Employee assistance program
Quick apply
5d
Bilingual Pension Customer Service Representative
Telus Health —Toronto, ON
- $45,000–$60,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
CUSTOMER SVC REP II - SSC CANADA
Dal-Tile Corporation —Vancouver, BC
- Microsoft Excel
- Customer service
- High school diploma or GED
- Dental care
- Tuition reimbursement
Customer Accounts Representative (Part-time)
Intact —St. John's, NL
- $43,600–$53,200 a year
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Employee stock purchase plan
17h
Call Centre Representative
Directors Choice —Dartmouth, NS
- From $18.50 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- Computer skills
- Dental care
- Paid time off
Quick apply
10d
CUSTOMER SVC REP II - SSC CANADA
Mohawk Industries —Vancouver, BC
- Microsoft Excel
- Customer service
- High school diploma or GED
- Dental care
- Tuition reimbursement
Customer Service Representative
First Canadian Title Company Limited —Oakville, ON
- $45,880–$55,130 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Designated paid holidays
Quick apply
Customer Service Representative (Bilingual - French)
Otto Bock Healthcare Canada Ltd. —Ontario
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Flexible schedule
13d
Bilingual Customer Service Representative
PENTAX Medical —Mississauga, ON
- Bilingual
- Management
- Heavy lifting
- Designated paid holidays
- Disability insurance
Quick apply
10h
Inbound Customer Service Representative
Tribal Wi Chi Way Win Capital Corporation —Winnipeg, MB
- From $17.35 an hour
- Part-time
- Microsoft Word
- Sales
- Customer service
- Dental care
- Employee assistance program
Quick apply
14d
Full-Time Bilingual Inbound Customer Service Representative (No Sales) – Work from Home
TWCC —Winnipeg, MB
- $20.50–$22.55 an hour
- Full-time
- Hybrid work
- Bilingual
- Microsoft Outlook
- Customer service
- Dental care
- Vision care
Quick apply
Customer Accounts Representative - St. John's
Intact —St. John's, NL
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee stock purchase plan
4d
Bilingual Product Support Representative - Contact Center
Brandt —Moncton, NB
- Bilingual
- Customer service
- English
- Dental care
Quick apply
Bilingual Customer Support Representative
Brandt —Moncton, NB
- Bilingual
- Customer service
- English
- Dental care
Quick apply
Customer Service Representative
PGW Auto Glass ULC —Dartmouth, NS
- $20 an hour
- High school diploma or GED
- Communication skills
Quick apply

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Customer Service Representative II - Full Time

Dal-Tile -
Vancouver, BC

Quick apply

Job details

Full-time

Qualifications

Microsoft Excel
Customer service
Call center experience
High school diploma or GED
Computer skills
Account management
Communication skills

Full job description

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Establishes and maintains positive business relationships, internally and externally, to promote company goals. Under directed supervision, following documented procedures and processing standards, performs basic duties related to customer service.

Major Function and Scope:

Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Responsible for keying in orders, processing faxes and preparation of reports.
Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Responds to customer needs.
Participates in special projects and performs additional duties as required.

Experience and Knowledge Required:

High School Diploma or GED equivalency required.
3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.

Competencies:

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

About Dal-Tile:

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.

Quick apply

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