It service desk analyst Jobs

Bilingual IT Support Analyst - Tier 1
EMCO Corporation —London, ON
- $50,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Microsoft Outlook
Quick apply
IT Support & Business Systems Technician
Kinetic Custom Trailers Ltd. —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
IT Support Specialist
360°kids —Markham, ON
- $57,832–$65,350 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
10d
Service Desk Lead
Concert Properties LTD. —Vancouver, BC
- $90,000–$110,000 a year
- On call
- Computer science
- Microsoft Outlook
- Computer Science
Quick apply
Analyste Support IT / IT Support Analyst (Bilingual)
Keyloop —Montréal, QC
- Bilingual
- Azure
- Organizational skills
IT Support & Business Systems Technician
Kinetic Custom Trailers —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
Quick apply
IT Service Desk Analyst II
AutoCanada Inc. —Laval, QC
- $60,000–$70,000 a year
- Immediate opening
- Bilingual
- Google Suite
- Customer service
Quick apply
Supervisor - IT Operations
MDA —Brampton, ON
- $90,000–$105,000 a year
- Full-time
- Bilingual
- Computer Science
- English
- Disability insurance
- Dental care
Telecommunications Analyst - BCEHS
PHSA —Saanichton, BC
- $41.14 an hour
- Full-time
- High school diploma or GED
- Project management
- Recruiting
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Service Desk Analyst
Compugen Inc —Calgary, AB
- Customer service
- Microsoft Office
- IT
7d
Service Desk Analyst
University of Northern British Columbia —Prince George, BC
- $55,091.40–$65,228.80 a year
- Full-time
- Time management
- Relocation assistance
5d
Technical Analyst II, Field
Bird Construction —Vancouver, BC
- $60,000–$85,000 a year
- Full-time
- Customer service
- Analysis skills
- Organizational skills
Tech/Facility Support Analyst, UCalgary Continuing Education
The University of Calgary —Calgary, AB
- Part-time
- Computer Science
- Customer service
- Writing skills
12d
Supervisor - IT Operations
MacDonald Dettwiler & Associates Inc. —Brampton, ON
- $90,000–$105,000 a year
- Hybrid work
- Bilingual
- Computer Science
- English
- Disability insurance
- Dental care
Service Desk Analyst
Exchange Technology Services Inc. —Winnipeg, MB
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
4d
IT Analyst
Scotia Investments Limited —Bedford, NS
- $55,000–$60,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Mileage reimbursement
- Disability insurance
Quick apply
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Support Analyst
TransForm Shared Service Organization —Windsor, ON
- $32–$37 an hour
- Weekends as needed
- English
- Bachelor's
- Travel
- Wellness program
- Employee assistance program
Quick apply
Technical Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary) —Richmond, BC
- $80,000–$90,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
Quick apply

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Bilingual IT Support Analyst - Tier 1

EMCO Corporation -
London, ON

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Job details

Full-time
$50,000–$55,000 a year

Qualifications

Bilingual
French
Azure
Operating systems
Microsoft Outlook
Incident management
Customer service
Post-secondary education
English
Windows
Android
Microsoft Office
Computer hardware
Computer networking
Organizational skills
Communication skills
Active Directory
Mobile devices
Information Technology

Full job description

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

Position Summary

Hours: Monday - Friday, 11:30am-8pm ET

As a member of the IT Operations Team, the Bilingual IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 300 locations across Canada and at our National Support Centre in London, ON. The Tier I Bilingual IT Support Analyst will ensure Emco teammates are receiving the highest quality of customer and technical support services in adherence with established service levels. This includes remote provisioning of hardware and software for teammates, remote troubleshooting and isolation of hardware, software and network issues reported by teammates and resolution of these issues.

This is a full-time position. Candidates must be able to work legally within Canada.

Qualifications

Education and Experience

Post-secondary degree or diploma in compute science or information technology
Two (2) years experience in a customer facing IT service desk role
Two (2) years experience supporting end user hardware, software, applications, and networking
Two (2) years experience supporting end user mobile phones
Strong organizational skills with the ability to communicate well both verbally and in writing

Technical

Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers
Experience with supporting Windows, IoS and Android operating systems
Experience with desktop applications, desktop operating systems and server operating systems, including Microsoft Outlook, Microsoft Office Suite, Microsoft Terminal Services (RDP), Active Directory
Knowledge of Microsoft 365 Administrator, including Azure Active Directory, Exchange Online, Endpoint Manager
Knowledgeable in managing and supporting antivirus system

Other Skills

Bilingual in French and English required
Exceptional customer service orientation
Sound verbal and written communication skills; bilingual (French and English) is an asset
Good listening skills
Eager to fully understand end user’s issues, find solutions promptly
Building and maintaining positive relationships
Solution-oriented focusing on driving end user issues to timely and satisfactory resolution
Proactively looking for improvements and efficiencies with a focus on end user experience
Supporting established incident management procedures through the incident lifecycle
Organized with the ability prioritize and multitask
Ability to absorb and retain information quickly
Highly self-motivated, self-directed and keen attention to detail
Proven analytical, troubleshooting, and problem-solving abilities
Experience working in a team-oriented, collaborative environment

Additional Information

Salary Range: $50,000 - $55,000 per year

Applicants must be eligible to work from/working in Canada.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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