It service desk analyst Jobs

Technical Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary) —Richmond, BC
- $80,000–$90,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
Quick apply
HELP DESK ANALYST
EPC Industries Limited —Amherst, NS
- Full-time
- Customer service
- Windows
- Microsoft Office
- Profit sharing
- Dental care
Quick apply
10d
Support Analyst - Kenora ON
FSET Inc. —Kenora, ON
- $67,600–$72,800 a year
- 8 hour shift
- Hybrid work
- English
- No university degree
- Travel
- Wellness program
- Disability insurance
5d
Equites Pre-Trade Production Support
Citi —Mississauga, ON
- $94,300–$141,500 a year
- Weekends as needed
- Hybrid work
- Oracle
- Databases
- SQL
Application Support Analyst
Société Générale —Montréal, QC
- Hybrid work
- Computer Science
- Engineering
- English
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Service Desk Analyst | Analyste du centre de services
Jesta I.S. —Montréal, QC
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Computer Science
- Customer service
- Wellness program
- Disability insurance
Quick apply
Repo Trading Support Analyst
BMO Financial Group —Toronto, ON
- $75,900–$141,900 a year
- Full-time
- Microsoft Excel
- Python
- Tuition reimbursement
- Life insurance
12d
User Support Technician
Hy-Tek Computer Sales and Service Ltd. —Rocky Mountain House, AB
- $35.50–$49.07 an hour
- Full-time
- English
- Windows
- Microsoft Office
- Dental care
- Vision care
Quick apply
Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk
Visique —Montréal, QC
- Call to connect
- Bilingual
- English
- Microsoft Office
Quick apply
IT Support Centre Analyst
Johnston Equipment —Montréal, QC
- Full-time
Quick apply
2d
Murex Credit/Rates Functional Support – Front Office (ENG)
CGI —Montréal, QC
- Full-time
- Bilingual
- English
- Profit sharing
- Employee stock purchase plan
Quick apply
SERVICE DESK ANALYST
Nova Networks Inc. —Canada
- $19–$23 an hour
- Computer Science
- No university degree
2d
Bilingual Service Desk Analyst
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting

Related jobs to explore

Based on your search for it service desk analyst

Lax Kw'alaams Band
Lax Kw'alaams Band —Lax Kw'alaams, BC
Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and…
$43.96 an hour
Quick apply
Programmer Analyst
Spicers Canada —Vaughan, ON
Diploma or degree in Computer Science, Information Technology, or related field, or equivalent practical experience that demonstrates strong technical…
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
360°kids —Markham, ON
Bachelor’s degree/college diploma in Information Technology or a related field OR equivalent professional experience. Work on MS-365 and SharePoint .
$55,000–$59,000 a year
Quick apply
IT Support Specialist
360°kids —Markham, ON
Bachelor’s degree/college diploma in Information Technology or a related field OR equivalent professional experience. Speaking and writing French is an asset.
$57,832–$65,350 a year
Quick apply
9d

Show more jobs in cities nearby

I want to receive the latest job alerts for it service desk analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service desk analyst jobs near

Technical Services Analyst

Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC

Quick apply

Job details

Full-time
$80,000–$90,000 a year

Qualifications

Microsoft Windows Server
Bilingual
French
Computer science
Computer Science
Software troubleshooting
Enterprise software
Engineering
English
SQL
Presentation skills
Computer networking
Linux
Driving Licence

Full job description

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

We're currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). We're also open to remote candidates located within Eastern Canada.
The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.
Key Responsibilities

In Office:

Provide timely phone, email and remote access support for existing customers
Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
Record/document all client issues through to resolution using Wenco’s issue tracking system
Plan and practice for system implementation and upgrade projects
Review and contribute to product documentation
Perform Triage Desk ‘1st line support function’

On Site:

Perform successful implementations and upgrades
Conduct site inspection and reports in preparation of deployments
Coordinate resources from mine staff as required
Provide one-on-one and classroom training on the use and administration of the system
Troubleshoot software, hardware and network issues

Experience & Knowledge

Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining
3-5 years in user and admin support for enterprise software, ideally in fleet management, high-precision, or machine health systems
Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration
Strong SQL skills; exposure to OpenTSDB, InfluxDB
Familiarity with GNSS/RTK systems and Wenco hardware platforms
Valid driver’s license

Skills & Abilities

Strong technical, analytical, and problem-solving skills.
Excellent communication, presentation, and client relationship-building skills.
Able to work independently or in teams, often in high-pressure, remote site environments.
Skilled in prioritizing and multitasking to meet customer/business needs.
Bilingual French/English skills are preferred

Travel

Extensive travel required (50%+).

Base salary of $80,000 - $90,000, commensurate with experience and qualifications.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.

Disclaimer
The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.
___

As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

Quick apply

Refine Your Search

Technical Services Analyst

HELP DESK ANALYST

Support Analyst - Kenora ON

Equites Pre-Trade Production Support

Application Support Analyst

Help Desk Analyst

Service Desk Analyst | Analyste du centre de services

Repo Trading Support Analyst

User Support Technician

Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk

IT Support Centre Analyst

Murex Credit/Rates Functional Support – Front Office (ENG)

SERVICE DESK ANALYST

Bilingual Service Desk Analyst

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for it service desk analyst

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected