Edmonton, Ab Technical support representative Jobs – 67 Openings This Week

Area Manager of Product Support
Brandt —Edmonton, AB
- Travel
- Leadership
- Communication skills
- Dental care
Quick apply
Sales Development Program Sales Associate
United Rentals, Inc. —Sherwood Park, AB
- Full-time
- Sales
- Bachelor's
- No university degree
- Paid sick leave
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Engineering Account Representative
HVAC Systems & Solutions Ltd. —St. Albert, AB
- HVAC
- Organizational skills
- Computer skills
Inside Sales Representative: Account Growth & Customer Success
AT-PAC —Edmonton, AB
- Full-time
Quick apply
Estimator: Technical sales
Farrell Mechanical Sales Inc —Edmonton, AB
- From $25 an hour
- Full-time
- Sales
- In-person
Quick apply
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Diagnostic Sales Manager (Edmonton, AB)
Antech Diagnostics —Edmonton, AB
- Full-time
- Microsoft Powerpoint
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6d
Applications Engineer and Quotations Specialist
Innomotics Inc. —Nisku, AB
- Sales
- English
- Programmable logic controllers
Quick apply
Directeur des ventes - Canada
Bailey International —Canada
- $170,000–$185,000 a year
- Full-time
- Bilingual
- Up to 50% travel
- Sales
- Disability insurance
- Employee assistance program
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Sales Representative - Engineering Services
Demand For HR —Canada
- Hybrid work
- CRM software
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- Engineering
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technical support representative jobs near edmonton, ab

Area Manager of Product Support

Brandt -
Edmonton, AB

Quick apply

Job details

Qualifications

Leadership
Communication skills
Mechanical knowledge
Driving Licence
Time management

Full job description

Overview

Brandt Industries Canada Ltd. is currently seeking a proactive and relationship driven Area Manager of Product Support to join our team in Edmonton, Red Deer or Calgary. This role is essential to strengthening Brandt’s dealer network and ensuring our customers receive exceptional support throughout the product lifecycle.

As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and processes. You’ll spend significant time in the field—diagnosing and resolving service challenges, supporting product improvement initiatives, and ensuring equipment is set up to Brandt’s standards.

Serving as a critical link between dealers, customers, and internal teams, you will gather insights, identify emerging technical issues, and champion continuous improvements across products and service delivery. Your work directly contributes to stronger dealer performance, improved product reliability, and elevated customer satisfaction.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that, we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers, and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

Promote Parts Booking programs and work with dealer to grow parts sales.
Maintain strong relationships with the Service and Parts personnel at the dealership.
Work with Dealers to resolve service issues that may arise on Brandt products.
Assist in administering company product warranty/Product Improvement Program (PIP).
Responsible to gather and document failure data (i.e. equipment size, configuration, type and mode of failure) on recurring failures where there is not a known resolution.
Travel with a dealer representative to the field to:
Gather further information in a timely manner.
Confirm alignment, configuration and proper set up.
Take measurements, gather environmental data, and observe operating methods.
Instruct dealer tech on minor adjustments or installations as required based off Engineering approved modifications.
Make follow up calls.
Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time.
Make recommendations and work with Platform leads and Quality/Operations on resolution.
Continue to investigate field issues until resolution is found.
Monitor customer/dealer satisfaction upon resolution.
In major failures, lead and coordinate the repair efforts with the Dealer, TM and any necessary internal departments using all necessary resources available.
Travel requirement up to 70% on an as needed basis.
Contribute to and implement the Customer Support Strategy in coordination with the TM for each dealer.
Assist the Service team in the development of training materials.
Provide dealer service and warranty training.

What We Look For

Mechanical Technologist or similar education/experience
Farm background or experience with agriculture equipment is an asset
Strong leadership skills
Strong planning, organizational, and time management skills
Strong problem-solving skills
Strong communication skills, both written and oral
Ability to think analytically
Possess a high level of customer focus
Possess a valid Driver’s License

What We Offer

Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
Continuous Learning: through on-the-job training and educational opportunities.
Opportunities for advancement within a growing company that values initiative and teamwork.
Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
Retirement savings programs: Pension and RRSP programs to help you invest in your future

Discovery the Brandt Advantage - When you work for Brandt, we work for you. It’s as simple as that.!

#LI-onsite

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Refine Your Search

technical support representative jobs in edmonton, ab

Area Manager of Product Support

Sales Development Program Sales Associate

Engineering Account Representative

Inside Sales Representative: Account Growth & Customer Success

Estimator: Technical sales

Diagnostic Sales Manager (Edmonton, AB)

Applications Engineer and Quotations Specialist

Directeur des ventes - Canada

Sales Representative - Engineering Services

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