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Deskside Services Administrator

Epiq Systems, Inc. -
Ottawa, ON

Apply Now

Job details

Full-time
5 days ago

Qualifications

Desktop support
MCSA
Maintenance
Windows
Microsoft Office
Analysis skills
MTA
CompTIA Network+
IP networking
Communication skills
Active Directory
CompTIA A+
Time management

Full job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary:

The Deskside Services Administrator performs both first and second tier support for the organization’s internal end users, supporting Windows OS (workstation and server), Mobile Devices, and general corporate provided technology solutions such as Instant Messaging and Mail Accounts. Hands on and remote support responsibilities include computer applications and platforms for our growing domestic and international teams.

Essential Job Responsibilities

Manage the process of imaging, deploying, supporting new desktop and laptop systems
Document work processes
Provide hardware/OS/application installation, maintenance and support
Participate in the management of the deployment environment
Participate in support queues to resolve issues
Assist with equipment moves for users and sites
Support for mobile devices
Assist in the creation/deactivation and ongoing management of Active Directory objects
Participate in on call support rotation
Participate in assessment of new technologies and their integration into a production/support environment
Performs other tasks, as assigned by the Director of Corporate IT, as well as working with other departments as needed

Qualifications & Characteristics

Ability to assess a problem and to coordinate and execute solutions
Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
Strong analytical and statistical skills
Strong verbal and written communication skills
Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
Ability to integrate into a team environment and lead projects when required
Ability to pick up new technologies quickly and create standardized procedures
Demonstrate resourcefulness and ability to overcome obstacles
Ability to work flexible hours as required
A+ Certification or 1-2 years extensive PC hardware experience (laptop maintenance/repair a plus)
Network+ Certification or 1-2 years of X86 server hardware experience
1-2 years of Microsoft Active Directory Administration
MTA or MCSA in supported Windows workstation and server solutions
2 -4 years of Desktop Support (OS/Application), preferably in a mid to large sized environment
Strong experience providing user support for current MS Office Applications/Solutions
Strong experience documenting build standards, and generating user facing documentation and HOW TOs
Basic understanding of IP networking
Experience with a 24x7x365 Environment a plus
Experience with Storage/Retention environments a plus

Your specific salary will be determined based on several factors:

Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Apply Now

Refine Your Search

technical support jobs in gatineau, qc

Deskside Services Administrator

Technicien en soutien aux utilisateurs senior

Service Desk Analyst

Soutien informatique sénior / Technicien en informatique - DEC

Senior IT Cloud Security Specialist

(Ottawa Remote) Bilingual Automotive Sales Specialist - Training and Implementation

DTO Bilingual Trainer - Accounting

Bilingual Senior Specialist, IT Performance and Planning

Technology Consultant

Product Specialist

IT Security Design Specialist - Host Secruity

Senior IT Security Design Specialist

Conseiller en implantation / Formateur

Ingénieur en applications – Produits de commutation Broadcom / Application Engineer – Broadcom Switching Products

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