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Admin & Warranty Coordinator

Budget Blinds of New Westminster/Surrey
Port Coquitlam, BC

Quick apply

Job details

Full-time
$22–$25 an hour

Qualifications

CRM software
Customer service
Salesforce
Logistics
English
Construction experience
Communication skills

Full job description

Benefits:

Company parties
Competitive salary

️ Admin & Warranty Coordinator

Full-Time | In-Office | Monday–Friday 8am-4pm
Guaranteed full time hours
No overtime

About Us

Budget Blinds is the #1 provider of custom window coverings in North America.
Budget Blinds 604 is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions.

Because our products are custom and our standards are high, warranty management is a critical role in our operation — not customer service fluff, but real problem-solving, accountability, and process control.

Position Overview

The Admin Warranty & Remake Coordinator is responsible for managing all warranty claims, remakes, and post-installation issues from start to finish.

This role requires:

Extreme attention to detail

This is not a passive admin role. You will be expected to take ownership, ask questions, follow up aggressively, and keep files clean and auditable.

Key Responsibilities

Warranty & Remake Management

Receive, triage, and document all warranty and remake requests

Determine root cause (vendor error, installer issue, sales error, customer damage)

Documentation & Systems

Maintain accurate records in TouchPoint (CRM)

Customer Communication

Contact customers professionally regarding warranty issues

Internal Coordination

Communicate with installers to clarify issues or missing information

Reporting & Accountability

Track trends in:
Vendor errors

✅ Required Skills & Experience

Strong organizational and documentation skills

Preferred

Experience in warranties, logistics, admin, construction, or trades

This Role Is NOT For Someone Who:

Avoids confrontation or difficult conversations

What We Offer

Full-time, stable position

Long-term growth opportunity

How to Apply

Please submit:

Your resume

A short note explaining why you’re good at managing details and follow-up

Salary $22-25 per hour depending on experience

The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.

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customer support & client services occupations jobs in langley, bc

Admin & Warranty Coordinator

Shift Supervisor

Mgr MD Account Services

Customer Care Representative - Surrey, BC (On-site)

Customer Experience Specialist

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