The messengers Jobs

Customer Service & Retail Store Supervisor
Zephyr Epic —Surrey, BC
- $21–$23 an hour
- Weekends as needed
- Sales
- Social media management
- Customer service
Quick apply
8d
Armed Driver Cash Transport
GardaWorld Cash —Nanaimo, BC
- From $24.94 an hour
- Weekends as needed
- Customer service
Quick apply
Armed Driver Cash Transport
GardaWorld Cash —Victoria, BC
- From $24.94 an hour
- Weekends as needed
- Customer service
Quick apply
Student Service Advisor
University of Alberta —Edmonton, AB
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Recruiting
Quick apply
1d
Messenger (Casual)
PHSA —Vancouver, BC
- $25.82 an hour
- Monday to Friday
- High school diploma or GED
- Recruiting
8d
Laboratory Technician / Phlebotomist
Headlands Research —Kelowna, BC
- $52,000–$58,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Home Inspector
Quantum Property Inspections —Calgary, AB
- $25 an hour
- Full-time
- Carpentry
- Electrical experience
- Plumbing
Quick apply
13d
Serveur(euse)
La taverne des copains —Saint-Adolphe-d'Howard, QC
- $16.30–$17.00 an hour
- Part-time
- Serving
- Bar
- Customer service
- Store discount
Quick apply
Site Loss Control Specialist - Construction Safety | Spécialiste du contrôle des sinistres sur site - Sécurité sur les chantiers de construction
Meta —Vancouver, BC
- $128,000–$173,000 a year
- Construction experience
- AI
13d
Patient Recruitment Specialist
Headlands Research —Richmond, BC
- $52,000–$56,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Unit Worker - Emergency Room
Orillia Soldiers' Memorial Hospital —Orillia, ON
- Full-time
- High school diploma or GED
- Organizational skills
- Cleaning
7d
Dental Territory Manager, Kitchener/Guelph
Straumann —Kitchener, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Bilingual Legal Assistant – Tax Law
McCarthy Tétrault LLP —Toronto, ON
- $60,000–$80,000 a year
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- English
- Paid time off
Dispatcher
RCM Transport —Red Deer County, AB
- From $72,000 a year
- Weekends as needed
- Administrative experience
- Organizational skills
Quick apply
4d
Legal Assistant (Business Law)
McCarthy Tétrault LLP —Toronto, ON
- $60,000–$80,000 a year
- Overtime
- Hybrid work
- Word processing
- Time management
- Paid time off
1d
Digital Project Manager
Wired Messenger Inc —Toronto, ON
- Full-time
- Remote
- Project management
- Marketing
- HTML
Quick apply
Journeyman/woman Carpenter
Central Cariboo Builders Ltd. —Williams Lake, BC
- $32–$38 an hour
- Full-time
- Carpentry
- Travel
- Construction experience
- Disability insurance
- Dental care
Quick apply
7d
Sub Investigator NP/PA
Headlands Research —Kelowna, BC
- $100 an hour
- Part-time
- Medicine
- Organizational skills
- Leadership
- Flexible schedule
Quick apply
Assistant Property Manager
Hines —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
12d
Superviseur(e) service à la clientèle
Matelas Houde —Sherbrooke, QC
- $26 an hour
- Weekends as needed
- Bilingual
- Sales
- Customer service
- Disability insurance
- Paid time off
Quick apply

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Customer Service & Retail Store Supervisor

Zephyr Epic
Surrey, BC

Quick apply

Job details

Full-time
$21–$23 an hour
8 days ago

Qualifications

Pricing
Sales
Social media management
Customer service
Supervising experience
Communication skills
Retail sales

Full job description

Customer Service & Retail Store Supervisor

We are looking for an enthusiastic and experienced Customer Service & Retail Store Supervisor to lead our front-line team and deliver an exceptional experience for our customers. This role blends hands-on retail supervision with multi-channel customer service responsibilities. From in-store interactions to phone, messaging, email, and social media support. The ideal candidate brings deep knowledge of the trading card hobby (TCGs and/or Sports Cards) and a genuine passion for the community we serve.

Key Responsibilities

Retail Supervision

Oversee daily retail floor operations, including opening and closing procedures.
Supervise team members to achieve daily goals.
Maintain store standards for organization, merchandising, and product display.
Monitor and manage stock levels; coordinate restocking and product rotation.
Handle escalated in-store customer situations with professionalism and a solutions-first mindset.

Multi-Channel Customer Service

Respond to customer inquiries and resolve issues via phone, live chat/messenger, email, and social media platforms in a timely and professional manner.
Maintain consistent brand voice and tone across all communication channels.
Track, manage, and close support tickets efficiently using ZenDesk.
Monitor social media accounts for customer mentions, questions, and feedback and engage proactively to build community and brand trust.
Identify recurring customer pain points and escalate trends to management with recommended solutions.

Trading Card Expertise & Product Knowledge

Serve as the in-house subject matter expert for trading card products, helping customers with purchasing decisions, valuations and product questions.
Stay current on new releases, set rotations, market trends across Trading Card categories.
Actively learn and develop knowledge across all brands and product lines we carry - even those outside your initial area of expertise.
Assist in buying, pricing, and curating singles, sealed products, and accessories with an eye for both value and customer demand.

Required Qualifications

5+ years of direct customer service experience, with proven proficiency across phone, messaging/chat, email, and social media channels.
At least 2-3 years of supervisory or lead experience in a retail environment.
Strong working knowledge of Trading Card Games with genuine enthusiasm and willingness to learn all product lines.
Demonstrated ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Excellent written and verbal communication skills with a customer-first attitude.
Ability to de-escalate difficult situations calmly and effectively.
Comfortable using point-of-sale systems, helpdesk software, and social media management tools.

Preferred Qualifications

Experience in a hobby, collectibles, gaming, or specialty retail environment.
Active participant in the TCG or Sports Card community (player, collector, or content creator).

Schedule & Work Environment

Full-time position requiring flexible availability, including evenings, weekends, and holidays.
Retail store environment with prolonged periods of standing and the ability to lift up to 30 lbs.
Fast-paced setting with frequent multitasking between in-store and digital customer service channels.

Pay: $21.00-$23.00 per hour

Application question(s):

Can you describe the brands you have a strong brand knowledge of and the number of years you've been collecting.
How many years of Retail sales experience do you have?

Work Location: In person

Quick apply

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