Midas Jobs

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Midas Colwood —Colwood, BC
- From $5,000 a month
- Full-time
- Sales
- Customer service
- In-person
- Dental care
- Paid time off
Quick apply
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Midas SAINTE-ANNE-DE-BELLEVUE 9480 —Sainte-Anne-de-Bellevue, QC
- $15–$25 an hour
- Full-time
Quick apply

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Store Manager / Senior Service Advisor

Midas Colwood
Colwood, BC

Quick apply

Job details

Full-time
From $5,000 a month
22 hours ago

Qualifications

Automotive repair
Sales
Customer service
Upselling
Store management
Automotive diagnostics
Cash handling
Leadership
Communication skills
Dealership experience
Mechanical knowledge

Full job description

Job Overview
We are seeking an experienced and dynamic Store Manager / Senior Service Advisor to lead our automotive service department. This role combines leadership responsibilities with technical expertise, ensuring exceptional customer service, efficient operations, and increased sales. The ideal candidate will have a strong background in dealership/ Automotive operations, mechanical knowledge, and a passion for delivering outstanding automotive care.

Duties

Oversee daily operations of the service department, including scheduling, workflow management, and staff supervision
Provide expert advice to customers on vehicle repairs and maintenance needs
Assist customers in selecting appropriate services and upselling additional repairs or maintenance to enhance customer satisfaction and department revenue
Manage customer inquiries, complaints, and ensure a positive service experience
Handle cash transactions accurately and maintain financial records
Coordinate with technicians to ensure timely completion of repairs and services
Maintain a clean, organized, and safe work environment in compliance with company policies and safety regulations
Develop and implement strategies to increase sales and improve customer retention
Train and mentor junior staff to uphold service standards and technical knowledge

Requirements

Proven experience in dealership or automotive service environments, with strong knowledge of automotive repair processes
Mechanical knowledge with the ability to understand vehicle systems and diagnostics
Excellent customer service skills with a professional demeanor
Demonstrated sales ability, including upselling techniques to maximize revenue opportunities
Experience with cash handling and financial transactions accurately
Leadership skills with the ability to motivate and manage a team effectively
Strong communication skills for interacting with customers, technicians, and management
Ability to work in a fast-paced environment while maintaining attention to detail
Prior experience as a Service Advisor or Store Manager in an automotive dealership or repair shop is highly preferred

Pay: From $5,000.00 per month

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Application question(s):

Describe your automotive service advisor and/or management experience, including team leadership and staff training.
Are you comfortable selling automotive maintenance and repair recommendations directly to customers while building trust and maintaining strong customer service?
In your own words, briefly describe how you would simultaneously handle a busy front counter, multiple incoming phone calls, an upset customer, and technicians needing direction all at once.
What was your average monthly revenue (or key target KPI) at your last store, and what specific operational change did you implement that directly increased profitability or performance?
When a technician falls behind on deadline or a team member isn't following the front-to-back workflow, how do you directly handle that situation at the counter to keep the day on track while maintaining shop accountability?

Work Location: In person

Quick apply

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