Desk analyst Jobs

IT Support & Business Systems Technician
Kinetic Custom Trailers —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
Quick apply
Support Analyst - Kenora ON
FSET Inc. —Kenora, ON
- $67,600–$72,800 a year
- 8 hour shift
- Hybrid work
- English
- No university degree
- Travel
- Wellness program
- Disability insurance
7d
Repo Trading Support Analyst
BMO Financial Group —Toronto, ON
- $75,900–$141,900 a year
- Full-time
- Microsoft Excel
- Python
- Tuition reimbursement
- Life insurance
14d
Technical Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary) —Richmond, BC
- $80,000–$90,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
Quick apply
Technical Analyst (Auxiliary)
ISM Canada —Victoria, BC
- $3,188.82–$3,648.92 a month
- Temporary
- Azure
- Windows
- Microsoft Office
- Work from home
4d
IT Service Desk Analyst II
AutoCanada Inc. —Laval, QC
- $60,000–$70,000 a year
- Immediate opening
- Bilingual
- Google Suite
- Customer service
Quick apply
Tech/Facility Support Analyst, UCalgary Continuing Education
The University of Calgary —Calgary, AB
- Part-time
- Computer Science
- Customer service
- Writing skills
13d
Temporary School Office Assistant / Student Information System Support Analyst
School District #69 (Qualicum) —Parksville, BC
- $35.59 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Support Specialist
360°kids —Markham, ON
- $57,832–$65,350 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
11d
IT Analyst
Scotia Investments Limited —Bedford, NS
- $55,000–$60,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Mileage reimbursement
- Disability insurance
Quick apply
Supervisor - IT Operations
MDA —Brampton, ON
- $90,000–$105,000 a year
- Full-time
- Bilingual
- Computer Science
- English
- Disability insurance
- Dental care
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
Supervisor - IT Operations
MacDonald Dettwiler & Associates Inc. —Brampton, ON
- $90,000–$105,000 a year
- Hybrid work
- Bilingual
- Computer Science
- English
- Disability insurance
- Dental care
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Service Desk Analyst | Analyste du centre de services
Jesta I.S. —Montréal, QC
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Computer Science
- Customer service
- Wellness program
- Disability insurance
Quick apply
Front Office Application Support Analyst – Fixed Income
Capgemini —Montréal, QC
- $28.65–$44.77 an hour
- Contract
- Hybrid work
- SQL
- Linux
- Dental care
- Vision care
User Support Technician
Hy-Tek Computer Sales and Service Ltd. —Rocky Mountain House, AB
- $35.50–$49.07 an hour
- Full-time
- English
- Windows
- Microsoft Office
- Dental care
- Vision care
Quick apply
Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk
Visique —Montréal, QC
- Call to connect
- Bilingual
- English
- Microsoft Office
Quick apply
Integrated Services - Systems Analyst
F12.net —Edmonton, AB
- Full-time
- SharePoint
- Disability insurance
- Dental care
Quick apply
16h
Support Engineer
PolyAI —Toronto, ON
- Salesforce
- English
- Agile
- Paid time off
Quick apply
4h

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IT Support & Business Systems Technician

Kinetic Custom Trailers
Penticton, BC

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Job details

Full-time
$70,000–$80,000 a year

Qualifications

Authentication
TCP
Azure
Microsoft Outlook
Computer Science
Customer service
ERP systems
Windows
Microsoft Office
DHCP
Analysis skills
Bachelor's
Continuous improvement
CompTIA Network+
IT support
Computer networking
DNS
SharePoint
TCP/IP
Manufacturing
Business management
Communication skills
PowerShell
Active Directory
CompTIA A+
Intune
Information Technology
VPN

Full job description

About Kinetic Custom Trailers

Join a team where innovation meets craftsmanship — Welcome to Kinetic Custom Trailers.

Backed by nearly a decade of proven success at our long-standing Canadian headquarters, we are opening up opportunities for skilled, driven people to grow with us. Whether you’re on the shop floor, behind a CAD screen, or working with customers, you’ll be part of a company that values excellence, adaptability, and forward-thinking.

If you’re passionate about craftsmanship, thrive in a fast-paced, collaborative environment and want to be part of something bold and growing, we’d love to meet you.

Position Overview

As the IT Support & Business Systems Technician, you will provide day-to-day technical support to employees while helping maintain the technology that keeps our business running. You'll troubleshoot hardware, software, networking, Microsoft 365, ERP systems, and user issues while working closely with the IT Manager to support new technology initiatives and process improvements.

This role offers exposure well beyond traditional help desk responsibilities, making it an ideal opportunity for someone looking to grow into a Business Systems Specialist, Systems Generalist, or Technology Analyst.

Key Responsibilities

End User Support

Provide first-line technical support for employees across multiple departments.
Diagnose and resolve hardware, software, printer, and peripheral issues.
Configure and deploy desktops, laptops, mobile devices, and accessories.
Support Windows operating systems and Microsoft Office applications.
Troubleshoot Microsoft Teams, Outlook, SharePoint, OneDrive, and related Microsoft 365 services.

Identity & Cloud Administration

Administer Microsoft 365 user accounts and licensing.
Create, modify, and deactivate user accounts.
Support Microsoft Entra ID (Azure Active Directory).
Assist with Multi-Factor Authentication (MFA) administration.
Maintain user permissions and access controls.

ERP & Business Systems Support

Assist employees with ERP system troubleshooting and user support.
Work with business users to resolve system issues and improve workflows.
Support software implementations, upgrades, testing, and documentation.
Assist with data validation and system configuration as required.

Network & Infrastructure Support

Troubleshoot wired and wireless network connectivity.
Support switches, routers, VPN connections, DNS, DHCP, and general networking.
Assist with maintaining servers, storage, backups, and infrastructure documentation.
Escalate complex issues while assisting with root cause analysis.

Device & Asset Management

Prepare and deploy new employee workstations.
Coordinate onboarding and offboarding technology requirements.
Maintain IT asset inventory.
Track warranties, software licensing, and hardware lifecycle.

Vendor & Technology Support

Coordinate with third-party technology vendors.
Assist with purchasing and deploying IT hardware and software.
Support meeting room technology and audiovisual equipment.

Documentation & Continuous Improvement

Develop and maintain technical documentation and SOPs.
Identify opportunities to automate or simplify business processes.
Support AI and productivity technologies such as Microsoft Copilot, ChatGPT, Teams Transcription, and other emerging business tools.
Participate in technology improvement initiatives across the organization.

Required Qualifications

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
Equivalent combinations of education and practical experience will also be considered.
2–4 years of professional IT support experience.
Experience supporting users in a Windows-based business environment.
Experience administering Microsoft 365.
Experience with Microsoft Entra ID (Azure Active Directory).
Experience supporting ERP or business management software.
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.

Preferred Experience

Experience supporting manufacturing, industrial, or production environments.
Experience with Microsoft Business Central or similar ERP systems.
Familiarity with PowerShell or automation tools.
Experience with Microsoft Intune or mobile device management.
Exposure to cybersecurity best practices.
Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or similar are considered an asset.

What We Offer

Competitive Pay: $70'000 to $80,000, based on experience
Benefits: Comprehensive benefits package, paid holidays and paid time off
Growth Opportunities: Continuing education and growth into specialized roles is encouraged.
Team Environment: Work in a collaborative, continuous improvement-focused production shop
Stability: Full-time, permanent position with consistent hours

Schedule & Work Details

Hours: Full-time, 8:00 - 4:30 PM
Location: Penticton, BC
Environment: Industrial manufacturing environment, shop floor and office.

At Kinetic, technology plays an increasingly important role in how we operate and continue to grow. You'll gain hands-on experience across cloud technologies, networking, ERP systems, cybersecurity, AI tools, and business systems while working alongside experienced leaders who value continuous improvement and innovation.

This role offers a clear career path toward positions such as:

Business Systems Specialist
Systems Generalist
Technology Analyst
IT Systems Administrator

If you're looking for an opportunity where you'll continuously learn, make a meaningful impact, and grow your career, we'd love to hear from you.

The pay range for this role is:
70,000 - 80,000 CAD per year(KCT Canada)

Quick apply

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