Role description
Job Title : Senior Salesforce Developer
Job Location: Ontario, Canada
We are looking for a Senior Salesforce Developer with strong hands-on experience in Service Cloud and Field Service Lightning FSL specifically around Work Orders Service Appointments scheduling dispatch and end-to-end field service operations The candidate will build scalable solutions extend the FSL data model implement scheduling policies optimization and deliver high quality automation and integrations in Agile delivery
Key Responsibilities
Core Delivery Service Cloud FSL
Design and develop solutions using Service Cloud FSL centered on Work Orders Work Order Line Items Service Appointments Assets and EntitlementsSLAs
Configure and extend FSL scheduling dispatch capabilities
Service Territories Service Resources Skills Operating Hours Travel Policies
Scheduling Policies Work Rules Objectives and Optimization where applicable
Dispatcher workflows Gantt and console enhancements configuration andor LWC
Build and enhance technician workflows on Field Service Mobile including offlineonline behavior forms checklists and guided flows
Implement automation using Flows validation rules approvals and service process automations aligned to business outcomes
Build reusable components with Lightning Web Components LWC for service operations dispatch and technician experiences
Engineering Platform Best Practices
Develop robust custom logic using Apex Triggers SOQLSOSL and async frameworks BatchQueueableScheduled
Ensure solutions comply with governor limits performance security and scalability best practices
Perform code reviews enforce standards and mentor developers on FSL patterns and platform design
Create and maintain technical documentation LLDs integration specs deploymentrunbooks test evidence
Integrations Data
Designbuild integrations with external systems ERPInventoryAssetIoTFSM using RESTSOAP platform events and middleware MuleSoftBoomietc nice to have
Support data migration and data quality for assets installed base locations products warranties and service history
Troubleshoot complex defects and production issues provide RCA fixforward plans and preventive measures
Release Agile Delivery
Collaborate with BAs QA Architects and Product Owners in AgileScrum
Support CICD releases using Git DevOps tools CopadoGearsetJenkinsAzure DevOps
Own sprint deliverables estimates task breakdown technical solutioning and timely delivery
Required Skills Experience
Must Have Handson
Strong Salesforce development Apex Triggers SOQLSOSL LWC Lightning Experience
Solid functionaltechnical understanding of Service Cloud processes caseservice operations entitlements milestonespreferred
Strong FSL experience including
Work Orders Service Appointments lifecycle
Scheduling dispatch concepts Service Territories Skills Operating Hours Scheduling Policies
Resource assignment optimization understanding and configuration
Exposure to Field Service Mobile workflows offline considerations preferred
Strong understanding of Salesforce security model Profiles Permission Sets Roles Sharing OWD FLS
Experience with integrations RESTSOAP error handling logging and monitoring
Experience with asynchronous processing BatchQueueableFuture for fieldservice use cases
Good to Have
Dispatcher Console enhancements and custom UX using LWC
Experience with Experience Cloud partnercustomertechnician portals for service requestsWO visibility
Experience with inventorypartsreturns assetintensive industries preventive maintenance
Exposure to Data Loader ETL tools large data volumes and performance tuning
DevOps CopadoGearset scratch orgs packaging automated deployments
Salesforce FSL Domain Exposure Preferred
Work Order creation dispatching technician assignment completion and closure
SLA Entitlement alignment with field service commitments
Scheduling constraints skills based matching travel time time windows capacity shifts
Mobile execution step by step job execution checklists forms signature photo capture where applicable
Integrations for parts availability asset history warranty validation service contract checks notifications
Certifications Preferred
Salesforce Platform Developer I requiredpreferred
Salesforce Field Service Consultant or Field Servicerelated credential preferred
Salesforce Administrator Service Cloud Consultant nice to have
Skills
Mandatory Skills : Aura, Salesforce Apex, Salesforce Lightning Web Components (LWC)
Other details
Vacancy Type: New Vacancy
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay
The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at
[email protected] so that arrangements can be made for the appropriate accommodations to be in place.
Benefits
Compensation range: $80,000.00 to $94,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
